We understand that sometimes plans change and you may need to cancel your registration for RS Expo. In the event of a cancellation, our policy is as follows:

1. Cancellation requests made on or before August 1, 2023 will receive a FULL REFUND minus a $25 processing fee.
2. Due to cost commitment deadlines required to produce the event, cancellation requests made after August 1, 2023 but before August 17, 2023 will receive a 50% REFUND.
3. Cancellation requests made after August 17, 2023 will not be eligible for a refund.

Please note that all cancellation requests must be submitted in writing via email to eventregistration@rscentral.org . Refunds will be issued within 14 days of receipt of the cancellation request.

If the event is cancelled by RSA due to unforeseen circumstances, participants will receive a FULL REFUND of the registration fee. However, the organizers will not be responsible for any other expenses incurred by participants such as travel or accommodation costs.

Thank you for your understanding and cooperation in our cancellation policy. If you have any further questions, please don't hesitate to contact us.

HOTEL RESERVATION CANCELLATION POLICY:
Hyatt Regency Dallas offers guests the ability to cancel their individual reservations without penalty.

Guest must call by 11:59 PM CST; 72 hours prior to their scheduled arrival date to cancel the reservations to avoid being charged one (1) night room and tax. Any reservation that is not canceled and does not arrive will be charged (1) night room and tax to the guaranteed method of payment on the reservation.

Covers the basics at an introductory level

If you’re new to the topic, this is for you!

Explores established industry information, beyond the basics

If you know the fundamentals, but want a fuller understanding of the topic, join an intermediate-level session!

An in-depth review of the core aspects of a given topic

If you’re looking for a more detailed analysis of a specific subject, the advanced-level sessions are for you!

Print 4 Pay

Is it time to add printing to your list of high-dollar profit centers? In this Breakout, we'll discuss how to get started in printing! We will answer questions such as whether to lease or purchase equipment, what equipment you need, cost & where to find the money, staff requirements, and so much more! Join our Breakout Session and find out what Print 4 Pay is all about.

White Glove Delivery-your newest profit center

Discover the key features of uShip's White Glove Delivery program and learn just how user-friendly it is. We will do a live demonstration of the In Home Delivery portal to show you how it works and how easy it is to use—and we will talk pricing and profits!

Freight & LTL for Beginners

This Breakout Session is all about the basics of shipping freight—how to get started and how to market your freight business! - Freight Terminology 101 - Freight Qualifiers - Freight Classifications/NMFC - Profitability & Opportunity - Avoiding Re-Classification Charges - Avoiding Re-Weigh Charges - Avoiding Re-Assessorial Charges - How to market your freight services

How to Brand Your Store: Building your PBC identity

Learn how to co-brand your store along with the PackageHub Business Centers® (PBC) brand. You will see samples of interior and exterior signage as well as instore hand-outs. See the many ways you can keep your identity as a business but add a layer of professionalism without breaking the bank. You will leave this Breakout with several ideas and a plan to start co-branding your location as a PBC!

Cargo Shipping Insurance—Proper Protection for the BIG Stuff

Mastering cargo shipping insurance—the do's, the don'ts, and the pitfalls! Gain a new understanding of how to properly offer cargo insurance to your customers and how to place cargo shipping insurance onto their packages without fear of denial. All this, while maximizing revenue and profitability and thereby getting a good night's sleep!

Business Insurance Basics—Are You Protecting Your ASSets?

Basic information on the importance of business insurance, how it works, what it covers, and who is eligible. We'll review descriptions of the coverages included in the RSA endorsed program and examples of the kind of claims that might be covered in the event of a loss. Get more details on how members can apply for coverage!

Making money with Promotional Products—The Easy Way

Explore our partnership program with RSA that allows members to order promotional products and print services through a portal! We will speak on marketing to customers and the value this service brings to their business. We will go through the steps to get signed up in the portal.

Social Media for Retail Shippers

The class will give you the exact recipe to ignite your social media presence and grow your business. We will start with the fundamentals, but then take a deep dive on the exactly what to post, how often to post, where to post and why to post, and more importantly how to use social media to grow your business.

ProPack Basic- Make (more) Money with Packing

ProPack will help you and your employees be consistent with your packing jobs by helping select the right size box and materials for everything from a tennis racket to a crystal chandelier. Simple to use, ProPack guides your every move including different packaging levels based on how fragile or complex a job is. You have the flexibility to override any selection and pack it your own way too!

Hiring, Recruiting, Training, and Retention of Employees

This class offers a non-conventional overview from a 15-year veteran in our industry. A collection of ideas and practices that will give any store owner at least a few pearls to ponder in your quest to find and retain good employees. Ideas on developing and utilizing training tools and monitoring employee performance!

In-House Accounts: A Great Revenue Source

This class will provide a step-by-step overview of credit and invoice accounts in PostalMate and how to use them to your advantage in building a consistent revenue source. PostalMate set-up for credit and invoice accounts and how to document in customer accounts will be reviewed as well as reports and set-up of monthly statements.

