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2019 Retail Shippers Expo & Trade Show
August 21st - 25th, 2019 – Dallas, TX

Registration is now open for the 2019 Retail Shippers Expo & Trade Show, August 21st - 25th, 2019 at the Hyatt Regency Dallas. This event brings together the key carriers, vendors/suppliers and subject-matter experts in the industry.

Open to all 11,000 store owners throughout the country, there is simply no better opportunity to access these resources and improve your business performance. Last year's event was COMPLETELY SOLD OUT, so register today to guarantee your spot at the largest independent AND franchise event in our industry.

 
Hyatt Regency Dallas

300 Reunion Blvd. | Dallas, Texas | 75207 | PH: (214) 651-1234 | WEB: www.HyattRegencyDallas.com

Here's what we have in store for you...

RS Expo Trade Show

The Industry's Largest Trade Show

A key feature of the Retail Shippers Expo is the Trade Show. This is your best chance to get that all-important face time with the carriers, vendors, and suppliers who provide us with the crucial products and services that allow us to build and grow our businesses. In addition to the long-term providers and vendors, exciting NEW products and services will be exhibited and demonstrated (some for the FIRST time). As the industry's largest trade show, the Retail Shippers Expo Trade Show should be on your list of "Can't Miss" events in 2019.

 

General Session

State-of-The-Industry Address

The State-of-the-Industry General Session is the "official" kick-off for the Retail Shippers Expo. A presentation by RS Associates President Brandon Gale will get the RS Expo started as he shares his view of where we are going as an industry. As part of the General Session, a review of the Expo schedule of events will guide you through the what, when, and where of the event to ensure you take full advantage of the content-packed program.

 

Breakout & Lab Sessions

Expert Training By Industry Leaders

Breakouts, breakouts, and more breakouts! Some of the best "nuggets of knowledge" are picked up during the breakout sessions. These informative classes are presented by bona fide industry subject-matter experts and cover a wide range of topics, ranging from store operations to new profit centers. A long list of highly requested sessions run throughout the event. Plan on attending as many as you can. Breakout topics listed below.

 

SpeedRounds

LIKE SPEED DATING...ONLY MORE EDUCATIONAL

You’ve heard of Speed Dating – this is the Retail Shippers version. 30 topics, 30 tables, 30 presenters, and someone with a stop watch and whistle make for a fun and chaotic way to get A LOT of information in a short period of time – each topic is covered in 10 minutes with 5 minutes for follow-up questions. Learn about new products and services from industry leading vendors and hear first-hand from veteran store owners how they have boosted their bottom-line all these years through a specific profit center or service offering. You'll leave the session with a long list of new ideas to try in your own store!

 

Peer Networking

Share Ideas & Swap Your Best Stories

Arguably one of the most valuable aspects of any industry event is the chance to network with other store owners. It's the one time a year you'll get to be in a room with hundreds of other people that do what you do every day. This is a great opportunity to share success stories about your best profit centers, compare your most ridiculous customer tales and pick the brains of industry veterans so you can repeat their successes in your store. You will leave the event with not only new ideas and new friends, but also a renewed energy and enthusiasm for your business.

 

Point-of-sale Training

Learn how to get the most out of your software

Your Point of Sale software is the powerplant that helps you run your business efficiently, accurately, and as profitably as possible. Today's systems are some of the most robust and dynamic of any retail POS systems available. As an owner, you need to know how to take full advantage of everything these powerful tools are designed to do. Industry POS providers PostalMate® and ShipRite© will provide user training and system update classes throughout the weekend.

 

Schedule of Events

Wednesday | August 21st
8:00a - 5:00p
Zoom U - By FotoZoomer Pre-Event 

Zoom U? Zoom U is the continuation of support that FotoZoomer offers all FotoZoomer owners with education classes held both on-line as well as events around the country. These classes are design to give more hands-on training, production techniques and marketing support to help grow a store owners printing revenue. FotoZoomer is a family and family always makes sure you have everything you need to be successful.

 
8:00a - 4:00p
POSTALMATE® POINT-OF-SALE TRAININGPre-Event

Saddle-up for a day of training and networking with other PostalMate users and “prospectors”. Your software is powerful and robust, but for this journey, you’ll want to pack your saddle-bags with new tricks and tips that will lasso its full potential. Henry, Karen, Rhonda, Roger, and Sarah will be in the corral to help you steer down the path to better knowledge, efficiency, and productivity.

 
11:00a - 6:00p
BootCamp - Owners & Managers Seminar Pre-Event | Additional Fee

RS Boot Camp was developed by RS Academy for both new store owners and veteran operators and staff. As the seminar title indicates, this intensive program provides a comprehensive overview of what it takes to thrive in the retail shipping and business services industry. New owners will learn all the right steps, but of equal importance, we also show you how to avoid the costly mistakes many owners make. Veteran owners and staff will fine-tune and get their stores ‘back in fighting shape’.

 
1:00p - 5:00p
iPostal1 – Learn & EarnPre-Event

1:00p – 1:55p // iPostal1 Software Refresher Q&A
Ask anything about our software for stores or customers that you would like to know more about. Suggest ideas to make your work easier or quicker. We will review features that save you time and or solve problems. See a demo of the new customer app just released.

2:00p – 2:55p // New Revenue Generating Plans from iPostal1
Learn about our exciting new PackageSafe plans for online shoppers and new Scan plans for mail content scanning. See a demo of our terrific new 2-step content scanning process. Make more money and save time.

3:00 – 3:55 // Leading the Evolution of the Digital Mailbox Industry
The Digital Mailbox industry must continue to evolve to capture opportunity and avoid pitfalls.  We’ll discuss major factors shaping the industry and how iPostal1 will support your growth and help you compete successfully in a highly competitive and challenging environment.

4:00 – 4:55 // Open Mic Hour
Share your thoughts about your partnership with iPostal1, what we could do better, and ideas to grow the business together.  We value your feedback and ideas.

 
Thursday | August 22nd
7:00a - 6:00p
Registration & Help Desk
 
8:00a - 12:00p
Point-of-Sale Training

Both leading software providers, PostalMate® and ShipRite©, will be providing hands-on training throughout the weekend.

 
9:00a - 12:00p
RS Academy Certification Training Pre-Event | Additional Fee
  • Packing 101 - Packing Essentials
  • Shipping 101 - Basics Of Small Package Transportation
  • Shipping 102 - International Shipping
  • Shipping 103 - Heavy Freight & Cargo
  • Operations 102 - Commercial Mail Receiving Agent
 
9:00a - 12:00p
PMTools User Training Pre-Event 

Learn the secrets of PMTools. Announcing new features available in our Package Inventory Mail Management tool aka PIMMS, which has notified using text and/or email, over 10 million packages to PMB customers. PMTools provides direct shortcuts to valuable Store business information. Learn to prevent financial data errors with our QBI tool to make your daily sales QuickBooks(R) journal entries. Get money using our Carrier Bill Reconcile- We'll show you how. The FotoZoomer tool will also be demonstrated. Have your questions ready for our Q & A segment. PMTools will save you time and help you be more profitable. PMTools will maximize the return on your technology investment.

 
1:00p - 2:30p
GENERAL SESSION: State-of-the-Industry & Keynote Speaker

The State-of-the Industry General Session is the "official" kick off for the Retail Shippers Expo. Beginning with a look at the "State of The Industry" by RS Associates President Brandon Gale to get the Expo started. A review of the RS Expo schedule of events will guide you through the what, when, and where of the event to ensure you take full advantage of the content-packed program.

KEYNOTE SPEAKER: Jim Cochrane, Former USPS Chief Customer and Marketing Officer and Executive Vice President – Throughout his 43-year postal career, James P. Cochrane has served in a variety of high-ranking roles. He was named Chief Customer and Marketing Sales Officer and Executive Vice President (CCMO) in October 2016. Cochrane announced his retirement in 2018, and at that time the Postmaster General Megan J. Brennan, wrote this about him, “he has been an innovative leader, anticipating our business challenges, identifying growth opportunities and formulating and executing strategies to improve our ability to compete for customers,” and that he has had “a lasting impact” on the organization.

 
2:45p - 4:45p
Breakout Sessions

Breakouts, breakouts, and more breakouts! Some of the best "nuggets of knowledge" are picked up during the breakout sessions. These informative classes are presented by bona fide industry subject-matter experts and cover a wide range of topics. Plan on attending as many as you can.

 
2:45p - 4:45p
Point-of-Sale Training

Both leading software providers, PostalMate® and ShipRite©, will be providing hands-on training throughout the weekend.

 
5:00p - 6:00p
SpeedRounds

You’ve heard of Speed Dating -- this is the Retail Shippers version. 30 topics, 30 tables, 30 presenters, and someone with a stop watch and whistle make for a fun and chaotic way to get a LOT of information in a short period of time. You’ll need a shot of espresso before this one...

