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Early Bird Registration Available to RS Premium Members & PackageHub Members Only

 

 

2021 Retail Shippers Expo & Trade Show
October 6th - 10th, 2021 – Dallas, TX

Registration will open soon for the 2021 Retail Shippers Expo & Trade Show, October 6th - 10th, 2021 at the Hyatt Regency Dallas. This event brings together the key carriers, vendors/suppliers and subject-matter experts in the industry.

Open to all 11,000 store owners throughout the country, there is simply no better opportunity to access these resources and improve your business performance. The last RS Expo, in 2019, was COMPLETELY SOLD OUT, so when registration opens plan to register ASAP so you can guarantee your spot at the largest independent AND franchise event in our industry.

 
Hyatt Regency Dallas

300 Reunion Blvd. | Dallas, Texas | 75207 | PH: (214) 651-1234 | WEB: www.HyattRegencyDallas.com

Here's what we have in store for you...

RS Expo Trade Show

The Industry's Largest Trade Show

A key feature of the Retail Shippers Expo is the Trade Show. This is your best chance to get that all-important face time with the carriers, vendors, and suppliers who provide us with the crucial products and services that allow us to build and grow our businesses. In addition to the long-term providers and vendors, exciting NEW products and services will be exhibited and demonstrated (some for the FIRST time). As the industry's largest trade show, the Retail Shippers Expo Trade Show should be on your list of "Can't Miss" events in 2021.


 

General Session

State-of-The-Industry Address

The State-of-the-Industry General Session is the "official" kick-off for the Retail Shippers Expo. A presentation by RS Associates President Brandon Gale will get the RS Expo started as he shares his view of where we are going as an industry. As part of the General Session, a review of the Expo schedule of events will guide you through the what, when, and where of the event to ensure you take full advantage of the content-packed program.


 

Breakout & Lab Sessions

Expert Training By Industry Leaders

Breakouts, breakouts, and more breakouts! Some of the best "nuggets of knowledge" are picked up during the breakout sessions. These informative classes are presented by bona fide industry subject-matter experts and cover a wide range of topics, ranging from store operations to new profit centers. A long list of highly requested sessions run throughout the event. Plan on attending as many as you can. 

 

SpeedRounds

LIKE SPEED DATING...ONLY MORE EDUCATIONAL

You’ve heard of Speed Dating – this is the Retail Shippers version. 30 topics, 30 tables, 30 presenters, and someone with a stopwatch and whistle make for a fun and chaotic way to get A LOT of information in a short period of time. Learn about new products and services from industry leading vendors and hear first-hand from veteran store owners how they have boosted their bottom-line all these years through a specific profit center or service offering. You'll leave the session with a long list of new ideas to try in your own store!


 

Peer Networking

Share Ideas & Swap Your Best Stories

Arguably one of the most valuable aspects of any industry event is the chance to network with other store owners. It's the one time a year you'll get to be in a room with hundreds of other people that do what you do every day. This is a great opportunity to share success stories about your best profit centers, compare your most ridiculous customer tales and pick the brains of industry veterans so you can repeat their successes in your store. You will leave the event with not only new ideas and new friends, but also a renewed energy and enthusiasm for your business.


 

Point-of-sale Training

Learn how to get the most out of your software

Your Point-of-Sale software is the powerplant that helps you run your business efficiently, accurately, and as profitably as possible. Today's systems are some of the most robust and dynamic of any retail POS systems available. As an owner, you need to know how to take full advantage of everything these powerful tools are designed to do. Industry POS providers PostalMate® and ShipRite© will provide user training and system update classes throughout the weekend.

 

 

Schedule of Events

Wednesday | October 6th

Note: An ALL-ACCESS PASS is required to attend Wednesday events (Any All-Access Pass is aceptable.)

8:00a - 5:00p
Zoom U - By FotoZoomer Pre-Event 

Zoom U? Zoom U is the continuation of support that FotoZoomer offers all FotoZoomer owners with education classes held both on-line as well as events around the country. These classes are design to give more hands-on training, production techniques and marketing support to help grow a store owners printing revenue. FotoZoomer is a family and family always makes sure you have everything you need to be successful.

 
8:00a - 4:00p
POSTALMATE® POINT-OF-SALE TRAININGPre-Event

Saddle-up for a day of training and networking with other PostalMate users and “prospectors”. Your software is powerful and robust, but for this journey, you’ll want to pack your saddle-bags with new tricks and tips that will lasso its full potential. Karen, Rhonda, Roger, and Sarah will be in the corral to help you steer down the path to better knowledge, efficiency, and productivity.

 
8:00a - 4:00p
SHIPRITE POINT-OF-SALE TRAININGPre-Event

Details To Follow

 

 
8:30a - 11:30a
RS Academy Certification Training Pre-Event | Additional Fee
  • Packing 101 - Packing Essentials
  • Shipping 101 - Basics Of Small Package Transportation
  • Shipping 102 - International Shipping
  • Operations 101 - Outstanding Customer Service
  • Operations 102 - Commercial Mail Receiving Agent
 
12:00p - 7:00p
BootCamp - Owners & Managers Seminar Pre-Event | Additional Fee

RS Boot Camp was developed by RS Academy for both new store owners and veteran operators and staff. As the seminar title indicates, this intensive program provides a comprehensive overview of what it takes to thrive in the retail shipping and business services industry. New owners will learn all the right steps, but of equal importance, we also show you how to avoid the costly mistakes many owners make. Veteran owners and staff will fine-tune and get their stores ‘back in fighting shape’.

 
1:00p - 4:45p
iPostal1 – Learn & EarnPre-Event

All Postal Store Attendees Welcome
Arrive a few hours early and make the most of your trip to Dallas by meeting with the iPostal1 team, including CEO Jeff Milgram, for part or all of our afternoon session. Whether you are currently an iPostal1 Partner or interested in becoming one, plan to join us.

Leave with new insights on how to save time, better serve customers, and maximize profitability of your iPostal1 business.

  • Learn about the newest iPostal1 App innovations for servicing customers.
  • Get answers to all your questions about using the Utility App and Admin portal.
  • See a demo of tips and tricks that will save you time and money.
  • Get training on managing pickups and strategies for dealing with pickup customers.
  • Share your suggestions for improving current service offerings or ideas for new ones.
If you are not currently an iPostal1 Partner, a member of our team will be available to explain our program and answer all your questions.
 
5:00p - 7:00p
Welcome Reception hosted by iPostal1

Join us and your peers for talk, food and drink. Relax and get in the mood for a great Expo.

 
Thursday | October 7th
7:00a - 6:00p
Registration & Help Desk
 
8:00a - 12:00p
Point-of-Sale Training

Both leading software providers, PostalMate® and ShipRite©, will be providing hands-on training throughout the weekend.

 
9:00a - 12:00p
RS Academy Certification Training Pre-Event | Additional Fee
  • Packing 101 - Packing Essentials
  • Shipping 101 - Basics Of Small Package Transportation
  • Shipping 102 - International Shipping
  • Operations 101 - Outstanding Customer Service
  • Operations 102 - Commercial Mail Receiving Agent
 
9:00a - 12:00p
PMTools User Training Pre-Event 

Learn the secrets of PMTools. Announcing new features available in our Package Inventory Mail Management tool aka PIMMS, which has notified using text and/or email, over 10 million packages to PMB customers. PMTools provides direct shortcuts to valuable Store business information. Learn to prevent financial data errors with our QBI tool to make your daily sales QuickBooks(R) journal entries. Get money using our Carrier Bill Reconcile- We'll show you how. The FotoZoomer tool will also be demonstrated. Have your questions ready for our Q & A segment. PMTools will save you time and help you be more profitable. PMTools will maximize the return on your technology investment.

 
1:00p - 2:30p
GENERAL SESSION: State-of-the-Industry

The State-of-the Industry General Session is the "official" kick off for the Retail Shippers Expo. Beginning with a look at the "State of The Industry" by RS Associates President Brandon Gale to get the Expo started. A review of the RS Expo schedule of events will guide you through the what, when, and where of the event to ensure you take full advantage of the content-packed program.

 
2:45p - 4:45p
Breakout Sessions

Breakouts, breakouts, and more breakouts! Some of the best "nuggets of knowledge" are picked up during the breakout sessions. These informative classes are presented by bona fide industry subject-matter experts and cover a wide range of topics. Plan on attending as many as you can.

 
2:45p - 4:45p
Point-of-Sale Training

Both leading software providers, PostalMate® and ShipRite©, will be providing hands-on training throughout the weekend.