Commerical Print for Pay-Print Panel

In this session, RJ Young is co-presenting with FotoZoomer to help bridge the gap between office-level copiers and production copiers! We will introduce an entry level production device and help identify the difference between the two. We'll also talk about paper handling & offline finishing, and present the profit margins in this area of business.

The Basics of International Shipping

An introduction to the basics of International Shipping which can be a substantial profit center with very good margins! We will discuss the difference in carriers, identifying potential customers, providing quotes with proper wording, basic customs paperwork, the customs process, and best practices for preparing packages for cross border travel.

Gain the Confidence to Help Your Customers Go Global!

Shipping globally can seem intimidating, but it can really pay off for small businesses. With the cross-border e-commerce market projected to grow to $7.9T by 2030, the ability for businesses to reach international customers will only continue to increase in importance. That is where UPS comes in! Join us for a session to learn how exporting works, the basics of international shipping, and best practices that will make you confident supporting your customers’ international growth!

Supporting 1,800 Virtual Mailboxes from 750 sq ft

Learn the best practices developed by a store owner who supports 1,800 virtual mailboxes through iPostal1, Anytime Mailbox, Postscan Mail, and US Global Mail. These best practices include 1) the equipment and technology used, 2) the daily/monthly processes to sort, scan, file, shred, and forward mail, and 3) the staffing model used to support the line of business!

Online & Digital Marketing Fundamentals

People do business with people they know, like and trust. Your job as a business owner, is to get more people to know your business, like you and trust you. The absolute best and easiest way to do that is online marketing. This class will show you the fundamentals that you can implement immediately that will help you grow your business.

Selling Your Store--Do You Have an Exit Strategy?

Is it time for your Exit? Join Charlie Bournis former owner of two top shipping stores as he discusses your options when it comes to selling your store. Do you know where to start? Do you know how much to value your store? Do you know how to find the "right" buyer? Join us and you will get answers to all of your questions.

The Price is Right 101 - Understand Shipping Rates

This class will show you how to make sense of carrier rates, surcharges and discounts. From there, setting your rates to what you need will become much more manageable. Are you charging enough? We will disclose industry averages so you can judge for yourself. Finally get a good handle of the difference between markup and margin. This class is a must for any new store owner or any one that just doesn't like the math.

Drop-Offs: The Good, the Bad & the Ugly—How to Manage the Pain & Maximize This Profit Center

Let's talk about those prepaid drop-off packages we all receive in our stores! In this panel-driven discussion, we will cover: - Handling QR Codes: USPS, FedEx, Amazon - How to say ""No"" the best way possible - Creating great experiences for employees - Creating positive impressions for customers - Dealing with Upset customers - Best practices - Opportunities for future business - Cross-selling and marketing - Potential with the new package economy

Building a Culture of Superior Customer Service

A little roleplay can go a long way! In our Breakout Session, we will talk about the 2 minute advantage, act out scenarios, and cover several pertinent topics, such as: - Movement, closing the distance - Tone of voice, harsh or pleasant? - Dress uniform & professional presentation - Facial expression, smile until it hurts - Eye contact, make sure they know you see them - Greeting a friendly professional engagement - What's that smell/sound...? *For informational purposes this

CYA: How to Double Check Everything

Here's our checklist of things to cover in a Breakout Session all about double checking everything about your business! - Double checking the incoming deliveries for Street Address/Box Number/Mail name. - Double checking the parcel turnover to mailbox customers. - Double checking the Virtual Mail as it goes into the folder. - Auditing the Mailboxes often for sort accuracy/website Accuracy - Auditing the Parcel Storage Inventory - Charging for storage - Double Checking physical security of store - Double Checking Outbound Parcels and turnover with carriers

Employee Retention & Relationships

How do you grow your business? Get out there in your community and sell your services! The fastest way to do that is with well-trained and trusted staff. It can take up to 6 months to train someone well enough to be able to leave them alone to run your store. Once you have them, you want to KEEP them! Learn how to build a culture that nurtures loyal, proud, and caring staff!

Key Performance Indicators—How to Measure Success

All successful businesses measure the key components of their business model--it is the only way to truly know if your business is growing in both revenue and profit. Numbers are the best way to evaluate your performance. Do you know the difference between you and your staff's results at your counter? Would you like to have more accurate ways to determine what training your staff needs? In this Breakout, we will look at ways you evaluate yourself, your staff's, and your store's performance.

Know Your Resources Presented by FedEx

This session provides an overview of FedEx resources available to help FASCs operate more smoothly. FedEx will address the day-to-day challenges you face and share some resources that will help you navigate toward an easier solution. The session will end with Q&A, giving you the opportunity to ask questions about rates, fees, claims, billing and anything else FedEx!

What You Need to Know: The Future of the Digital Mailbox Industry

Whether you have been an iPostal1 mail center partner for 5 years or you're thinking about joining now, this fast moving industry will see exciting growth and innovation in the near future. Learn what customer trends, what market opportunities and what new technologies will be driving change. Most importantly, learn what you need to know to be prepared to take full advantage of the huge income opportunities ahead!