 
6:30p - 8:30p
RSA Kick-Off Reception in Reunion Tower

Start your event off right with hors d'oeuvres and cocktails while enjoying the Dallas skyline from the top of the 560' tall Reunion Tower.

 
Friday | August 23rd
7:00a - 6:00p
Registration & Help Desk
 
8:00a - 9:00a
UPS Welcome Breakfast & ASO Top Shipper Awards

Get a great start on a very busy day with a hearty breakfast and informative industry presentation by UPS as well as the Authorized Shipping Outlet Top Shipper Awards.

 
9:15a - 12:15p
Breakout Sessions

Breakouts, breakouts, and more breakouts! Some of the best "nuggets of knowledge" are picked up during the breakout sessions. These informative classes are presented by bona fide industry subject-matter experts and cover a wide range of topics. Plan on attending as many as you can.

9:15a - 12:15p
Point-of-Sale Training

Both leading software providers, PostalMate® and ShipRite©, will be providing hands-on training throughout the weekend.

 
12:30p - 3:00p
Lunch & Featured Speaker

After a busy morning of back-to-back breakouts, re-charge with a healthy lunch and gain some industry insite from our Featured Speaker — Gina Schaefer, Co-Founder and CEO of 12 Ace Hardware stores.

SPEAKER PROFILE: Gina Schaefer is the Co-Founder and CEO of 12 Ace Hardware stores located in Washington, DC Baltimore, MD and Alexandria, VA. Gina is a passionate entrepreneur who grew her company from one to eleven stores in a twelve year period, and with her husband leads a multi-million dollar small business that employs 260 people. Not one to be stumped by convention, Gina challenges the male-dominated hardware industry to think well outside the box. Her motto – “born and original, don’t die a copy” is evident in her passion for urban markets, small business, and the ability for women to succeed in all aspects of the hardware industry.

Gina has tirelessly focused on the “Return to Main Street” movement in her own city of Washington D.C. to promote Shop Local campaigns and community revitalization projects in urban areas. This has resulted in partnering with many local entrepreneurs and creating a D.C.-based program to sell locally made goods from prime shelf space in her stores.

She serves on the CCA Global Partners, Inc. Board of Directors and is a member of the Ace Center for Excellence.

THE BIG REVEAL
Brandon Gale, RS Associates President, will be unveiling the “new” store model that was first anounced at the 2018 RS Expo. We expect the new model to re-define our place in the package transportation world, so RS Expo attendees will be the first to see what it looks like and how we plan on deploying it.

 
3:15p - 4:15p
Breakout Sessions

Breakouts, breakouts, and more breakouts! Some of the best "nuggets of knowledge" are picked up during the breakout sessions. These informative classes are presented by bona fide industry subject-matter experts and cover a wide range of topics. Plan on attending as many as you can.

 
3:15p - 4:15p
Point-of-Sale Training

Both leading software providers, PostalMate® and ShipRite©, will be providing hands-on training throughout the weekend.

 
4:30p - 5:30p
SpeedRounds

You’ve heard of Speed Dating -- this is the Retail Shippers version. 30 topics, 30 tables, 30 presenters, and someone with a stop watch and whistle make for a fun and chaotic way to get a LOT of information in a short period of time. You’ll need a shot of espresso before this one...

 
6:00p - 7:15p
PostalMate Reception

Enjoy drinks and hors d'oeuvres before the Trade Show opens.

 
7:00p - 8:30p
RS Expo Trade Show Kick-Off

All-Access Pass holders get a first look at this year’s Trade Show. Spend some quality face time with the carriers and other exhibitors.

 
Saturday | August 24th
7:00a - 6:00p
Registration & Help Desk
 
8:00a - 9:00a
ShipRite Breakfast

Get a great start on a very busy day with a hearty breakfast and industry presentation from Mark Ford, President of ShipRite©

 
9:15a - 11:15a
Point-of-Sale Training

Both leading software providers, PostalMate® and ShipRite©, will be providing hands-on training throughout the weekend.

 
9:15a - 11:15a
Breakout Sessions

Breakouts, breakouts, and more breakouts! Some of the best "nuggets of knowledge" are picked up during the breakout sessions. These informative classes are presented by bona fide industry subject-matter experts and cover a wide range of topics. Plan on attending as many as you can.

 
11:30a - 4:30p
RS Expo Trade Show

Package carriers, POS systems, new products, new services, and new technology--the latest and greatest will be on display for you to see first-hand. Of equal importance is that critical face time with the representatives from over 50 companies committed to helping you succeed.

 
4:45p - 5:45p
New National Store Network Panel Discussion

After you hear the "Big Announcement" you'll have questions. Probably a lot of questions. This is you opportunity to get your questions answered and hear directly from the RS Advisory Council, who was an integral part of developing the New National Store Network.

 
7:00p - 9:00p
FedEx Dinner & Entertainment

Join us for an evening of food, fun and entertainment.

 
Sunday | August 25th
7:00a - 11:30a
Registration & Help Desk
 
8:30a - 9:30a
RSA Closing Breakfast

Get a great start on a very busy day with a hearty breakfast.

 
9:30a - 10:30a
New National Store Network Q&A Session with Brandon Gale

The "Big Announcement" is a lot to digest. This session is meant to help you fully understand the goals of this new network and how you can be a part of it. Be ready to ask questions, voice your concerns and share your ideas on how to make the new network a huge success.

 
10:30a - 12:00p
Town Hall Meeting & Open-Mic

This is your chance to hear about what’s happening in the industry and to ask questions that have been on your mind.

 

Note: All times and events are subject to change.

The most successful store operators in the industry understand that Retail Shipping is not a simple business. There are literally tens of thousands of rules, regulations, best business practices and details that you must know before you can represent yourself as a real expert. Quality training and education for you and your staff is an absolute necessity.

RS Academy Schedule

PC Synergy is the leading supplier of automation to the retail shipping industry. PC Synergy offers more features to assist at every level of the retail shipping business. PostalMate® is a comprehensive yet easy to use solution, providing automation for shipping DHL, FedEx, UPS and USPS. Included with PostalMate® is a complete point-of-sale, accounts receivable and mailbox management system.

PostalMate Schedule

ShipRite™ began selling its software in 1997. At that time, and for the following 4 years, ShipRite’s™ Global Connect, proudly held the title of the ONLY Windows software with shipping and POS for mail & parcel Centers. ShipRite’s™ customers included independents as well as other franchises such as the Mail Boxes, Etc and Airborne (now DHL.)

ShipRite Schedule
 

RS Academy Schedule

Wednesday | August 21st — 11:00a to 6:00p
RS Bootcamp – Owners & Managers Seminar

RS Boot Camp was developed by RS Academy for both new store owners and veteran operators and staff. As the seminar title indicates, this 8-hour intensive program provides a comprehensive overview of what it takes to thrive in the retail shipping and business services industry. Store owners will learn all the right steps, but of equal importance, we also show you how to avoid the costly mistakes many owners make. Veteran owners and staff will fine-tune and get their stores ‘back in fighting shape’. Our goal is to help you build a Million-Dollar-Store.

This seminar is presented by Brandon Gale, RS Associates President and 30-year industry veteran and multi-store owner along with industry suppliers, carriers and service providers.

Whether you are just getting started or a 10-year industry veteran, BootCamp will get you into “fighting form” so you can compete at the highest level.

Premium Member: $350

Basic Member: $395

($100 discount for any additional students from the same store)

 
Thursday | August 22nd — 9:ooa to 12:00p
 
Shipping 101 – Basics of Small Package Transportation

Designed for new store owners and staff, this course covers the basics and the essential rules, requirements, science, and best practices for small package shipping in the United States. Subjects covered: specific carrier (DHL, FedEx, UPS, USPS) rules and terms of carriage, shipment size and weight limitations, insurance and shipment value protection, packaging requirements, package processing, pricing, shipping product options, service guarantees, automation options, and carrier account setup.

Premium Member: $80.00

Basic Member: $100.00

 
Shipping 102 - International Shipping

International shipping is a substantial profit center for retail shipping centers, but remembering every detail, procedure, and regulation can be a challenge. Rules and services can change every day - and knowing how to adjust to those changes can mean the difference between great profits and great losses!

Premium Member: $80.00

Basic Member: $100.00

 
Shipping 103 – Freight & Air Cargo

Large freight is an increasingly important menu item for today's successful Retail Shipping Store. As a high-potential profit center, freight can be complex and certainly has risk, so understanding the rules, options, and opportunities is crucial. This course covers the details-National Motor Freight Classification, trade lanes, carriers, Full Truckload, Less Than full Load (LTL), Air Cargo, Sea Container, shipment preparation (crating, palletizing, specialty packaging/handling), pickup and delivery options, and pricing. Become your neighborhood freight expert and start packing the profit pounds on your bottom line.