 
5:00p - 6:00p
SpeedRounds

You’ve heard of Speed Dating -- this is the Retail Shippers version. 30 topics, 30 tables, 30 presenters, and someone with a stopwatch and whistle make for a fun and chaotic way to get a LOT of information in a short period of time. You’ll need a shot of espresso before this one...

 
6:30p - 8:30p
Kick-Off Reception Hosted By ShipRite

Start your event off right with hors d'oeuvres and cocktails and special presentation from Mark Ford, President of ShipRite©

 
Friday | October 8th
7:00a - 6:00p
Registration & Help Desk
 
8:00a - 9:00a
UPS Welcome Breakfast & ASO Top Shipper Awards

Get a great start on a very busy day with a hearty breakfast and informative industry presentation by UPS as well as the Authorized Shipping Outlet Top Shipper Awards.

 
9:15a - 12:15p
Breakout Sessions

Breakouts, breakouts, and more breakouts! Some of the best "nuggets of knowledge" are picked up during the breakout sessions. These informative classes are presented by bona fide industry subject-matter experts and cover a wide range of topics. Plan on attending as many as you can.

9:15a - 12:15p
Point-of-Sale Training

Both leading software providers, PostalMate® and ShipRite©, will be providing hands-on training throughout the weekend.

 
12:30p - 3:00p
Lunch & Featured Speaker

After a busy morning of back-to-back breakouts, re-charge with a healthy lunch and gain some industry insite from our Featured Speaker (Speaker TBA)

 
3:15p - 4:15p
Breakout Sessions

Breakouts, breakouts, and more breakouts! Some of the best "nuggets of knowledge" are picked up during the breakout sessions. These informative classes are presented by bona fide industry subject-matter experts and cover a wide range of topics. Plan on attending as many as you can.

 
3:15p - 4:15p
Point-of-Sale Training

Both leading software providers, PostalMate® and ShipRite©, will be providing hands-on training throughout the weekend.

 
4:30p - 5:30p
SpeedRounds

You’ve heard of Speed Dating -- this is the Retail Shippers version. 30 topics, 30 tables, 30 presenters, and someone with a stopwatch and whistle make for a fun and chaotic way to get a LOT of information in a short period of time. You’ll need a shot of espresso before this one...

 
6:00p - 7:15p
PostalMate Reception

Enjoy drinks and hors d'oeuvres before the Trade Show opens.

 
7:00p - 8:30p
RS Expo Trade Show Kick-Off

All-Access Pass holders get a first look at this year’s Trade Show. Spend some quality face time with the carriers and other exhibitors.

 
Saturday | October 9th
7:00a - 6:00p
Registration & Help Desk
 
8:00a - 9:00a
Breakfast

Get a great start on a very busy day with a hearty breakfast and sponsor presentation (Sponsor TBD).

 
9:15a - 11:15a
Point-of-Sale Training

Both leading software providers, PostalMate® and ShipRite©, will be providing hands-on training throughout the weekend.

 
9:15a - 11:15a
Breakout Sessions

Breakouts, breakouts, and more breakouts! Some of the best "nuggets of knowledge" are picked up during the breakout sessions. These informative classes are presented by bona fide industry subject-matter experts and cover a wide range of topics. Plan on attending as many as you can.

 
11:30a - 4:30p
RS Expo Trade Show

Package carriers, POS systems, new products, new services, and new technology--the latest and greatest will be on display for you to see first-hand. Of equal importance is that critical face time with the representatives from over 50 companies committed to helping you succeed.

 
4:45p - 5:45p
PackageHub Panel Discussion

This is your opportunity to get your questions answered and hear directly from the PackageHub experts.

 
7:00p - 9:00p
FedEx Dinner & Entertainment

Join us for an evening of food, fun and entertainment.

 
Sunday | October 10th
7:00a - 11:30a
Registration & Help Desk
 
8:30a - 9:30a
RSA Closing Breakfast

Get a great start on a very busy day with a hearty breakfast.

 
9:30a - 12:00p
Town Hall Meeting & Open-Mic

This is your chance to hear about what’s happening in the industry and to ask questions that have been on your mind.

 

Note: All times and events are subject to change.

Early Bird Registration Available to RS Premium Members & PackageHub Members Only

The most successful store operators in the industry understand that Retail Shipping is not a simple business. There are literally tens of thousands of rules, regulations, best business practices and details that you must know before you can represent yourself as a real expert. Quality training and education for you and your staff is an absolute necessity.


PC Synergy is the leading supplier of automation to the retail shipping industry. PC Synergy offers more features to assist at every level of the retail shipping business. PostalMate® is a comprehensive yet easy to use solution, providing automation for shipping DHL, FedEx, UPS and USPS. Included with PostalMate® is a complete point-of-sale, accounts receivable and mailbox management system.

ShipRite™ began selling its software in 1997. At that time, and for the following 4 years, ShipRite’s™ Global Connect, proudly held the title of the ONLY Windows software with shipping and POS for mail & parcel Centers. ShipRite’s™ customers included independents as well as other franchises such as the Mailboxes, Etc and Airborne (now DHL.)

 
 

RS Academy Schedule

Wednesday | October 6th — 11:00a to 6:00p
RS Bootcamp – Owners & Managers Seminar

RS Boot Camp was developed by RS Academy for both new store owners and veteran operators and staff. As the seminar title indicates, this intensive program provides a comprehensive overview of what it takes to thrive in the retail shipping and business services industry. New owners will learn all the right steps, but of equal importance, we also show you how to avoid the costly mistakes many owners make. Veteran owners and staff will fine-tune and get their stores ‘back in fighting shape’.

This seminar is presented by Brandon Gale, RS Associates President and 30-year industry veteran and multi-store owner along with industry suppliers, carriers and service providers.

PackageHub Member: $375

Premium Member: $390

Basic Member: $435

($100 discount for any additional students from the same store)

 
Thursday | October 7th — 9:ooa to 12:00p
 
Shipping 101 – Basics of Small Package Transportation

Designed for new store owners and staff, this course covers the basics and the essential rules, requirements, science, and best practices for small package shipping in the United States. Subjects covered: specific carrier (DHL, FedEx, UPS, USPS) rules and terms of carriage, shipment size and weight limitations, insurance and shipment value protection, packaging requirements, package processing, pricing, shipping product options, service guarantees, automation options, and carrier account setup.

NOTE: This class meets the PBC Requirement for DOMESTIC SHIPPING training.

PackageHub Member: $60

Premium Member: $90

Basic Member: $110


 
Shipping 102 - International Shipping

International shipping is a substantial profit center for retail shipping centers, but remembering every detail, procedure, and regulation can be a challenge. Rules and services can change every day - and knowing how to adjust to those changes can mean the difference between great profits and great losses!

NOTE: This class meets the PBC Requirement for INTERNATIONAL SHIPPING training.

PackageHub Member: $60

Premium Member: $90

Basic Member: $110


 
Packing 101 - Packing Essentials

Find a box in the nearest dumpster, throw your stuff in, slap some duct tape on, mark it "Fragile", then ship it. Simple, right? Wrong. Many Retail Shipping Store operators make a grave mistake in thinking that packaging is simple. But in order to properly prepare your packages to survive the rigors of the transportation network, you must follow very specific carrier rules and the physics of packaging dynamics. This class covers both the science and rules; containers, packaging/cushioning materials and how to use the "right" one for the job, packaging techniques, sealing, carrier rules, and tricks of the trade that will make you a true packaging expert.

NOTE: This class meets the PBC Requirement for PROFESSIONAL PACKING training.

 

PackageHub Member: $60

Premium Member: $90

Basic Member: $110


 
Operations 101 –Oustanding Customer Service

This course is designed to help develop industry-specific, superior customer service skills. Learn about positive language, relationship building, and why customer service is more than just a smile. This course examines various scenarios, such as dealing with difficult customers and eliciting customer feedback. The learning outcome of this class is critical to the success of your business.

NOTE: This class meets the PBC Requirement for CUSTOMER SERVICE training.

PackageHub Member: $60

Premium Member: $90

Basic Member: $110


 
Operations 102 - Commercial Mail Receiveing Agent

If postal services are a part of your product mix, the United States Postal Service plays a vital role in your day-to-day operation. As a regulator, the USPS requires compliance with the rules and regulations imposed on private mailbox rental services through the Commercial Mail Receiving Agent (CMRA) program. And as a business partner, the USPS Approved Shipper Program provides marketing tools and operational support for reselling USPS products and services in your center. This three-hour operations course covers all the basics – and all the bases.

NOTE: This class meets the PBC Requirement for MAILBOX MANAGEMENT training.