Notary Service—The Great Untapped Profit Center

Discover how to become a notary and learn best practices that can protect you in this role. There are many responsibilities all notaries must know—do you know them? Let's talk about becoming a remote online notary, how to advertise & grow your notary business, and how to spot high risk notarizations!

United States Postal Inspection Service-History and evolution of Commercial Mail Receiving Agencies

This is the first of a 2-breakout series by the United States Postal Inspection Service Team Lead: - Brief history of CMRA regulation in the U.S. - Legacy paper-based recordkeeping and move towards CRD - Process the USPS goes through when a CMRA goes out of business - New DMM regulations and how they differ in the most recent update - Questions!

United States Postal Inspection Service-New CMRA rules and reporting requirements

This is the second of a 2-breakout series by the United States Postal Inspection Service Team Lead. This breakout will include more in-depth analysis of the current state of the CMRA program. - Revised CMRA 1583: What changed from the old 1583 - New CMRA Customer Registration Database - Compliance and non-compliance - Questions!

Panel: CMRA Rules & Reporting Updates

Did you know that the USPS updated the rules for CMRAs in July? Get the latest information on being a CMRA. This breakout will teach you all of the new rules and best practices when it comes to renting private mailboxes. Learn how to correctly fill out the new 1583 form and upload it to the USPS CRD.

In-Store Monitors-Your 24/7 Marketing Genius

Did you know that RSA has a Youtube channel with seasonal and daily videos that you can use for free? We will show you how to use all of the free resources at your disposal to turn a boring monitor into a multimedia powerhouse that will always be the center of attention in your store.

Retail Store Lease & Renewal Negotiation

Your store lease is one of the most important documents governing your business. Ralph Perry-Miller, a Texas Super Lawyer (D Magazine) and RSA legal counsel will cover the key components you need and how to get them for your store lease. This is your chance to get free and accurate advice from a lawyer with 30+ years experience.

Ecommerce Fulfillment Services (3PL)—A Profit Force Multiplier

3PL Fulfillment is a multi-billion dollar industry perfectly suited for RSA-Store core competencies. This breakout teaches RSA-store owners how to ""shift their mindset"" and capitalize on this highly profitable, complimentary skillset to offer ecommerce fulfillment services for a thirsty e-seller marketplace. You will learn how to target drop offs, mailbox clients, and market to new clientele hungry for LOCAL fulfillment services. Learn from a PackageHub store doing over $50K in [postage-excluded] sales per month!

The Myths and Misconceptions of Packaging

Are styrofoam peanuts the best cushioning material? Can anything and everything be shipped? What does "200 lb. burst" really mean? Is there a right & wrong way to tape a box? Can you ship a giant TV in the factory box? These and other myths and misconceptions will be clarified or debunked. Bring your questions and get them answered in this session

The Price is Right 201 - Making the Most of Carrier Rates

This class will teach you to make the most amount of money while retaining customer loyalty. Don't leave money on the table! Should your margin be less or more, on heavier packages? Do you set against wholesale or published - which is better? Wanna tweak your rates? We will go in more depth on industry averages. Learn what new things are coming regarding rate setting in the future!

How to be a (Successful) Multi-Store Owner

Are you thinking about doubling down on the mail and parcel industry and your expertise by adding another location? There are 'multi-store owners' and there are 'successful multi-store owners', this session is designed to make sure you're the 2nd one. Do you wish you could talk to someone who has been there and done that? With almost 30 years of experience and seven stores, I will do my best to help you decide if multi-store ownership is right for you!

House Accounts—An Untapped Profit Center

In House Accounts: Powerhouse Revenue Stream Breakout How to identify new leads and set up staff for success in grooming the new leads for opportunities. How to negotiate and communicate with new leads to secure business. How and when to consider and set-up pricing for house accounts. How to implement pricing and plan of action with house accounts wants and needs. How to get paid by house accounts

Increase Profits by Offering Direct Mail

How to leverage your physical/local community footprint by offering direct mail marketing services to your customers. We provide the store signage/marketing materials to help generate direct mail leads. We have an easy process to take the time-consuming due diligence and direct mail execution out of the retail location and generate royalty profits for your business. We'll do most of the work-you make money.

Mastering Virtual Mailboxes Panel Discussion

Bring your questions and join us for a panel discussion among owners who operate 1,000+ virtual mailboxes from their stores! They will share their insights and approaches to complex issues like selling virtual vs. physical mailboxes, onboarding new customers, receiving mail from unregistered mailbox tenants, and addressing tenants that list your store address without referencing the mailbox number.

Advanced Social Media Marketing

Not just another class on content... In this Breakout Session, we will discuss and teach extensively on how to grow your social media audience. Content is important, but if nobody is watching it's useless. We will teach you practical ways on how to grow your social media and how to communicate with that audience as it continues to grow.

PackMaster

This session covers the use of the PACKAMASTER in the ShipRite packages. This is the PREMIER video on packaging and how it interfaces with the ShipRite shipping system. This session will also cover how to use the Packmaster to give and store estimates. If the customer says it is a go, we will teach how to go seamlessly from the quote file to final sale.