Premium Member: $80.00

Basic Member: $100.00

 
Packing 101 - Packing Essentials

Find a box in the nearest dumpster, throw your stuff in, slap some duct tape on, mark it "Fragile", then ship it. Simple, right? Wrong. Many Retail Shipping Store operators make a grave mistake in thinking that packaging is simple. But in order to properly prepare your packages to survive the rigors of the transportation network, you must follow very specific carrier rules and the physics of packaging dynamics. This class covers both the science and rules; containers, packaging/cushioning materials and how to use the "right" one for the job, packaging techniques, sealing, carrier rules, and tricks of the trade that will make you a true packaging expert.

Premium Member: $80.00

Basic Member: $100.00

 
Operations 102 - Commercial Mail Receiveing Agent

If postal services are a part of your product mix, the United States Postal Service plays a vital role in your day-to-day operation. As a regulator, the USPS requires compliance with the rules and regulations imposed on private mail box rental services through the Commercial Mail Receiving Agent (CMRA) program. And as a business partner, the USPS Approved Shipper Program provides marketing tools and operational support for reselling USPS products and services in your center. This three-hour operations course covers all the basics – and all the bases.

Premium Member: $80.00

Basic Member: $100.00


PostalMate Training Schedule

Wednesday | August 21st
8:00a
Q & A for Early Birds
 
9:30a
Everything PostalMate® and then some!
 
11:00a
Are you set on your settings?
 
12:00p
CashMate® is more than a cash register
 
1:00p
Make more money using Pro Pack
 
2:00p
The numbers don’t lie®
 
3:00p
MAKING SENSE OF CENTS
 
4:00p
EASY MONEY THROUGH RATE SETTING
 
Thursday | August 22nd
8:00a
Simply PostalMate® Shipping
 
9:00a
Shipping around the world-profitable if done right
 
10:00a
The ins and outs of CashMate®
 
11:00a
Mail Boxes-Still the cornerstone of your business
 
2:45p
Protect your business from thieves
 
3:45p
Things you didn’t know you didn’t know
 
Friday | August 23rd
9:15a
Simply PostalMate® Shipping
 
10:15a
MAKING SENSE OF CENTS
 
11:15a
EASY MONEY THROUGH RATE SETTING
 
3:15p
MAKE MORE MONEY USING PRO PACK 
 
Saturday | August 24th
9:15a
Mailboxes - Still the cornerstone of your business
 
10:15a
Shipping around the world-profitable if done right
 

ShipRite Training Schedule

Thursday & Friday Training
8:00a - 4:45p
Welcome/introductions
Android Handheld for Drop offs and inbound packages.
New Quick Reference Guide
Support / Online manual
Quickbooks integration
Package Valet
A/R recurring invoices and credit card vault
Inventory & level pricing
Q & A
 
Saturday Training
9:00a - 11:00a
Introduction to ShipRite Next

Open session for anyone. Come visit with us if your curious, or if you are considering switching to ShipRite.

 

Breakout Sessions

Thursday | August 22nd
2:45p- 3:45p
Your Next Employee—Finding, Hiring, and Training a Rock Star!

Presenter: Sarah Rohde, PC Synergy

Everyone wants a rock star employee. The world has changed. Don’t get left behind using old-fashioned hiring and training methods. In this interactive class, you will learn how to write more effective recruiting ads, what questions to ask to make interviewing more efficient, and how to train your employees to meet your ultimate goal—RETAINING the elusive highly motivated and engaged team member!

DHL International Shipping—Increase Your Volume and Get Amazing Rates

Presenter: Riley Grady, Retail Manger, DHL

Join DHL for an interactive workshop on how to increase your international shipping volume. Explore the fastest growing lanes, effective ways to reach customers who ship internationally, and how to ensure a world class-customer experience. Participants will have the chance to win DHL gear and other prizes.

RS Package Insurance—Better Rates, Better Coverage

Presenter: Mike Wilson, VP, Marsh & McLennan Agency

This presentation will provide you with a clear understanding of the RS Package insurance program--from booking a shipment to filing a claim to understanding what goods are covered and which are not.

Beyond Document Printing—Your New Path to Print

Presenter: Eric Steadham, Owner, FotoZoomer

Real profits from printing made EASY! Discover the world of print beyond basic document printing. Why leave your customers searching for printing solutions when you could be their one-stop-shop? Learn about the options for on-demand and outsourced printing that don’t require you to be a graphic designer or printing expert.

What’s New at iPostal1—Leading the Evolution of the Digital Mailbox Industry

Presenter: Barry Gesserman, Chief Marketing Officer, iPostal1

Attention prospective and current digital mailbox operators! Learn about the latest innovations from iPostal1 that will help you save time and make more money. New programs include PackageSafe secure package delivery plans for online shoppers, and scan plans with ScanFast technology for superfast mail content scanning. 

3:45p - 4:45p
Customer Service—It’s More than Please and Thank You!

Presenters:  Henry Heller, PC Synergy and Cheryl Vonderburg, VSoftwareTools

This interactive and lively class will demonstrate effective and powerful communication techniques that will translate into customers spending more money at your store. Learn the pitfalls of both verbal and non-verbal communication when presenting your brand. The way you interact with your customers sets the tone for long term, high yield customer retention.

A Few Simple Pics—Your Profit Opportunity as a TitleMax Authorized Appraiser

Presenter: Fabiola Toscano, Director of National Sales, TitleMax

We are looking for RSA members store owners who want to increase foot traffic by adding a new revenue stream to their business. TitleMax is one of the nation’s largest title lending companies. Every day we help thousands of consumers get the cash they need with a car-title-secured loan. Learn about what it means to be a TitleMax Authorized Appraiser and how you can earn $70 - $90 for each qualified applicant just by taking a few pictures and sending in the car title to secure the loan.

How Do You Compare? Benchmark Your Store and Boost Marketing Efforts!

Presenter:  Brian Gibbs, President, Refund Retriever, LLC

Ever wonder how other stores are doing? How much are they shipping and what other profit centers do they offer? Let us tell you. We have data to help benchmark your store and ways to help improve your current marketing efforts.

What Do Parcel Shippers Love and Hate?—Customer Expectations in the Age of Amazon

Presenter: Richard Metzler, President and Chief Executive Officer, LSO

Based on interactions with thousands of small, medium and large shippers, find out what is most important to parcel shippers. You will find that it is much, much more than just rates, on-time service, and convenience.

RS Store Websites—How to Customize and Keep Your Content Fresh

Presenter: Rutledge Scarborough, VP & IT Director, RSA

If you have an RS Store Website and want to learn how to customize and manage it to its full capabilities, this is for you. In this session we'll cover creating custom pages, adding pics and videos, content editing, social media integration, and more.

Friday | August 23rd
9:15a - 10:15a
Small Store, BIG Ship—Intro to Freighting and Crating

Presenters:  Andy Nyhart, Lind-Hart Mini-Ship, NY and Kay Omer, Box It, TX

How to ship BIG stuff from a small store. This exciting and education-filled session will inspire you to handle the “big ship”—freight! From simple tools and strategies to initial contact, pricing, quoting, and shipping it out, this breakout will cover it all. Don’t let the size your store or lack of experience keep you from offering this lucrative service that can earn the same profits in a day as you can earn in a week!

Essential Checklists—Running a Tight Ship Doesn't Happen by Accident

Presenter: Rajan Dorasami, Box & Ship, TX

As your business grows, adding staff is inevitable. But how do you make sure they are doing what they are supposed to be doing—especially if you are not on the front lines because you’re working behind the scenes to grow your business? This session will focus on getting the most out of your staff and minimizing blunders that are part and parcel to bringing on new team members.

Your Next Employee—Finding, Hiring, and Training a Rock Star!

Presenter: Sarah Rohde, PC Synergy

Everyone wants a rock star employee. The world has changed. Don’t get left behind using old-fashioned hiring and training methods. In this interactive class, you will learn how to write more effective recruiting ads, what questions to ask to make interviewing more efficient, and how to train your employees to meet your ultimate goal—RETAINING the elusive highly motivated and engaged team member!

Going Once...Going Twice...Shipped!—Pack and Ship for Local Auction Houses

Presenter: Len Werner, Westside Mail Center, AZ

Auction houses that used to just sell locally now put all their items online. Learn how to seek out local auction houses that would love to have your help with professional packing and shipping items they sell—to the next state, across the country, or around the world.

Print 4 Pay—How to Offer Full-Service Printing for Your Customers

Presenter: John Koplos, Postal Dispatch Business Center

Print-for-pay and document services are growing segments of the retail shipping store model. Learn from a store owner who has been fine-tuning his printing services for years and can guide you through the maze of varying equipment—lease vs. buy, digital, color, wide format, binding, laminating, and how to use the equipment and product lines to your best advantage.