PackageHub Member: $60

Premium Member: $90

Basic Member: $110

 
2021 RS Expo
Featured Speakers

When we look for featured speakers for the RS Expo, we think consider several factors, such as: the current needs of the modern retail shipper, the state of the industry, and what the future, near and far, will bring.

This year, we are honored to have Casey Adams, President of VisibleSCM, Tony Wright, CEO of WrightIMC, and Brandon Gale, President of Retail Shipping Associates & PackageHub as our Featured Speakers to share with us their views on business opportunities and marketing strategies.

For owners and operators looking to improve their businesses, listening to the Expo speakers is a necessity. Unique and inspiring industry insight from niche experts is just a small part of what our featured speakers have to offer at the 2021 RS Expo.

 

Here's who we have in store for you...

Casey Adams

PresidentVisible Supply Chain Management

Most recently recognized as the recipient awarded with a place on the Supply & Demand Chain Executive 2021 Pros to Know list for his leadership capabilities during a time of unprecedented growth in the transportation and logistics industry, Casey Adams will be speaking on: Revenue Opportunities in the New Package Economy.

(VisibleSCM is the parent company of PostalMate®.)


 

Tony Wright

CEOWrightIMC

With extensive experience in crisis communication, brand reputation strategies, online media strategies, public relations, and other interactive marketing projects, Tony Wright has been recognized for awards locally and nationally, including the Excellence in Interactive Marketing Award, the Katie Awards, Webawards, and the PRweek awards. Tony will be speaking on: Digital Marketing – Creating Results Nationally & Locally.


 

Brandon Gale

PresidentRS Associates & PackageHub®

Entering the transportation and logistics industry in 1984 as a retail shipping store owner/operator, Brandon Gale grew his single store operation into a 38-store chain of licensed and corporate centers. After serving as president of Associated Mail & Parcel Centers [2003-2007], he co-founded Retail Shipping Associates, the industry’s largest retail shipping trade organization. In 2020, he officially established PackageHub Business Centers, a nontraditional franchise for retail shipping centers. With his diverse range of industry experience and knowledge, Brandon will be speaking on: State of the Industry.

Breakout Sessions

 

Coming Soon…

 

We're busy planning the breakouts for RS Expo 2021. If you have a suggestion for a breakout or would like to present a breakout, please go to the RS Expo Breakout Suggestions page linked below.

 

 
 
 
 
 
 
Thursday | August 22nd
2:45p- 3:45p
Your Next Employee—Finding, Hiring, and Training a Rock Star!

Presenter: Sarah Rohde, PC Synergy

Everyone wants a rock star employee. The world has changed. Don’t get left behind using old-fashioned hiring and training methods. In this interactive class, you will learn how to write more effective recruiting ads, what questions to ask to make interviewing more efficient, and how to train your employees to meet your ultimate goal—RETAINING the elusive highly motivated and engaged team member!

DHL International Shipping—Increase Your Volume and Get Amazing Rates

Presenter: Riley Grady, Retail Manger, DHL

Join DHL for an interactive workshop on how to increase your international shipping volume. Explore the fastest growing lanes, effective ways to reach customers who ship internationally, and how to ensure a world class-customer experience. Participants will have the chance to win DHL gear and other prizes.

RS Package Insurance—Better Rates, Better Coverage

Presenter: Mike Wilson, VP, Marsh & McLennan Agency

This presentation will provide you with a clear understanding of the RS Package insurance program--from booking a shipment to filing a claim to understanding what goods are covered and which are not.

Beyond Document Printing—Your New Path to Print

Presenter: Eric Steadham, Owner, FotoZoomer

Real profits from printing made EASY! Discover the world of print beyond basic document printing. Why leave your customers searching for printing solutions when you could be their one-stop-shop? Learn about the options for on-demand and outsourced printing that don’t require you to be a graphic designer or printing expert.

What’s New at iPostal1—Leading the Evolution of the Digital Mailbox Industry

Presenter: Barry Gesserman, Chief Marketing Officer, iPostal1

Attention prospective and current digital mailbox operators! Learn about the latest innovations from iPostal1 that will help you save time and make more money. New programs include PackageSafe secure package delivery plans for online shoppers, and scan plans with ScanFast technology for superfast mail content scanning. 


3:45p - 4:45p
Customer Service—It’s More than Please and Thank You!

Presenters:  Henry Heller, PC Synergy and Cheryl Vonderburg, VSoftwareTools

This interactive and lively class will demonstrate effective and powerful communication techniques that will translate into customers spending more money at your store. Learn the pitfalls of both verbal and non-verbal communication when presenting your brand. The way you interact with your customers sets the tone for long term, high yield customer retention.

A Few Simple Pics—Your Profit Opportunity as a TitleMax Authorized Appraiser

Presenter: Brittany Lewis, Area Account Manager, TitleMax

We are looking for RSA members store owners who want to increase foot traffic by adding a new revenue stream to their business. TitleMax is one of the nation’s largest title lending companies. Every day we help thousands of consumers get the cash they need with a car-title-secured loan. Learn about what it means to be a TitleMax Authorized Appraiser and how you can earn $70 - $90 for each qualified applicant just by taking a few pictures and sending in the car title to secure the loan.

How Do You Compare? Benchmark Your Store and Boost Marketing Efforts!

Presenter:  Brian Gibbs, President, Refund Retriever, LLC

Ever wonder how other stores are doing? How much are they shipping and what other profit centers do they offer? Let us tell you. We have data to help benchmark your store and ways to help improve your current marketing efforts.

What Do Parcel Shippers Love and Hate?—Customer Expectations in the Age of Amazon

Presenter: Richard Metzler, President and Chief Executive Officer, LSO

Based on interactions with thousands of small, medium and large shippers, find out what is most important to parcel shippers. You will find that it is much, much more than just rates, on-time service, and convenience.

RS Store Websites—How to Customize and Keep Your Content Fresh

Presenter: Rutledge Scarborough, VP & IT Director, RSA

If you have an RS Store Website and want to learn how to customize and manage it to its full capabilities, this is for you. In this session we'll cover creating custom pages, adding pics and videos, content editing, social media integration, and more.


Friday | August 23rd
9:15a - 10:15a
Small Store, BIG Ship—Intro to Freighting and Crating

Presenters:  Andy Nyhart, Lind-Hart Mini-Ship, NY and Kay Omer, Box It, TX

How to ship BIG stuff from a small store. This exciting and education-filled session will inspire you to handle the “big ship”—freight! From simple tools and strategies to initial contact, pricing, quoting, and shipping it out, this breakout will cover it all. Don’t let the size your store or lack of experience keep you from offering this lucrative service that can earn the same profits in a day as you can earn in a week!

Essential Checklists—Running a Tight Ship Doesn't Happen by Accident

Presenter: Rajan Dorasami, Box & Ship, TX

As your business grows, adding staff is inevitable. But how do you make sure they are doing what they are supposed to be doing—especially if you are not on the front lines because you’re working behind the scenes to grow your business? This session will focus on getting the most out of your staff and minimizing blunders that are part and parcel to bringing on new team members.

Your Next Employee—Finding, Hiring, and Training a Rock Star!

Presenter: Sarah Rohde, PC Synergy

Everyone wants a rock star employee. The world has changed. Don’t get left behind using old-fashioned hiring and training methods. In this interactive class, you will learn how to write more effective recruiting ads, what questions to ask to make interviewing more efficient, and how to train your employees to meet your ultimate goal—RETAINING the elusive highly motivated and engaged team member!

Going Once...Going Twice...Shipped!—Pack and Ship for Local Auction Houses

Presenter: Len Werner, Westside Mail Center, AZ

Auction houses that used to just sell locally now put all their items online. Learn how to seek out local auction houses that would love to have your help with professional packing and shipping items they sell—to the next state, across the country, or around the world.

Print 4 Pay—How to Offer Full-Service Printing for Your Customers

Presenter: John Koplos, Postal Dispatch Business Center

Print-for-pay and document services are growing segments of the retail shipping store model. Learn from a store owner who has been fine-tuning his printing services for years and can guide you through the maze of varying equipment—lease vs. buy, digital, color, wide format, binding, laminating, and how to use the equipment and product lines to your best advantage.

Beyond Document Printing—Your New Path to Print

Presenter: Eric Steadham, Owner, FotoZoomer

Real profits from printing made EASY! Discover the world of print beyond basic document printing. Why leave your customers searching for printing solutions when you could be their one-stop-shop? Learn about the options for on-demand and outsourced printing that don’t require you to be a graphic designer or printing expert.