Beyond Document Printing—Your New Path to Print

Presenter: Eric Steadham, Owner, FotoZoomer

Real profits from printing made EASY! Discover the world of print beyond basic document printing. Why leave your customers searching for printing solutions when you could be their one-stop-shop? Learn about the options for on-demand and outsourced printing that don’t require you to be a graphic designer or printing expert.

What’s New at iPostal1—Leading the Evolution of the Digital Mailbox Industry

Presenter: Barry Gesserman, Chief Marketing Officer, iPostal1

Attention prospective and current digital mailbox operators! Learn about the latest innovations from iPostal1 that will help you save time and make more money. New programs include PackageSafe secure package delivery plans for online shoppers, and scan plans with ScanFast technology for superfast mail content scanning.

Do You Know Your Numbers? KPIs and What to Do With Them

Presenter: Ray Norton, Mail-Pak—Your Box Store

Knowing which numbers are important and how to use them properly can mean the success or failure of your business. Key Performance Indicators (KPIs) are numbers every store owner should know. This session will help you identify the numbers that are really important for your business and how to use them to ensure your success.

10:15a - 11:15a
Small Store, BIG Ship—Intro to Freighting and Crating

Presenters: Andy Nyhart. Lind-Hart Mini-Ship, NY and Kay Omer, Box It, TX

How to ship BIG stuff from a small store. This exciting and education-filled session will inspire you to handle the “big ship”—freight! From simple tools and strategies to initial contact, pricing, quoting, and shipping it out, this breakout will cover it all. Don’t let the size your store or lack of experience keep you from offering this lucrative service that can earn the same profits in a day as you can earn in a week!

Grow Your FedEx International Shipping—Best Practices and Marketing to Local Customers

Presenters: Ty Deal & Stephen Jones, Marketing Specialist Advisors, FedEx

Learn about FedEx international shipping services that are available to FedEx Authorized Ship Centers. In this session FedEx representatives will help you navigate the complexities of international shipping and provide you with important resources and best practices. As a bonus, we will provide valuable insight and tips on how to find and market to international shipping customers in your area.

Packaging Myths—Do You Practice Safe Packing?

Presenter: Rutledge Scarborough, VP & IT Director, RSA

Do you use peanuts as cushioning material? Do "Fragile" and "This End Up" labels keep shipments safe? If a TV is in the original factory packaging, does it need to be re-packed? Can you ship a can of paint in a box? If you're not sure about the correct answers, you need to attend. We'll cover all the myths about packaging for the small parcel environment and how to make sure you pack for insurability every time.

How Would You Handle It?—Dealing with Challenging Customers and Employees

Presenter: Charlie Bournis, Office 11211, NY

We all have "those" customers and employees. Whether it’s the customer who acts like they’re the center of the universe, or the employee who says they’re working as hard as they can, but you catch them slacking. How do you deal with them? Learn from some of our industries’ best store owners and maybe have some fun, too.

Top Retail Picks for Profits—Fun and Popular Retail Items at Co-Op Prices!

Presenter: Loretta Bradshaw, Owner, Authorized Retail

Authorized Retail is the new buying co-op for pack-and-ship retailers. We source premium products and services for your stores from first-class vendors in the categories of toys, impulse & novelty items, mobile accessories, gifts, trial and travel, culture, convenience, and nationwide merchant gift cards. We’re showcasing lots of products and services on the RS EXPO trade show floor. In this breakout session, we will show you how to increase both your gross sales and your net profits by merchandising and selling these great products.

70% of Businesses are Underinsured—Are You Covered?

Presenter: Rob Lowry, Senior Vice President, Marsh & McLennan Agency

Learn about how to properly protect your business by purchasing insurance coverage from RSA’s newest Premium Supplier: Chubb Insurance. Chubb Small Commercial Insurance has built an industry-leading business insurance offering for RSA Members with special pricing and unique coverages available to members only.

Virtual/Digital Mailboxes—The ABC’s

Presenter: Bruce Bernstein, Parcels Plus, FL

What are virtual/digital mailboxes? Why do you want to offer this service? How can you set them up? How do you select a provider? We will discuss provider selection, plus the basics of setup, implementation, and operation.  

What Sells—Maximizing the Value of Your Retail Space

Presenter:  Dave Celec, The Postal Route, SC

What are the essential products that every store should have? What is the best way to try out new retail products and find ones that earn you profit? Learn from the master of merchandising and featured speaker from Expo 2018 how he grew his business by focusing on unique, high-end, and locally-sourced gift items that contribute to his bottom line.

11:15a - 12:15p
Print 4 Pay—How to Offer Full-Service Printing for Your Customers

Presenter: John Koplos, Postal Dispatch Business Center, MN

Print-for-pay and document services are growing segments of the retail shipping store model. Learn from a store owner who has been fine-tuning his printing services for years and can guide you through the maze of varying equipment—lease vs. buy, digital, color, wide format, binding, laminating, and how to use the equipment and product lines to your best advantage.

When Things Go Wrong—Covering Your Ass-ets

Presenters: Joe Wightman, Greenwich Village Mail Center, and H.W. Kueckelhan, Postal Options, TX

Imagine your store located at “ground zero” on 9/11. Or, your landlord doubles your rent, a carrier cancels your account without notice, a scammer uses your bank account to create their own checks, your store manager falls ill or gets into an accident, or your store catches fire and burns to the ground. Hear “war stories” from “survivors” and stress-management techniques that will awe and inspire you.

RS Package Insurance—Better Rates, Better Coverage

Presenter: Mike Wilson, VP, Marsh & McLennan Agency

This presentation will provide you with a clear understanding of the RS Package insurance program—from booking a shipment, to filing a claim, to understanding what goods are covered and which are not.

RS Freight—Easy Quotes Available to All Members

Presenter: LaTonya Anderson, Manager, AES Logistics

Selling freight can be confusing, but it doesn't need to be. RS Freight has made the process fully automated while providing access to deep discounts with over 100 carriers—all from your desktop. Big stuff means big money—find out how to get your piece of this huge pie.

Customer Service—It’s More than Please and Thank You!

Presenters:  Henry Heller, PC Synergy and Cheryl Vonderburg, VSoftwareTools

This interactive and lively class will demonstrate effective and powerful communication techniques that will translate into customers spending more money at your store. Learn the pitfalls of both verbal and non-verbal communication when presenting your brand. The way you interact with your customers sets the tone for long term, high yield customer retention.

How Do You Compare? Benchmark Your Store and Boost Marketing Efforts!

Presenter:  Brian Gibbs, President, Refund Retriever, LLC

Ever wonder how other stores are doing? How much are they shipping and what other profit centers do they offer? Let us tell you. We have data to help benchmark your store and ways to help improve your current marketing efforts.

What Do Parcel Shippers Love and Hate?—Customer Expectations in the Age of Amazon

Presenter: Richard Metzler, President and Chief Executive Officer, LSO

Based on interactions with thousands of small, medium, and large shippers, find out what is most important to parcel shippers. You will find that it is much, much more than just rates, on-time service, and convenience.

What Sells—Maximizing the Value of Your Retail Space

Presenter:  Dave Celec, The Postal Route, SC

What are the essential products that every store should have? What is the best way to try out new retail products and find ones that earn you profit? Learn from the master of merchandising and featured speaker from Expo 2018 how he grew his business by focusing on unique, high-end, and locally-sourced gift items that contribute to his bottom line.

Friday | August 23rd
3:15p - 4:15p
Grow Your FedEx International Shipping—Best Practices and Marketing to Local Customers

Presenters: Ty Deal & Stephen Jones, Marketing Specialist Advisors, FedEx

Learn about FedEx international shipping services that are available to FedEx Authorized Ship Centers. In this session FedEx representatives will help you navigate the complexities of international shipping and provide you with important resources and best practices. As a bonus, we will provide valuable insight and tips on how to find and market to international shipping customers in your area.

Passports to Profit—Getting Started with Expedited Passport Services

Presenter: Laurie Lee, Co-Founder and CEO, Swift Passport Services

Do you have customers who show up in a panic because an international trip is around the corner and their passport is expired? Would you like to get them their passport in under a week? Learn about our unique passport expediting service and how you can profit not just from taking photos, but also from two-way shipping and rush service fees that can earn stores like yours $10-25K per year.

Managing Your Finances in the Cloud—How QuickBooks Online Makes Accounting Easier than Ever

Presenter: John Meaney, Key Account Territory Manager, Intuit QuickBooks

Did you ever wonder what the advantages are to migrating your bookkeeping from your desktop computer to online? QuickBooks Desktop has been the standard for small businesses for decades. So why move to the cloud? Learn why businesses like yours are migrating to QuickBooks Online to gain enhanced ease of use, advanced features, and secure access to their numbers from virtually anywhere!