What’s New at iPostal1—Leading the Evolution of the Digital Mailbox Industry

Presenter: Barry Gesserman, Chief Marketing Officer, iPostal1

Attention prospective and current digital mailbox operators! Learn about the latest innovations from iPostal1 that will help you save time and make more money. New programs include PackageSafe secure package delivery plans for online shoppers, and scan plans with ScanFast technology for superfast mail content scanning.

Do You Know Your Numbers? KPIs and What to Do With Them

Presenter: Ray Norton, Mail-Pak—Your Box Store

Knowing which numbers are important and how to use them properly can mean the success or failure of your business. Key Performance Indicators (KPIs) are numbers every store owner should know. This session will help you identify the numbers that are really important for your business and how to use them to ensure your success.


10:15a - 11:15a
Small Store, BIG Ship—Intro to Freighting and Crating

Presenters: Andy Nyhart. Lind-Hart Mini-Ship, NY and Kay Omer, Box It, TX

How to ship BIG stuff from a small store. This exciting and education-filled session will inspire you to handle the “big ship”—freight! From simple tools and strategies to initial contact, pricing, quoting, and shipping it out, this breakout will cover it all. Don’t let the size your store or lack of experience keep you from offering this lucrative service that can earn the same profits in a day as you can earn in a week!

Grow Your FedEx International Shipping—Best Practices and Marketing to Local Customers

Presenters: Ty Deal & Stephen Jones, Marketing Specialist Advisors, FedEx

Learn about FedEx international shipping services that are available to FedEx Authorized Ship Centers. In this session FedEx representatives will help you navigate the complexities of international shipping and provide you with important resources and best practices. As a bonus, we will provide valuable insight and tips on how to find and market to international shipping customers in your area.

Packaging Myths—Do You Practice Safe Packing?

Presenter: Rutledge Scarborough, VP & IT Director, RSA

Do you use peanuts as cushioning material? Do "Fragile" and "This End Up" labels keep shipments safe? If a TV is in the original factory packaging, does it need to be re-packed? Can you ship a can of paint in a box? If you're not sure about the correct answers, you need to attend. We'll cover all the myths about packaging for the small parcel environment and how to make sure you pack for insurability every time.

How Would You Handle It?—Dealing with Challenging Customers and Employees

Presenter: Charlie Bournis, Office 11211, NY

We all have "those" customers and employees. Whether it’s the customer who acts like they’re the center of the universe, or the employee who says they’re working as hard as they can, but you catch them slacking. How do you deal with them? Learn from some of our industries’ best store owners and maybe have some fun, too.

Top Retail Picks for Profits—Fun and Popular Retail Items at Co-Op Prices!

Presenter: Loretta Bradshaw, Owner, Authorized Retail

Authorized Retail is the new buying co-op for pack-and-ship retailers. We source premium products and services for your stores from first-class vendors in the categories of toys, impulse & novelty items, mobile accessories, gifts, trial and travel, culture, convenience, and nationwide merchant gift cards. We’re showcasing lots of products and services on the RS EXPO trade show floor. In this breakout session, we will show you how to increase both your gross sales and your net profits by merchandising and selling these great products.

70% of Businesses are Underinsured—Are You Covered?

Presenter: Rob Lowry, Senior Vice President, Marsh & McLennan Agency

Learn about how to properly protect your business by purchasing insurance coverage from RSA’s newest Premium Supplier: Chubb Insurance. Chubb Small Commercial Insurance has built an industry-leading business insurance offering for RSA Members with special pricing and unique coverages available to members only.

Virtual/Digital Mailboxes—The ABC’s

Presenter: Bruce Bernstein, Parcels Plus, FL

What are virtual/digital mailboxes? Why do you want to offer this service? How can you set them up? How do you select a provider? We will discuss provider selection, plus the basics of setup, implementation, and operation.  

What Sells—Maximizing the Value of Your Retail Space

Presenter:  Dave Celec, The Postal Route, SC

What are the essential products that every store should have? What is the best way to try out new retail products and find ones that earn you profit? Learn from the master of merchandising and featured speaker from Expo 2018 how he grew his business by focusing on unique, high-end, and locally-sourced gift items that contribute to his bottom line.


11:15a - 12:15p
Print 4 Pay—How to Offer Full-Service Printing for Your Customers

Presenter: John Koplos, Postal Dispatch Business Center, MN

Print-for-pay and document services are growing segments of the retail shipping store model. Learn from a store owner who has been fine-tuning his printing services for years and can guide you through the maze of varying equipment—lease vs. buy, digital, color, wide format, binding, laminating, and how to use the equipment and product lines to your best advantage.

When Things Go Wrong—Covering Your Ass-ets

Presenters: Joe Wightman, Greenwich Village Mail Center, and H.W. Kueckelhan, Postal Options, TX

Imagine your store located at “ground zero” on 9/11. Or, your landlord doubles your rent, a carrier cancels your account without notice, a scammer uses your bank account to create their own checks, your store manager falls ill or gets into an accident, or your store catches fire and burns to the ground. Hear “war stories” from “survivors” and stress-management techniques that will awe and inspire you.

RS Package Insurance—Better Rates, Better Coverage

Presenter: Mike Wilson, VP, Marsh & McLennan Agency

This presentation will provide you with a clear understanding of the RS Package insurance program—from booking a shipment, to filing a claim, to understanding what goods are covered and which are not.

RS Freight—Easy Quotes Available to All Members

Presenter: LaTonya Anderson, Manager, AES Logistics

Selling freight can be confusing, but it doesn't need to be. RS Freight has made the process fully automated while providing access to deep discounts with over 100 carriers—all from your desktop. Big stuff means big money—find out how to get your piece of this huge pie.

Customer Service—It’s More than Please and Thank You!

Presenters:  Henry Heller, PC Synergy and Cheryl Vonderburg, VSoftwareTools

This interactive and lively class will demonstrate effective and powerful communication techniques that will translate into customers spending more money at your store. Learn the pitfalls of both verbal and non-verbal communication when presenting your brand. The way you interact with your customers sets the tone for long term, high yield customer retention.

How Do You Compare? Benchmark Your Store and Boost Marketing Efforts!

Presenter:  Brian Gibbs, President, Refund Retriever, LLC

Ever wonder how other stores are doing? How much are they shipping and what other profit centers do they offer? Let us tell you. We have data to help benchmark your store and ways to help improve your current marketing efforts.

What Do Parcel Shippers Love and Hate?—Customer Expectations in the Age of Amazon

Presenter: Richard Metzler, President and Chief Executive Officer, LSO

Based on interactions with thousands of small, medium, and large shippers, find out what is most important to parcel shippers. You will find that it is much, much more than just rates, on-time service, and convenience.

What Sells—Maximizing the Value of Your Retail Space

Presenter:  Dave Celec, The Postal Route, SC

What are the essential products that every store should have? What is the best way to try out new retail products and find ones that earn you profit? Learn from the master of merchandising and featured speaker from Expo 2018 how he grew his business by focusing on unique, high-end, and locally-sourced gift items that contribute to his bottom line.


Friday | August 23rd
3:15p - 4:15p
Grow Your FedEx International Shipping—Best Practices and Marketing to Local Customers

Presenters: Ty Deal & Stephen Jones, Marketing Specialist Advisors, FedEx

Learn about FedEx international shipping services that are available to FedEx Authorized Ship Centers. In this session FedEx representatives will help you navigate the complexities of international shipping and provide you with important resources and best practices. As a bonus, we will provide valuable insight and tips on how to find and market to international shipping customers in your area.

Passports to Profit—Getting Started with Expedited Passport Services

Presenter: Laurie Lee, Co-Founder and CEO, Swift Passport Services

Do you have customers who show up in a panic because an international trip is around the corner and their passport is expired? Would you like to get them their passport in under a week? Learn about our unique passport expediting service and how you can profit not just from taking photos, but also from two-way shipping and rush service fees that can earn stores like yours $10-25K per year.

Managing Your Finances in the Cloud—How QuickBooks Online Makes Accounting Easier than Ever

Presenter: John Meaney, Key Account Territory Manager, Intuit QuickBooks

Did you ever wonder what the advantages are to migrating your bookkeeping from your desktop computer to online? QuickBooks Desktop has been the standard for small businesses for decades. So why move to the cloud? Learn why businesses like yours are migrating to QuickBooks Online to gain enhanced ease of use, advanced features, and secure access to their numbers from virtually anywhere!

A Few Simple Pics—Your Profit Opportunity as a TitleMax Authorized Appraiser

Presenter: Fabiola Toscano, Director of National Sales, TitleMax

We are looking for RSA members store owners who want to increase foot traffic by adding a new revenue stream to their business. TitleMax is one of the nation’s largest title lending companies. Every day we help thousands of consumers get the cash they need with a car-title-secured loan. Learn about what it means to be a TitleMax Authorized Appraiser and how you can earn $70 - $90 for each qualified applicant just by taking a few pictures and sending in the car title to secure the loan.

VoIP Phone Technology—Better Service, Less Cost, and Resale Opportunities!

Presenter: Tamer Christo, CEO, PCS VoIP

In today’s economy, reducing costs while enhancing service is the key to profits. Updating your phone system to the latest technology—Voice Over IP (VoIP) can help you serve your customers better, lower your monthly communications bill, and add a new revenue stream by reselling PCS VoIP services to neighboring businesses.

Going Once...Going Twice...Shipped! Pack and Ship for Local Auction Houses

Presenter: Len Werner, Westside Mail Center

Auction houses that used to just sell locally now put all their items online. Learn how to seek out local auction houses who would love to have your help with professional packing and shipping items they sell—to the next state, across the country, or around the world.

RS Store Websites—How to Customize and Keep Your Content Fresh

Presenter: Rutledge Scarborough, VP & IT Director, RSA

If you have an RS Store Website and want to learn how to customize and manage it to its full capabilities, this is for you. In this session we'll cover creating custom pages, adding pics and videos, content editing, social media integration, and more.

Good Ideas for the Taking—Resources to Improve Your Bottom Line

Presenters: Dave and Kimberly Shira, More Than A Mailbox, CA

MBC GIFTS (Good Ideas For the Taking). Veteran store owners share a wealth of resources that everyone can use—from free apps to improve store efficiency, to low cost methods to offer personalized gifts, to fun ways to incentivize customers and make them look forward to visiting your store. Be prepared to share!


Saturday | August 24th
9:15a - 10:15a
Passports to Profit—Getting Started with Expedited Passport Services

Presenter: Laurie Lee, Co-Founder and CEO, Swift Passport Services

Do you have customers who show up in a panic because an international trip is around the corner and their passport is expired? Would you like to get them their passport in under a week? Learn about our unique passport expediting service and how you can profit not just from taking photos, but also from two-way shipping and rush service fees that can earn stores like yours $10-25K per year.

VoIP Phone Technology—Better Service, Less Cost, and Resale Opportunities!

Presenter: Tamer Christo, CEO, PCS VoIP

In today’s economy, reducing costs while enhancing service and is the key to profits. Updating your phone system to the latest technology—Voice Over IP (VoIP) can help you serve your customers better, lower your monthly communications bill, and add a new revenue stream by reselling PCS VoIP services to neighboring businesses.

DHL International Shipping—Increase Your Volume and Get Amazing Rates

Presenter: Riley Grady, Retail Manger, DHL

Join DHL for an interactive workshop on how to increase your international shipping volume. Explore the fastest growing lanes, effective ways to reach customers who ship internationally, and how to ensure a world class-customer experience. Participants will have the chance to win DHL gear and other prizes.

Managing your Finances in the Cloud—How QuickBooks Online Makes Accounting Easier Than Ever

Presenter: John Meaney, Key Account Territory Manager, Intuit QuickBooks

Did you ever wonder what the advantages are to migrating your bookkeeping from your desktop computer to online? QuickBooks Desktop has been the standard for small businesses for decades. So why move to the cloud? Learn why businesses like yours are migrating to QuickBooks Online to gain enhanced ease of use, advanced features, and secure access to their numbers from virtually anywhere!

Top Retail Picks for Profits—Fun and Popular Retail Items at Co-Op Prices!

Presenter: Loretta Bradshaw, Owner, Authorized Retail

Authorized Retail is the new buying co-op for pack-and-ship retailers. We source premium products and services for your stores from first-class vendors in the categories of toys, impulse & novelty items, mobile accessories, gifts, trial and travel, culture, convenience, and nationwide merchant gift cards. We’re showcasing lots of products and services on the RS EXPO trade show floor. In this breakout session, we will show you how to increase both your gross sales and your net profits by merchandising and selling these great products.

Do You Know Your Numbers? KPIs and What to Do With Them

Presenter: Ray Norton, Mail-Pak—Your Box Store

Knowing which numbers are important and how to use them properly can mean the success or failure of your business. Key Performance Indicators (KPIs) are numbers every store owner should know. This session will help you identify the numbers that are really important for your business and how to use them to ensure your success.

Packaging Myths—Do You Practice Safe Packing?

Presenter: Rutledge Scarborough, VP & IT Director, RSA

Do you use peanuts as cushioning material? Do "Fragile" and "This End Up" labels keep shipments safe? If a TV is in the original factory packaging, does it need to be re-packed? Can you ship a can of paint in a box? If you're not sure about the correct answers, you need to attend. We'll cover all the myths about packaging for the small parcel environment and how to make sure you pack for insurability every time.

Online Marketing Fundamentals—Tailored for Retail Shippers

Presenter: Eddie Hill, Owner/Founder, Prosperous Internet Marketing

This class will give you step by step instructions on what to do online for your business. We will go in depth on your online reputation, Search Engine Optimization (SEO), social media and touch on emerging trends like social bots, retargeting, and geo-fencing.

10:15a - 11:15a
Good Ideas for the Taking—Resources to Improve Your Bottom Line

Presenters: Dave and Kimberly Shira, More Than A Mailbox, CA

MBC GIFTS (Good Ideas For the Taking). Veteran store owners share a wealth of resources that everyone can use—from free apps to improve store efficiency, to low cost methods to offer personalized gifts, to fun ways to incentivize customers and make them look forward to visiting your store. Be prepared to share!

RS Freight—Easy Quotes Available to All Members

Presenter: LaTonya Anderson, Manager, AES Logistics

Selling freight can be confusing, but it doesn't need to be. RS Freight has made the process fully automated while providing access to deep discounts with over 100 carriers—all from your desktop. Big stuff means big money—find out how to get your piece of this huge pie.

Essential Checklists—Running a Tight Ship Doesn't Happen by Accident

Presenter: Rajan Dorasami, Box & Ship, TX

As your business grows, adding staff is inevitable. But how do you make sure they are doing what they are supposed to be doing—especially if you are not on the front lines because you’re working behind the scenes to grow your business? This session will focus on getting the most out of your staff and minimizing blunders that are part and parcel to bringing on new team members.

How Would You Handle It?—Dealing with Challenging Customers and Employees

Presenter: Charlie Bournis, Office 11211, NY

We all have "those" customers and employees. Whether it’s the customer who acts like they’re the center of the universe, or the employee who says they’re working as hard as they can, but you catch them slacking. How do you deal with them? Learn from some of our industries’ best store owners and maybe have some fun, too.

When Things Go Wrong—Covering Your Ass-ets

Presenters: Joe Wightman, Greenwich Village Mail Center, NY

Imagine your store located at “ground zero” on 9/11. Or, your landlord doubles your rent, a carrier cancels your account without notice, a scammer uses your bank account to create their own checks, your store manager falls ill or gets into an accident, or your store catches fire and burns to the ground. Hear “war stories” from “survivors” and stress-management techniques that will awe and inspire you.

70% of Businesses are Underinsured—Are You Covered?

Presenter: Rob Lowry, Senior Vice President, Marsh & McLennan Agency

Learn about how to properly protect your business by purchasing insurance coverage from RSA’s newest Premium Supplier: Chubb Insurance. Chubb Small Commercial Insurance has built an industry-leading business insurance offering for RSA Members with special pricing and unique coverages available to members only.

Virtual/Digital Mailboxes—The ABC’s

Presenter: Bruce Bernstein, Parcels Plus, FL

What are virtual/digital mailboxes? Why do you want to offer this service? How can you set them up? How do you select a provider? We will discuss provider selection, plus the basics of setup, implementation, and operation.  

Online Marketing Fundamentals—Tailored for Retail Shippers

Presenter: Eddie Hill, Owner/Founder, Prosperous Internet Marketing

This class will give you step by step instructions on what to do online for your business. We will go in depth on your online reputation, Search Engine Optimization (SEO), social media, and touch on emerging trends like social bots, retargeting, and geo-fencing.

 
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RS Expo Platinum Sponsors

FedEx

We are FedEx, with more than 280,000 people from different places and different backgrounds to rally around a common mission. FedEx is committed to providing outstanding customer experience, to being a great place to work, a thoughtful steward of the environment and a caring citizen in the communities where we live and work. While our early days are legendary, today’s FedEx has grown into a $39-billion network of companies, offering transportation and customer solutions. And we still back our services with the “absolutely, positively” spirit you expect from the trusted FedEx name.