A Few Simple Pics—Your Profit Opportunity as a TitleMax Authorized Appraiser

Presenter: Fabiola Toscano, Director of National Sales, TitleMax

We are looking for RSA members store owners who want to increase foot traffic by adding a new revenue stream to their business. TitleMax is one of the nation’s largest title lending companies. Every day we help thousands of consumers get the cash they need with a car-title-secured loan. Learn about what it means to be a TitleMax Authorized Appraiser and how you can earn $70 - $90 for each qualified applicant just by taking a few pictures and sending in the car title to secure the loan.

VoIP Phone Technology—Better Service, Less Cost, and Resale Opportunities!

Presenter: Tamer Christo, CEO, PCS VoIP

In today’s economy, reducing costs while enhancing service is the key to profits. Updating your phone system to the latest technology—Voice Over IP (VoIP) can help you serve your customers better, lower your monthly communications bill, and add a new revenue stream by reselling PCS VoIP services to neighboring businesses.

Going Once...Going Twice...Shipped! Pack and Ship for Local Auction Houses

Presenter: Len Werner, Westside Mail Center

Auction houses that used to just sell locally now put all their items online. Learn how to seek out local auction houses who would love to have your help with professional packing and shipping items they sell—to the next state, across the country, or around the world.

RS Store Websites—How to Customize and Keep Your Content Fresh

Presenter: Rutledge Scarborough, VP & IT Director, RSA

If you have an RS Store Website and want to learn how to customize and manage it to its full capabilities, this is for you. In this session we'll cover creating custom pages, adding pics and videos, content editing, social media integration, and more.

Good Ideas for the Taking—Resources to Improve Your Bottom Line

Presenters: Dave and Kimberly Shira, More Than A Mailbox, CA

MBC GIFTS (Good Ideas For the Taking). Veteran store owners share a wealth of resources that everyone can use—from free apps to improve store efficiency, to low cost methods to offer personalized gifts, to fun ways to incentivize customers and make them look forward to visiting your store. Be prepared to share!

Saturday | August 24th
9:15a - 10:15a
Passports to Profit—Getting Started with Expedited Passport Services

Presenter: Laurie Lee, Co-Founder and CEO, Swift Passport Services

Do you have customers who show up in a panic because an international trip is around the corner and their passport is expired? Would you like to get them their passport in under a week? Learn about our unique passport expediting service and how you can profit not just from taking photos, but also from two-way shipping and rush service fees that can earn stores like yours $10-25K per year.

VoIP Phone Technology—Better Service, Less Cost, and Resale Opportunities!

Presenter: Tamer Christo, CEO, PCS VoIP

In today’s economy, reducing costs while enhancing service and is the key to profits. Updating your phone system to the latest technology—Voice Over IP (VoIP) can help you serve your customers better, lower your monthly communications bill, and add a new revenue stream by reselling PCS VoIP services to neighboring businesses.

DHL International Shipping—Increase Your Volume and Get Amazing Rates

Presenter: Riley Grady, Retail Manger, DHL

Join DHL for an interactive workshop on how to increase your international shipping volume. Explore the fastest growing lanes, effective ways to reach customers who ship internationally, and how to ensure a world class-customer experience. Participants will have the chance to win DHL gear and other prizes.

Managing your Finances in the Cloud—How QuickBooks Online Makes Accounting Easier Than Ever

Presenter: John Meaney, Key Account Territory Manager, Intuit QuickBooks

Did you ever wonder what the advantages are to migrating your bookkeeping from your desktop computer to online? QuickBooks Desktop has been the standard for small businesses for decades. So why move to the cloud? Learn why businesses like yours are migrating to QuickBooks Online to gain enhanced ease of use, advanced features, and secure access to their numbers from virtually anywhere!

Top Retail Picks for Profits—Fun and Popular Retail Items at Co-Op Prices!

Presenter: Loretta Bradshaw, Owner, Authorized Retail

Authorized Retail is the new buying co-op for pack-and-ship retailers. We source premium products and services for your stores from first-class vendors in the categories of toys, impulse & novelty items, mobile accessories, gifts, trial and travel, culture, convenience, and nationwide merchant gift cards. We’re showcasing lots of products and services on the RS EXPO trade show floor. In this breakout session, we will show you how to increase both your gross sales and your net profits by merchandising and selling these great products.

Do You Know Your Numbers? KPIs and What to Do With Them

Presenter: Ray Norton, Mail-Pak—Your Box Store

Knowing which numbers are important and how to use them properly can mean the success or failure of your business. Key Performance Indicators (KPIs) are numbers every store owner should know. This session will help you identify the numbers that are really important for your business and how to use them to ensure your success.

Packaging Myths—Do You Practice Safe Packing?

Presenter: Rutledge Scarborough, VP & IT Director, RSA

Do you use peanuts as cushioning material? Do "Fragile" and "This End Up" labels keep shipments safe? If a TV is in the original factory packaging, does it need to be re-packed? Can you ship a can of paint in a box? If you're not sure about the correct answers, you need to attend. We'll cover all the myths about packaging for the small parcel environment and how to make sure you pack for insurability every time.

Online Marketing Fundamentals—Tailored for Retail Shippers

Presenter: Eddie Hill, Owner/Founder, Prosperous Internet Marketing

This class will give you step by step instructions on what to do online for your business. We will go in depth on your online reputation, Search Engine Optimization (SEO), social media and touch on emerging trends like social bots, retargeting, and geo-fencing.

10:15a - 11:15a
Good Ideas for the Taking—Resources to Improve Your Bottom Line

Presenters: Dave and Kimberly Shira, More Than A Mailbox, CA

MBC GIFTS (Good Ideas For the Taking). Veteran store owners share a wealth of resources that everyone can use—from free apps to improve store efficiency, to low cost methods to offer personalized gifts, to fun ways to incentivize customers and make them look forward to visiting your store. Be prepared to share!

RS Freight—Easy Quotes Available to All Members

Presenter: LaTonya Anderson, Manager, AES Logistics

Selling freight can be confusing, but it doesn't need to be. RS Freight has made the process fully automated while providing access to deep discounts with over 100 carriers—all from your desktop. Big stuff means big money—find out how to get your piece of this huge pie.

Essential Checklists—Running a Tight Ship Doesn't Happen by Accident

Presenter: Rajan Dorasami, Box & Ship, TX

As your business grows, adding staff is inevitable. But how do you make sure they are doing what they are supposed to be doing—especially if you are not on the front lines because you’re working behind the scenes to grow your business? This session will focus on getting the most out of your staff and minimizing blunders that are part and parcel to bringing on new team members.

How Would You Handle It?—Dealing with Challenging Customers and Employees

Presenter: Charlie Bournis, Office 11211, NY

We all have "those" customers and employees. Whether it’s the customer who acts like they’re the center of the universe, or the employee who says they’re working as hard as they can, but you catch them slacking. How do you deal with them? Learn from some of our industries’ best store owners and maybe have some fun, too.

When Things Go Wrong—Covering Your Ass-ets

Presenters: Joe Wightman, Greenwich Village Mail Center, NY

Imagine your store located at “ground zero” on 9/11. Or, your landlord doubles your rent, a carrier cancels your account without notice, a scammer uses your bank account to create their own checks, your store manager falls ill or gets into an accident, or your store catches fire and burns to the ground. Hear “war stories” from “survivors” and stress-management techniques that will awe and inspire you.

70% of Businesses are Underinsured—Are You Covered?

Presenter: Rob Lowry, Senior Vice President, Marsh & McLennan Agency

Learn about how to properly protect your business by purchasing insurance coverage from RSA’s newest Premium Supplier: Chubb Insurance. Chubb Small Commercial Insurance has built an industry-leading business insurance offering for RSA Members with special pricing and unique coverages available to members only.

Virtual/Digital Mailboxes—The ABC’s

Presenter: Bruce Bernstein, Parcels Plus, FL

What are virtual/digital mailboxes? Why do you want to offer this service? How can you set them up? How do you select a provider? We will discuss provider selection, plus the basics of setup, implementation, and operation.  

Online Marketing Fundamentals—Tailored for Retail Shippers

Presenter: Eddie Hill, Owner/Founder, Prosperous Internet Marketing

This class will give you step by step instructions on what to do online for your business. We will go in depth on your online reputation, Search Engine Optimization (SEO), social media, and touch on emerging trends like social bots, retargeting, and geo-fencing.

 
 
 

RS Expo Platinum Sponsors

FedEx

We are FedEx, with more than 280,000 people from different places and different backgrounds to rally around a common mission. FedEx is committed to providing outstanding customer experience, to being a great place to work, a thoughtful steward of the environment and a caring citizen in the communities where we live and work. While our early days are legendary, today’s FedEx has grown into a $39-billion network of companies, offering transportation and customer solutions. And we still back our services with the “absolutely, positively” spirit you expect from the trusted FedEx name.