WEB: www.rscentral.org/FedEx

 
UPS

Founded in 1907 as a messenger company in the United States, UPS has grown into a $49.7 billion corporation by clearly focusing on the goal of enabling commerce around the globe.

Today UPS is a global company with one of the most recognized and admired brands in the world. We have become the world’s largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

WEB: www.rscentral.org/UPS

 
PC Synergy (PostalMate®)

PC Synergy is the leading supplier of automation to the retail shipping industry. PC Synergy offers more features to assist at every level of the retail shipping business. PostalMate® is a comprehensive yet easy to use solution, providing automation for shipping DHL, FedEx, UPS and USPS. Included with PostalMate® is a complete point-of-sale, accounts receivable and mailbox management system.

PH:800-485-6901 | WEB: www.pcsynergy.com | EMAIL: sales@pcsynergy.com

 
ShipRite

ShipRite™ began selling its software in 1997. At that time, and for the following 4 years, ShipRite’s™ Global Connect, proudly held the title of the ONLY Windows software with shipping and POS for mail & parcel Centers. ShipRite’s™ customers included independents as well as other franchises such as the Mail Boxes, Etc and Airborne (now DHL.)

PH:315-733-6191 | WEB: www.shipritesoftware.com | EMAIL: info@shipritesoftware.com

 

RS Expo Gold Sponsors

FotoZoomer

FotoZoomer systems print professional-quality indoor and outdoor banners, poster-size calendars, canvas portraits, signage, photo enlargements, magnet backed prints, and more.

PH:702-485-4421 | WEB: www.fotozoomer.com | EMAIL: sales@fotozoomer.com

 
iPostal1

Now your customers can manage their postal mail & packages online, 24/7 from anywhere, with Digital Mailbox service from iPostal1. Tap into a huge new market for your store’s services. Add more mailbox rentals. Grow your revenues. Create more loyal customers. Expand your geographic reach. Defend against competition.

PH:845-579-5772 | WEB: www.uszoom.com | EMAIL: sales@ipostal1.com

 
You Crate

 

You Crate is committed to providing superior service, protection, and handling of your valued assets, on your timeline. With You Crate you set the pace of the move, load, and unload of your commercial or residential shipment. Whether you are shipping across the country or need a storage solution, You Crate is there for you. R+L Carriers’ You Crate is specially designed to protect your cargo. Our heavy-duty wood crates are fast and easy to assemble, include internal tie-down brackets, and are environmentally friendly, reusable, returnable containers. Expedited and Guaranteed You Create Service is also available.

 PH:877-558-2580 | WEB: www.youcrate.com | EMAIL: youcratecs@rlcarriers.com


 

RS Expo Trade Show Exhibitors

 
Anytime Mailbox

Anytime Mailbox is a white-label, digital mailbox software platform for postal & shipping operators. You have full control of your service plans including the fees you charge your customers. Your digital mailbox web portal, customer invoicing and mobile app are fully branded with your company logo. There are zero upfront expenses.  Simple flat-rate pricing model, free training, we can invoice your customers on your behalf at no charge and we market your location via our global marketing campaigns. We are your partner, not your vendor. Ask us for a free demo account today!

PH:866-444-8417 | WEB: www.anytimemailbox.com | EMAIL: sales@anytimemailbox.com

 
Advertising Specialty Institute (ASI)

The Advertising Specialty Institute (ASI) is the largest media, marketing and education organization serving the promotional products industry, with a network of over 25,000 distributors and suppliers throughout North America. ASI leads the industry in technology solutions, providing cloud-based e-commerce, enterprise resource planning software (ERP) and customer relationship management software (CRM). ESP Web™ is the industry’s leading tool for sourcing hundreds of thousands of products.

PH:800-301-9158 | WEB: www.asicentral.com

 
Avanti

The Avanti brand is all about characters caught in the act of living life to the fullest! Using a bright, bold, vivid style of photography, Avanti creates situations that mirror and magnify the drama of everyday life. Now the company introduces a new style of visual story-telling: America. This collection evokes the heart, humor and history of dreamers, artists, pioneers and everyday people over the last 100 years with archival photography and a unique history on the back of every card. Avanti Press has custom display programs with best in class benefits to support all of its greeting card brands.

PH:800.2.AVANTI | WEB: www.avantipress.com

 
Bald Guy Greetings

The idea behind Bald Guy Greetings is to offer the greeting card buyer a funny card that they actually find funny. We have nothing against sappy, overly sentimental cards. In fact, we love it when our grandmothers give us one. But we don’t want to have to look someone in the eye after handing them a card with pastel flowers on the front and a poem about a hummingbird inside. We want to give someone a card that looks and sounds like it’s coming from us. And that’s exactly what Bald Guy Greetings is. A refreshingly honest, sometimes brutal, always sarcastic, but never the less very caring card.

PH:415-308-4251 | WEB: www.baldguygreetings.com

 
Certifix LiveScan

Certifix Live Scan can help your postal & shipping center offer Live Scan fingerprinting services. Our system is compliant with state and federal requirements, included is a laptop, fingerprint scanner, card reader, complete training, technical support, and marketing. With nearly a decade of experience, we are confident that our network can help generate new business for your center. 

PH:800-710-1934 | WEB: www.certifixlivescan.com

 
Jackson Marking Products

JMP provides rubber stamp equipment and services. Use our Brother Stampcreator Pro System to make pre-inked stamps for your customers in just three minutes while turning $9 in materials into a $25 sale. Fast, clean, simple and fun! Great service and support have made us Brother’s #1 Stampcreator distributor in the USA. We also provide custom stamp and engraving services including quick turn-around and a full 50% discount on most items.

PH:800-782-6722 | WEB: www.rubber-stamp.com | EMAIL: jmp@rubber-stamp.com

 
Jillson & Roberts

Jillson & Roberts offers the best & most fashion forward designs of decorative mailing products to cover every occasion. As a leader in the social expression industry, we offer a full line of gift wrap, tote bags, tissue, ribbon, bows, etc…. So how can we help you? Only our BEST SELLING designs are used for our decorative mailing products. That means, you already have a proven sales history when you offer our designs to your customers! That is a huge advantage that will help give your sales a boost while also adding lots of color and fun to your center.

PH:800-782-6722 | WEB: www.jillsonroberts.com | EMAIL: cs@JillsonRoberts.com

 
Kobis.com

Kobis.com is a distributor of personalization equipment and supplies, and an Authorized Reseller for DNP, Roland, and other leading manufacturers. We specialize in Digital Photography solutions, including the New DNP IDW500 Passport and ID system, and DNP SL620A Snaplab+ Photo Kiosk System. If you are ready to upgrade your current equipment, or add these profitable solutions to your store, visit us at the Orlando RSA Expo for a live demo.

PH:800-781-8002 | WEB: www.kobisonline.com | EMAIL: sales@kobis.com

 
Marsh

RS Package Insurance is underwritten by Marsh, the world’s leading cargo insurance broker and risk adviser. Marsh has over 24,000 employees and provides advice and transactional capabilities to clients in over 100 countries. Through the RS Package Insurance program, Marsh offers full coverage package/cargo insurance to the Retail Shipping industry at highly competitive rates and with a value proposition that revolutionizes the way shipments are covered.

PH:800-365-8988 | WEB: www.rscentral.org

 
Olson & Ives

We offer complete POS hardware packages which include PC’s, digital scales, touch screens, receipt & thermal label printers, credit card readers and software, bar code scanners, and cash drawers.

PH:800-205-0650 | WEB: www.olsonives.com | EMAIL: info@olsonives.com

 
Pens, Etc.

Pens Etc. has over 30 years of experience in supplying mail and shipping centers. We stock over 9,000 items to cover all your retail needs. Category supplies include mailing and shipping, school and office, computer and mobile phone, seasonal, impulse, and snacks. Product available in displays, carded, and open stock. We offer same day shipping with a low minimum order.

PH:800-423-4165 | WEB: www.pensetc.com | EMAIL: sales@pensetc.com

 
PictaMail

PictaMail is a complete White label Digital Mailbox solution that can be utilized with either your existing physical Mailbox customers or new Digital Mailbox customers. PictaMail was developed and priced based on the philosophy that a major chunk of Digital Mailbox revenue should come from rental fees and not ancillary fees. The solution allows you to set your own rental fees and manage/bill the customers using Postal Mate or Shiprite.