WEB: www.rscentral.org/FedEx

 
UPS

Founded in 1907 as a messenger company in the United States, UPS has grown into a $49.7 billion corporation by clearly focusing on the goal of enabling commerce around the globe.

Today UPS is a global company with one of the most recognized and admired brands in the world. We have become the world’s largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

WEB: www.rscentral.org/UPS

 
PC Synergy (PostalMate®)

PC Synergy is the leading supplier of automation to the retail shipping industry. PC Synergy offers more features to assist at every level of the retail shipping business. PostalMate® is a comprehensive yet easy to use solution, providing automation for shipping DHL, FedEx, UPS and USPS. Included with PostalMate® is a complete point-of-sale, accounts receivable and mailbox management system.

PH: 800-485-6901 | WEB: www.pcsynergy.com | EMAIL: sales@pcsynergy.com

 
ShipRite

ShipRite™ began selling its software in 1997. At that time, and for the following 4 years, ShipRite’s™ Global Connect, proudly held the title of the ONLY Windows software with shipping and POS for mail & parcel Centers. ShipRite’s™ customers included independents as well as other franchises such as the Mail Boxes, Etc and Airborne (now DHL.)

PH: 315-733-6191 | WEB: www.shipritesoftware.com | EMAIL: info@shipritesoftware.com

 

RS Expo Gold Sponsors

DHL

DHL has built the world’s premier global delivery network by trailblazing express shipping in one country after another. Over 220 countries and territories later, DHL is the global market leader of the international express and logistics industry. DHL specializes in providing customers with innovative and customized transportation solutions from a single source. Find out more about DHL by visiting the links below. DHL Authorized Shipping Centers are DHL’s only retail presence in the U.S.

PH: 888-262-4462 | WEB: www.dhl-usa.com

 
Chubb

Chubb is the world’s largest publicly-traded property and casualty insurance group of companies serving consumers and companies of all sizes with traditional and specialty insurance products and industry-leading claims and risk engineering services. Retail Shipping Associates has partnered with Chubb and insurance broker, Marsh & McLennan Agency (MMA), to provide RSA Members with an innovative, comprehensive, and cost effective insurance solution. The MMA/Chubb insurance offering includes the following coverages: Business Owners’ Policy (Chubb BOP), Workers’ compensation, Commercial auto, Cyber liability, Professional liability, & Notary bond

PH: 833.277.2662 | WEB: www.chubb.com | EMAIL: RSQuotes@chubb.com

 
FotoZoomer

FotoZoomer systems print professional-quality indoor and outdoor banners, poster-size calendars, canvas portraits, signage, photo enlargements, magnet backed prints, and more.

PH: 702-485-4421 | WEB: www.fotozoomer.com | EMAIL: sales@fotozoomer.com

 
iPostal1

iPostal1 is the #1 Digital Mailbox network with 750 partner locations, and an RS Premium Supplier.  iPostal1 offers proven, proprietary technology that enables any shipping store to generate significant revenues by offering a mailing address and digital mailbox services to customers who live anywhere. Partner stores earned over $3 million in 2018 and will earn well over $4 million in 2019.  iPostal1 invests heavily on internet marketing programs that attract customers to iPostal1.com, where they sign up for the store address of their choice, then managetheir postal mail and packages with our smartphone app or their computer.

PH: 845-579-5772| WEB: www.ipostal1.com | EMAIL: bizdev@iPostal1.com

 
You Crate

You Crate is committed to providing superior service, protection, and handling of your valued assets, on your timeline. With You Crate you set the pace of the move, load, and unload of your commercial or residential shipment. Whether you are shipping across the country or need a storage solution, You Crate is there for you. R+L Carriers’ You Crate is specially designed to protect your cargo. Our heavy-duty wood crates are fast and easy to assemble, include internal tie-down brackets, and are environmentally friendly, reusable, returnable containers. Expedited and Guaranteed You Create Service is also available.

 PH: 877-558-2580 | WEB: www.youcrate.com | EMAIL: youcratecs@rlcarriers.com

 

RS Expo Trade Show Exhibitors

 
AES Logistics

13 Straight years of revenue growth says it all about AES Logistics’ ability to remain in the forefront of the Logistics Industry.

PH: 866-365-8988 | WEB: www.rscentral.org/Freight | EMAIL: CustomerCare@rscentral.org

 
Anytime Mailbox

Anytime Mailbox is a white-label, digital mailbox software platform for postal & shipping operators. You have full control of your service plans including the fees you charge your customers. Your digital mailbox web portal, customer invoicing and mobile app are fully branded with your company logo. There are zero upfront expenses.  Simple flat-rate pricing model, free training, we can invoice your customers on your behalf at no charge and we market your location via our global marketing campaigns. We are your partner, not your vendor. Ask us for a free demo account today!

PH: 866-444-8417 | WEB: www.anytimemailbox.com | EMAIL: sales@anytimemailbox.com

 
Advertising Specialty Institute (ASI)

The Advertising Specialty Institute (ASI) is the largest media, marketing and education organization serving the promotional products industry, with a network of over 25,000 distributors and suppliers throughout North America. ASI leads the industry in technology solutions, providing cloud-based e-commerce, enterprise resource planning software (ERP) and customer relationship management software (CRM). ESP Web™ is the industry’s leading tool for sourcing hundreds of thousands of products.

PH: 800-301-9158 | WEB: www.asicentral.com

 
Authorized Retail

The Authorized Retail Member Community is the creation of a group of industry veterans with over 30 years combined expertise in retail, telecommunications, and consumer electronics products and services. Our focus is in supporting thousands of Alternative Retailers in North America with personalized service. Our goal is to help Alternative Retailers make more money. We offer retailers a membership into our community. Our unique vendor programs offer retailers the ability to source premier products & services, generate new revenue, attract new customers, and earn new profits.

PH: 760-304-2300 | WEB: www.AuthorizedRetail.org | EMAIL: Loretta@authorizedretail.org

 
Avanti

The Avanti brand is all about characters caught in the act of living life to the fullest! Using a bright, bold, vivid style of photography, Avanti creates situations that mirror and magnify the drama of everyday life. Now the company introduces a new style of visual story-telling: America. This collection evokes the heart, humor and history of dreamers, artists, pioneers and everyday people over the last 100 years with archival photography and a unique history on the back of every card. Avanti Press has custom display programs with best in class benefits to support all of its greeting card brands.

PH: 800.2.AVANTI | WEB: www.avantipress.com

 
Bald Guy Greetings

The idea behind Bald Guy Greetings is to offer the greeting card buyer a funny card that they actually find funny. We have nothing against sappy, overly sentimental cards. In fact, we love it when our grandmothers give us one. But we don’t want to have to look someone in the eye after handing them a card with pastel flowers on the front and a poem about a hummingbird inside. We want to give someone a card that looks and sounds like it’s coming from us. And that’s exactly what Bald Guy Greetings is. A refreshingly honest, sometimes brutal, always sarcastic, but never the less very caring card.

PH: 415-308-4251 | WEB: www.baldguygreetings.com

 
Bounce

Bounce is an app for storing luggage anywhere in the city at local businesses. Partners on the platform are shipping stores, hotels, & everything in between. Partner stores earn $100-$2000 per month just for storing luggage for a few hours. No signup fees for stores that join the network this summer!

PH: 415-300-3554 | WEB: www.usebounce.com/partner | EMAIL: partners@usebounce.com

 
Certifix LiveScan

Certifix Live Scan can help your postal & shipping center offer Live Scan fingerprinting services. Our system is compliant with state and federal requirements, included is a laptop, fingerprint scanner, card reader, complete training, technical support, and marketing. With nearly a decade of experience, we are confident that our network can help generate new business for your center. 

PH: 800-710-1934 | WEB: www.certifixlivescan.com

 
International Package Shipping

International Package Shipping is the largest consumer-to-consumer package transportation company shipping from the United States to Europe. With over 60 years of experience handling ocean and air shipments, we have earned our reputation as a reliable, cost-effective and trusted, carrier handling shipments to 43 countries and growing. We work directly with over 500 independent retail-shipping outlets nationwide to provide their customers an affordable, deferred time-in-transit, international shipping alternative.

PH: 413-6930-0065 | WEB: www.internationalpackageshipping.com
EMAIL: info@internationalpackageshipping.com

 
intuit / Quickbooks

Intuit is the perfect business companion to support the needs of your small business. Our suite of software products and services enables the effortless integration of every step of your business operations for total financial management.

PH: 858.215.8171 | WEB: www.intuit.com

 
Jackson Marking

JMP provides rubber stamp equipment and services. Use our Brother Stampcreator Pro System to make pre-inked stamps for your customers in just three minutes while turning $9 in materials into a $25 sale. Fast, clean, simple and fun! Great service and support have made us Brother’s #1 Stampcreator distributor in the USA. We also provide custom stamp and engraving services including quick turn-around and a full 50% discount on most items.

PH: 800-782-6722 | WEB: www.rubber-stamp.com | EMAIL: jmp@rubber-stamp.com

 
Kobis.com

Kobis.com is a distributor of personalization equipment and supplies, and an Authorized Reseller for DNP, Roland, and other leading manufacturers. We specialize in Digital Photography solutions, including the New DNP IDW500 Passport and ID system, and DNP SL620A Snaplab+ Photo Kiosk System. If you are ready to upgrade your current equipment, or add these profitable solutions to your store, visit us at the Orlando RSA Expo for a live demo.

PH: 800-781-8002 | WEB: www.kobisonline.com | EMAIL: sales@kobis.com

 
L5

L5 is a full-service mail, parcel and freight management company specializing in providing efficient secure mail, direct mail and parcel shipping services. Our facilities throughout the United States as well as international partnerships provide our clients with exceptional service, while saving significant time and money. L5 is a certified Women Based Enterprise with a recognized commitment to excellence to taking care of our client’s mail and parcels.

PH: 866-910-4004 | WEB: l5us.com

 
LSO / Lone Star Overnight

LSO™ (Lone Star Overnight) is THE LEADING regional PARCEL DELIVERY COMPANY throughout the Southwest. We provide a broad range of Parcel delivery services with our own personalized Texas touch you simply can’t get anywhere else. LSO™ has a network of 60 locations and 3,000 dedicated men and women, and our Austin, TX based customer service team, who are passionate about getting your most important packages delivered on-time, every-time. We deliver next business day Express service by 0830, 1030, and 1500, and 2nd day Express service, and offer 1-3-day delivery ground service.

PH:800-299-8677, ext: 1513 | WEB: www.lso.com | EMAIL: gregharper@lso.com

 
MailZEN

Mailzen is a SphereMail LLC Company founded in January 2011 and based San Francisco, California, Mailzen is a trusted Virtual Mailbox Platform for managing postal mail and parcels - online or from mobile phone or tablet. It allows operators to capture all data visible on letters and parcels automatically. We've helped hundreds of Store Owners and Operators to process more than 160,000 postal mail items at stunning speeds. Mailzen is the easiest way for Store Owners to monetize their Virtual Mailbox Service without the need to add massive extra space, and show case it to audiences of millions.

PH: 888.818.6477 | WEB: mailzen.co/mailzen/home

 
Marsh

RS Package Insurance is underwritten by Marsh, the world’s leading cargo insurance broker and risk adviser. Marsh has over 24,000 employees and provides advice and transactional capabilities to clients in over 100 countries. Through the RS Package Insurance program, Marsh offers full coverage package/cargo insurance to the Retail Shipping industry at highly competitive rates and with a value proposition that revolutionizes the way shipments are covered.

PH: 800-365-8988 | WEB: www.rscentral.org

 
Office Depot (Buying Power)

The world’s largest supplier of brand name office supplies, office furniture, business products and services. Office Depot proudly offers its customers over 14,000 products to choose from. Buying Power has negotiated discounts up to 80% on Office Depot products and services.

WEB: www.buyingpowerusa.com

 
Olson & Ives

We offer complete POS hardware packages which include PC’s, digital scales, touch screens, receipt & thermal label printers, credit card readers and software, bar code scanners, and cash drawers.

PH: 800-205-0650 | WEB: www.olsonives.com | EMAIL: info@olsonives.com

 
Pacific Office Automation

For over 30 years – The leader in Document Imaging and Office Technology. Featuring the most respected names in state-of-the-art technology, Pacific is recognized nationally for our award-winning sales, service and customer support.

PH: 855-530-5790 | EMAIL: kkeating@pacificoffice.com

 
PCS VOiP

PCS VoIP is a communication solutions provider for any business, big or small. PCS VoIP currently supports a wide range of industries, including manufacturing, healthcare, retail, transportation, financial services, and many more. We thrive on exceeding our customers’ expectations with our flexible features and custom solutions. As a nationwide telecommunications provider, PCS VoIP understands that businesses face increasing budgetary constraints. Our passion is helping our customers to reduce operating costs while reaching higher standards of productivity through our products and services.

PH: 844-727-8647 | WEB: www.pcsvoip.com | EMAIL: INFO@PCSUSA.COM

 
PictaMail

PictaMail is a complete White label Digital Mailbox solution that can be utilized with either your existing physical Mailbox customers or new Digital Mailbox customers. PictaMail was developed and priced based on the philosophy that a major chunk of Digital Mailbox revenue should come from rental fees and not ancillary fees. The solution allows you to set your own rental fees and manage/bill the customers using Postal Mate or Shiprite.

PH: 972-964-5306 | WEB: pictamail.com

 
PostScanMail

PostScan Mail offers easy and efficient solutions for individuals and businesses who want to manage their postal mail online. We save you both time and money because we scan your postal mail for you and then alert you to its arrival, you no longer need to constantly monitor your mail deliveries.

PH: 800-624-5866 | WEB: www.postscanmail.com

 
Prosperous Internet Marketing

Prosperous Internet Marketing is a full-service national online marketing agency based out of beautiful Pensacola Florida. As both a Google Partner and a DigitalMarketer Certified Partner, we have the knowledge and resources to help our clients with their online marketing needs. We specialize in Website Development, Search Engine Marketing, Pay Per Click Marketing, Social Media Marketing, Reputation Marketing and Call Tracking services. Our philosophy is simple, deliver verifiable results for the client.

PH: 850-542-9009 | WEB: www.ProsperousIM.com/ship

 
Quilling Card

Unique greeting cards and gifts which have all been handcrafted using the ancient paper art form of quilling. Product collection includes greeting cards, gift enclosure cards, note card box sets, journals, sticky note covers, gift tags, earrings and hair clips. Custom sized shadowbox frames which fit our greeting cards are also available, allowing the cards to be displayed as art and become a treasured keepsake. Our assortment of card designs covers a wide range of holidays, occasions and special interests. Quilling Card is a Certified Fair Trade Federation Member. Don’t just send a card, send art!

PH: 508-405-2888 | WEB: www.QuillingCard.com | EMAIL: Info@QuillingCard.com

 
Refund Retriever

Refund Retriever monitors your FedEx and UPS to ensure you’re not losing money. Our easyto- set-up and use services, monitors your invoices, shipping disputes and any expenses billed to your shipping account... automatically disputing late packages and other billing mistakes. Damaged, missing packages and other reports are included for FREE. Best part? Refund Retriever is strictly 100% performance based. You’re never charged unless we confirm refund credits on your FedEx or UPS accounts.

PH: 800) 441-8085 | WEB: www.refundretriever.com

 
ShipandInsure.com

Shipandinsure.com is a preferred provider of transit coverage, insuring packaged shipments for loss or damage, sent by FedEx, UPS, USPS or FedEx Freight & other carriers, up to $500,000.00 plus, with extremely competitive rates. Claims are paid promptly, giving you peace of mind, with discounts of up to 40% off FedEx shipping rates.

PH: 877-393-5310 | WEB: www.shipandinsure.com

 
SignaPay

At SignaPay, we offer customized payment solutions so your business can quickly and easily begin accepting credit card payments. Our wide variety of payment processing solutions is ideal for businesses of any size, giving you more options to serve your customers.

PH: 888.716.2670 | WEB: www.signapay.com | EMAIL: rsassociates@signapay.com

 
SmashDiscount

Like most business owners, we're always looking at trends and how we can increase revenue in our retail stores - So we created two mobile accessory displays to use in our off campus bookstore - the results were impactful and immediate. Based on that success, we dialed-in our supply chain and product line to offer our displays to other businesses.

PH: 610-873-4010 | WEB: www.Smashdiscount.com | EMAIL: info@smashdiscount.com

 
SupplySide USA

With years of experience working with thousands of parcel shipping centers, Supply Side USA can help you meet your retail goals. Take the guesswork out of retailing by providing fast-selling products, including locks, packing tape, protective products, boxes, decorative shipping and impulse items.

PH: 800-284-7357 | WEB: www.supplysideusa.com | EMAIL: sales@supplysideusa.com

 
Swift

Since 2007, Swift Passport Services has helped over 100,000 individuals gain peace of mind and ease of international travel. With a team of passport experts based in Chicago, and an ethos captured by Swift’s double-entendre slogan, “We’ve been there,” the firm has some of the highest public ratings in the industry. Swift has been offering wholesale partnership packages to independent mail stores since 2009, and currently serves over 200 stores, expediting passports for them in as little as 1 business day. This is a smart and profitable add on service for mail stores looking to expand their service offerings.