PH:972-964-5306 | WEB: pictamail.com

 
PMTools

VSoftwareTools, Inc. is a leading provider of business technology services. Our flagship product PMTools (Profit Management Tools) made us a software leader of the Mail Ship and Parcel Industry.

PH:800-778-4078 | WEB: www.vsoftwaretools.com | EMAIL: sales@vsoftwaretools.com

 
PostScanMail

PostScan Mail offers easy and efficient solutions for individuals and businesses who want to manage their postal mail online. We save you both time and money because we scan your postal mail for you and then alert you to its arrival, you no longer need to constantly monitor your mail deliveries.

PH:800-624-5866 | WEB: www.postscanmail.com

 
PrintScan

Owned and operated by a retired NYPD Detective, PrintScan Fingerprinting is a leading provider of biometrics software and fingerprinting services. Our commitment to excellence begins with our staff who are stringently vetted and trained to provide the absolute best possible products and customer service in the industry. PrintScan has used its decades of experience in the trade to develop an affordable, flexible, robust, and user-friendly Live Scan system for the public.

PH:631-782-1700 | WEB: www.printscan.com

 
Prosperous Internet Marketing

Prosperous Internet Marketing is a full-service national online marketing agency based out of beautiful Pensacola Florida. As both a Google Partner and a DigitalMarketer Certified Partner, we have the knowledge and resources to help our clients with their online marketing needs. We specialize in Website Development, Search Engine Marketing, Pay Per Click Marketing, Social Media Marketing, Reputation Marketing and Call Tracking services. Our philosophy is simple, deliver verifiable results for the client.

PH:850-542-9009 | WEB: www.ProsperousIM.com/ship

 
Quilling Card

Greeting cards and gifts all handcrafted using the ancient paper art form of quilling; the art of rolling coiling and shaping strips of paper to create cohesive three-dimensional designs. Certified Fair Trade Federation Member. Don't just send a card, send art!

PH:508-405-2888 | WEB: www.QuillingCard.com | EMAIL: Info@QuillingCard.com

 
Refund Retriever

Refund Retriever monitors your FedEx and UPS to ensure you’re not losing money. Our easyto- set-up and use services, monitors your invoices, shipping disputes and any expenses billed to your shipping account... automatically disputing late packages and other billing mistakes. Damaged, missing packages and other reports are included for FREE. Best part? Refund Retriever is strictly 100% performance based. You’re never charged unless we confirm refund credits on your FedEx or UPS accounts.

PH:800) 441-8085 | WEB: www.refundretriever.com

 
ShipandInsure.com

Shipandinsure.com is a preferred provider of transit coverage, insuring packaged shipments for loss or damage, sent by FedEx, UPS, USPS or FedEx Freight & other carriers, up to $500,000.00 plus, with extremely competitive rates. Claims are paid promptly, giving you peace of mind, with discounts of up to 40% off FedEx shipping rates.

PH:877-393-5310 | WEB: www.shipandinsure.com

 
SignaPay

At SignaPay, we offer customized payment solutions so your business can quickly and easily begin accepting credit card payments. Our wide variety of payment processing solutions is ideal for businesses of any size, giving you more options to serve your customers.

PH:888.716.2670 | WEB: www.signapay.com | EMAIL: rsassociates@signapay.com

 
SmashDiscount

Like most business owners, we're always looking at trends and how we can increase revenue in our retail stores - So we created two mobile accessory displays to use in our off campus bookstore - the results were impactful and immediate. Based on that success, we dialed-in our supply chain and product line to offer our displays to other businesses.

PH:610-873-4010 | WEB: www.Smashdiscount.com | EMAIL: info@smashdiscount.com

 
SupplySide USA

With years of experience working with thousands of parcel shipping centers, Supply Side USA can help you meet your retail goals. Take the guesswork out of retailing by providing fast-selling products, including locks, packing tape, protective products, boxes, decorative shipping and impulse items.

PH:800-284-7357 | WEB: www.supplysideusa.com | EMAIL: sales@supplysideusa.com

 
Swift Passport Services

Swift is the go-to choice for busy travelers in need of expedient and reliable passport and visa services. Since we started our company in 2008, we’ve grown into a global company that can procure passports and visas in as little as one business day. Swift has partnerships with numerous mail stores throughout the country and is committed to helping our partners establish ongoing revenue streams by adding passport services to their companies’ suite of offerings.

PH:312-929-2105 | WEB: www.SwiftPassport.com | EMAIL: service@swiftpassport.com

 
The Perfect Shipping

Our Self-Service Shipping kiosk will help you reduce costs, free-up counter time to provide other services, or expand to new locations at a fraction of the cost of a traditional store. SEND vastly reduces training time, and virtually eliminates surcharges and regulatory issues. Your clients will love sending a domestic or international package in less than two minutes. SEND is patented and NTEP certified for retail shipping. Self-Service is evidently exploding in every other industry. SEND’s innovative technology makes Self-Service possible and profitable in your business! Ask for a virtual demo! Dallas store? Ask about our pre-expo promotion!

PH:786-265-9418 | WEB: www.theperfectshipping.com | EMAIL: sales@theperfectshipping.com

 
Event Pricing Details

All-Access Pass

The All-Access Pass provides attendees with full access to all 2021 Retail Shippers Expo & Trade Show sessions, events and meals (excluding Pre-Event RS Academy Training and RS BootCamp). Below is a comprehensive list of activities included with the All-Access Pass:

  • General Session
  • SpeedRounds
  • Thursday Welcome Reception
  • UPS Breakfast
  • Friday Lunch
  • Friday Night Reception
  • Saturday Breakfast
  • Breakout & Lab Sessions
  • RS Expo Trade Show
  • FedEx Saturday Night Dinner
  • Sunday Breakfast
  • Town Hall Meeting & Open-Mic
  • Point-of-Sale Training Tracks
 

Early Bird Registration is now open for PackageHub & Premium Members ONLY

PackageHub® Member Pricing

4-Day

$395

3-Day

$345

Early Bird Registration
Early bird Registration Ends June 18th, 2021

Register for RS Expo & Trade Show on or before June 18th, 2021 and receive discounted Early Bird rates.

 

4-Day

$455

3-Day

$405

Standard Registration
June 19th, 2021 – September 1st, 2021

Register for the RS Expo & Trade Show on or before September 1st, 2021 for Standard Registration pricing.

 

4-Day

$530

3-Day

$480

Last Chance Registration
September 2nd, 2021 – October 6th, 2021

It’s late, but not too late. You can still register for the RS Expo & Trade Show up until the day of the event.

NOTE: To receive the PBC Member price, you must be a PBC Member in good standing at the time of the event.

 

Premium Member Pricing

4-Day

$445

3-Day

$395

Early Bird Registration
Early bird Registration Ends June 18th, 2021

Register for RS Expo & Trade Show on or before June 18th, 2021 and receive discounted Early Bird rates.

 

4-Day

$505

3-Day

$455

Standard Registration
June 19th, 2021 – September 1st, 2021

Register for the RS Expo & Trade Show on or before September 1st, 2021 for Standard Registration pricing.

 

4-Day

$580

3-Day

$530

Last Chance Registration
September 2nd, 2021 – October 6th, 2021

It’s late, but not too late. You can still register for the RS Expo & Trade Show up until the day of the event.

NOTE: To receive the Premium Member price, you must be a Premium Member in good standing at the time of the event.

 

Basic Member Pricing

4-Day

$615

3-Day

$555

Standard Registration
June 19th, 2021 – September 1st, 2021

Register for the RS Expo & Trade Show on or before September 1st, 2021 for Standard Registration pricing.

 

4-Day

$690

3-Day

$630

Last Chance Registration
September 2nd, 2021 – October 6th, 2021

It’s late, but not too late. You can still register for the RS Expo & Trade Show up until the event start date.

 

Trade Show Only Pass

Day Pass

$25

Saturday, October 9th, 2021 11:30a – 4:30p
Registrations must be received by October 8th, 2021

If you can’t make it for the entire RS Expo & Trade Show, that’s a shame, but you can attend the Trade Show on Saturday. You must register in advance, by Friday, October 8th, 2021 for your Trade Show-Only Pass. Walk-up registrations on the day of the show will be charged $50 for a Trade Show Only Pass.

 

ONE-DAY ALL-ACCESS PASSES

BASIC MEMBER

$150

PREMIUM MEMBER

$135

PBC MEMBER

$130

Thursday
October 7th, 2021

The Thursday All-Access Pass provides attendees with full access to all sessions, events and meals for the day (excluding Pre-Event RS Academy Training).