PH: 877.917.9438 | WEB: www.swiftpassportservices.com | EMAIL: service@swiftpassport.com

 
TitleMax

TitleMax® is one of the nation’s largest title lending companies. Every day, TitleMax® helps thousands of people get the cash they need with a title loan, title pawn or now in select states, with a personal loan. We offer rates that are very competitive, while providing a superior level of customer service. Since the first stores opening in 1998 in Georgia, TitleMax® has expanded to more than 1,000 locations spanning 16 states. With more than 2,000 team members nationwide, we pride ourselves on providing customers with clarity and confidence. You’ll rest easy knowing that TitleMax® is here to help.

PH: 760-421-2859 | WEB: www.titlemax.com

 
VSoftwareTools

VSoftwareTools, creator of PMTools, is an independent software support for small businesses, since 2008. Training Class at RS Expo Thurs 8/22/19 from 9am to 12 Noon. Come learn how PMTools can make your store run faster and easier. New in PMTools PIMM$, you can charge for package storage AND quotas!  We’ve completed over 10 million package notifications!

PH: 800-778-4078 | WEB: www.vsoftwaretools.com | EMAIL: sales@vsoftwaretools.com

 
WeSpeakPOS

WeSpeakPOS is exactly what we do and who we are. We have been providing POS hardware and services to Mail & Parcel/Business Centers for over 20 years. A division of ReSource Software, WeSpeakPOS is made up of a select group of folks who have an intimate knowledge of your industry and your POS needs. Not only do we provide new store owners with the best hardware package to start their business successfully, we also offer additional POS equipment and services (such as integrated POS card processing and cloud backup solutions) for current businesses looking to upgrade or replace dated items.

PH: 800-818-0492 | WEB: WeSpeakPOS.com | EMAIL: Sales@WeSpeakPOS.com

 

FIND OUT WHY OTHER STORE OWNERS ATTEND

Attending the RS Expo & Trade Show should be part of every owner’s success plan. Take a minute to read some testimonials from your peers. The Expo only comes around every 18 months — can you afford to miss the event and the opportunities Expo provides?

Megan Fischer

Goin' Postal — Defiance, OH

"I just wanted to say that by going to the convention, I've easily made $30,000+ MORE a year! If you want to hear firsthand how attending the RS Expo has changed my business, you're more than welcome to call me at the store anytime (seriously...419-782-5309) and I’d be more than happy to tell you why you must come to Orlando this year! "

Kay Omer

Box it — The Woodlands, TX

"My first Expo was Las Vegas in 2016. Having been in business for 27 years, I walked away with not only alot of great ideas and education, it gave me a new excitement in my business. PostalMate® had a whole bunch of sessions which I always enjoy and lots of great vendors and industry carriers with the latest updates that are so valuable. Expo is such a great value considering all the great stuff we walk away with. There is lots of fun, energy and excitement here and lots of terrific folks."

Ray Norton

Mail-Pak Your Box Store — McAllen, TX

"I've attended virtually every Expo and, without fail, I've always returned to my store with at least one valuable learning experience, new product or new service for my operation. In addition, the opportunity to share experiences with other store owners is priceless. If cost is a concern for potential attendees, I can assure them that I have profited more than the cost of the Expo every time. Go.....you'll never regret it!"

Bruce Bernstein

Parcels Plus — Pompano Beach, FL

"The number one reason I go to the RS Expo is I DON’T KNOW EVERYTHING. I have been in the business for 20 years. I have attended almost every annual and regional conference for the past 15 years. The main reason I keep returning is that each and every conference more than pays for itself. Whether it be learning about new products and services, updates on how better to use the industry specific software or networking with fellow store owners on how they do things, the conferences have always given me an ROI that justifies my continued attendance. It also helps to get away from your business occasionally to give you a better perspective on it."

Charlie Bournis

Office 11211 — Brookyn, NY

"My first Expo was in 2013 in Orlando. I used Orlando as an excuse to go to Disney with my family. I told my wife that i would just go to the trade show on Friday night and then we can go to Disney on the weekend. After 10 years "in the business" I figured I already knew everything... I did not need to go to a show to learn anything. Boy was i wrong! I learned so much just on Friday that i went back on Saturday and let my wife take the kids to Disney. I made so much more money in the preceding months that when the next regional training was available i booked my flight and just went. Do not make my mistake and work for a decade and not know what you are doing. #DontBeStupid"

Bobby Walker

Postalcenter — Milford, MA

"I attend the RS Expo because it’s the best way for me to stay current with the latest industry trends and changes. It is also a great venue to network with the best store owners in the country. Each year I attend, I come back with the best ideas on how to improve our company."

Jim Brown

Total Choice Shipping — Ottumwa, IA

"Why go to Expo? The educational opportunities are important. If you’re going to be a professional in this industry, you need to be educated. The new products and services you’ll find at the trade show are important. Without new ideas your business will grow stagnant. However, the number one reason to attend is the faces you get to put with the names and voices you’ve heard and articles you’ve read. The contacts you make with other store owners and vendors will be invaluable to you. When you get back to your store and think how do I do this? Or better yet, SHOULD I do this? You’ll know who to call to get that advice. So grab your sunscreen and I’ll see you in Orlando!"

Joe Wightman

Greenwich Village Mail Center — New York , NY

"One of the main reasons to attend Expo is networking with other owners. It is fairly common to encounter an owner who has dealt with a problem that you are dealing with or has experience in a new profit center that you are contemplating. The breakout sessions are perfect for networking. The trade show discounts can really help to pay for your investment in attending Expo as well. Plus, you can build a vacation if so inclined!"

Andy Nyhart

Lind-Hart Mini Ship — Hamburg , NY

"One of the top reasons my store has been in business for 35 years is because our customers trust us. They know we stay on top of our game and it’s because of events like the Expo! The networking, education and vendor relationships make us powerful with knowledge and confidence."

Dave Shira

More Than A Mailbox — Folsom, CA

"PURE GOLD! There are three parts to the RS Expo that are all filled with incredible ideas for your business. You do have to be ready to listen and take notes.

The first part is the basic How-To-Do Training sessions that we all need. This is usually scheduled before the Expo itself and covers most of what you need to do and how to do it. The Second is the breakout sessions. This is where you learn to do it better. The third and arguably the most important is the down time between sessions or in the evening. The Mail and Parcel Family is full of folks that want to share the good, the bad, and the ugly. Ideas and stories flow as freely as the drink.

At our first session over 11 years ago Kim and I came away with an idea that we implemented immediately, and it has been growing ever since. This one idea netted nearly $49,000 last year alone. The biggest challenge I walk away with from every Expo is how to prioritize all the great ideas that I came away with in my little note pad."

Paul Beals

Mail Copy Plus — Winter Springs, FL

"If you can get to the RS Expo, you will not regret it. You will learn stuff you didn't know that you didn't know. The networking with fellow store owners, vendors, carriers keeps you informed in this ever changing industry. Don't be out there in your own little world — come, if you can, to Orlando for th RS Expo 2018."

Rajan Dorasami

Box & Ship — Fort Worth, TX

"There is no better place to be inspired than at RS Expo — where hundreds of other store owners are excited to share their successes, failures and innovations in order to improve our industry and your business."

Evan Keller

Super Postal Center— Boca Raton, FL

"They say that Expo’s, conventions and conferences are just for the newbies. I beg to differ. I have been in the industry for nearly 26 years, and continue to attend as many of them as I can. Times they are a changing, and the ONLY way to keep up is to attend the RS Expo. It’s the best investment of time and money you will make all year. Don’t become stale and stagnant. Make an effort to attend the Expo! You can thank me later."

Rita Warren

Beach Mailbox and Gifts — San Diego, CA

“I attended RS Expo only a few months after buying my store. It was by far the best thing I did as a new store owner. I came away with literally pages and pages of notes on how to improve my store and make more money. There were so many ideas, I thought I’d never be able to implement them all. Now, 18 months later, I’ve incorporated most of the ideas and added new services and products that I’d learned about at the RS Expo. The result has been a 35% increase in revenues since I bought my store. Thank you RSA!”

Keynote Presentations

Recorded Live at 2019 RS Expo

  • Event
    Date Recorded
  • RS Expo 2019 Friday General Session
    Featured Speaker Gina Schaefer and the PackageHub™ Business Center Reveal by RS Associates President Brandon Gale
    08/23/19
    Members Only
  • RS Expo 2019 Thursday General Session
    Keynote Speaker Jim Cochrane and the The State-of-the Industry General Session by RS Associates President Brandon Gale
    08/22/19
    Members Only

Available to 2019 RS Expo Attendee only

NOTE: Please note that you must be logged in to view the presentations. You will only have access to presentations from the days you attended the 2019 RS Expo with an All-Access Pass.