 

BASIC MEMBER

$260

PREMIUM MEMBER

$230

PBC MEMBER

$220

Friday
October 8th 2021

The Friday All-Access Pass provides attendees with full access to all sessions, events and meals for the day.

 

BASIC MEMBER

$260

PREMIUM MEMBER

$230

PBC MEMBER

$220

Saturday
October 9th 2021

The Saturday All-Access Pass provides attendees with full access to all sessions, events and meals for the day.

 

BASIC MEMBER

$150

PREMIUM MEMBER

$135

PBC MEMBER

$130

Sunday
October 10th 2021

The Sunday All-Access Pass provides attendees with full access to all sessions, events and meals for the day.

 

NOTE: To receive the PBC Member/Premium Member price, you must be a PBC Member/Premium Member in good standing at the time of the event.


PRE-EVENT TRAINING

BASIC MEMBER

$435

PREMIUM MEMBER

$390

PBC MEMBER

$375

RS BootCamp – Owners & Managers Seminar
Prices indicate FIRST STUDENT price

RS Boot Camp was developed by RS Academy for both new store owners, store managers, veteran operators and store staff. As the seminar title indicates, this 8 hour intensive program provides a comprehensive overview of what it takes to thrive in the retail shipping and business services industry. New owners will learn all the right steps, but of equal importance, we also show you how to avoid the costly mistakes many owners make. Veteran owners and staff will fine-tune and get their stores ‘back in fighting shape’. Our goal is to help you build a Million-Dollar-Store.

The second student from the same store: PBC Member – $275 | RS Premium Member – $290 | RS Basic Member — $335

 

BASIC MEMBER

$110

PREMIUM MEMBER

$90

PBC MEMBER

$60

RS Academy Certification Training
Prices indicate the per class price
  • Shipping 101 - Basics Of Small Package Transportation
  • Shipping 102 - International Shipping
  • Packing 101 - Packing Essentials
  • Operations 101 - Outstanding Customer Service
  • Operations 102 - Commercial Mail Receiving Agent

NOTE: To receive the PBC Member/Premium Member price, you must be a PBC Member/Premium Member in good standing at the time of the event.

 

Meal Events Only

NOTICE: The All-Access Pass includes all meal events. These meal-only tickets are offered to accommodate spouses and attendees who do not purchase the All-Access Pass.

BASIC MEMBER

$100

PREMIUM MEMBER

$90

PBC MEMBER

$80

Thursday Welcome Reception
Sponsored by: ShipRite

Time: Thursday Night – 6:30p Presentation: TBD

 

BASIC MEMBER

$70

PREMIUM MEMBER

$60

PBC MEMBER

$50

Friday Breakfast
Sponsored by: UPS

Time: Friday Morning – 8:00a Presentation: TBD

 

BASIC MEMBER

$100

PREMIUM MEMBER

$90

PBC MEMBER

$80

Friday Reception
Sponsored by: PostalMate

Time: Friday Night – 6:00p Presentation: TBD

 

BASIC MEMBER

$70

PREMIUM MEMBER

$60

PBC MEMBER

$50

Saturday Breakfast
Sponsored by: TBD

Time: Saturday Morning – 8:00a Presentation: TBD

 

BASIC MEMBER

$130

PREMIUM MEMBER

$115

PBC MEMBER

$100

Saturday Dinner & Entertainment
Sponsored by: FedEx

Time: Saturday Night – 7:00p Presentation: TBD

 

NOTE: To receive the PBC Member/Premium Member price, you must be a PBC Member/Premium Member in good standing at the time of registration and the event.

Early Bird Registration Available to RS Premium Members & PackageHub Members Only

FIND OUT WHY OTHER STORE OWNERS ATTEND

Attending the RS Expo & Trade Show should be part of every owner’s success plan. Take a minute to read some testimonials from your peers. The Expo only comes around every 18 months — can you afford to miss the event and the opportunities Expo provides?

Megan Fischer

Goin' Postal — Defiance, OH

"I just wanted to say that by going to the convention, I've easily made $30,000+ MORE a year! If you want to hear firsthand how attending the RS Expo has changed my business, you're more than welcome to call me at the store anytime (seriously...419-782-5309) and I’d be more than happy to tell you why you must come to Orlando this year! "


Kay Omer

Box it — The Woodlands, TX

"My first Expo was Las Vegas in 2016. Having been in business for 27 years, I walked away with not only alot of great ideas and education, it gave me a new excitement in my business. PostalMate® had a whole bunch of sessions which I always enjoy and lots of great vendors and industry carriers with the latest updates that are so valuable. Expo is such a great value considering all the great stuff we walk away with. There is lots of fun, energy and excitement here and lots of terrific folks."


Ray Norton

Mail-Pak Your Box Store — McAllen, TX

"I've attended virtually every Expo and, without fail, I've always returned to my store with at least one valuable learning experience, new product or new service for my operation. In addition, the opportunity to share experiences with other store owners is priceless. If cost is a concern for potential attendees, I can assure them that I have profited more than the cost of the Expo every time. Go.....you'll never regret it!"


Bruce Bernstein

Parcels Plus — Pompano Beach, FL

"The number one reason I go to the RS Expo is I DON’T KNOW EVERYTHING. I have been in the business for 20 years. I have attended almost every annual and regional conference for the past 15 years. The main reason I keep returning is that each and every conference more than pays for itself. Whether it be learning about new products and services, updates on how better to use the industry specific software or networking with fellow store owners on how they do things, the conferences have always given me an ROI that justifies my continued attendance. It also helps to get away from your business occasionally to give you a better perspective on it."


Charlie Bournis

Office 11211 — Brookyn, NY

"My first Expo was in 2013 in Orlando. I used Orlando as an excuse to go to Disney with my family. I told my wife that i would just go to the trade show on Friday night and then we can go to Disney on the weekend. After 10 years "in the business" I figured I already knew everything... I did not need to go to a show to learn anything. Boy was i wrong! I learned so much just on Friday that i went back on Saturday and let my wife take the kids to Disney. I made so much more money in the preceding months that when the next regional training was available i booked my flight and just went. Do not make my mistake and work for a decade and not know what you are doing. #DontBeStupid"


Bobby Walker

Postalcenter — Milford, MA

"I attend the RS Expo because it’s the best way for me to stay current with the latest industry trends and changes. It is also a great venue to network with the best store owners in the country. Each year I attend, I come back with the best ideas on how to improve our company."


Jim Brown

Total Choice Shipping — Ottumwa, IA

"Why go to Expo? The educational opportunities are important. If you’re going to be a professional in this industry, you need to be educated. The new products and services you’ll find at the trade show are important. Without new ideas your business will grow stagnant. However, the number one reason to attend is the faces you get to put with the names and voices you’ve heard and articles you’ve read. The contacts you make with other store owners and vendors will be invaluable to you. When you get back to your store and think how do I do this? Or better yet, SHOULD I do this? You’ll know who to call to get that advice. So grab your sunscreen and I’ll see you in Orlando!"


Joe Wightman

Greenwich Village Mail Center — New York , NY

"One of the main reasons to attend Expo is networking with other owners. It is fairly common to encounter an owner who has dealt with a problem that you are dealing with or has experience in a new profit center that you are contemplating. The breakout sessions are perfect for networking. The trade show discounts can really help to pay for your investment in attending Expo as well. Plus, you can build a vacation if so inclined!"


Andy Nyhart

Lind-Hart Mini Ship — Hamburg , NY

"One of the top reasons my store has been in business for 35 years is because our customers trust us. They know we stay on top of our game and it’s because of events like the Expo! The networking, education and vendor relationships make us powerful with knowledge and confidence."


Dave Shira

More Than A Mailbox — Folsom, CA

"PURE GOLD! There are three parts to the RS Expo that are all filled with incredible ideas for your business. You do have to be ready to listen and take notes.

The first part is the basic How-To-Do Training sessions that we all need. This is usually scheduled before the Expo itself and covers most of what you need to do and how to do it. The Second is the breakout sessions. This is where you learn to do it better. The third and arguably the most important is the down time between sessions or in the evening. The Mail and Parcel Family is full of folks that want to share the good, the bad, and the ugly. Ideas and stories flow as freely as the drink.

At our first session over 11 years ago Kim and I came away with an idea that we implemented immediately, and it has been growing ever since. This one idea netted nearly $49,000 last year alone. The biggest challenge I walk away with from every Expo is how to prioritize all the great ideas that I came away with in my little note pad."


Paul Beals

Mail Copy Plus — Winter Springs, FL

"If you can get to the RS Expo, you will not regret it. You will learn stuff you didn't know that you didn't know. The networking with fellow store owners, vendors, carriers keeps you informed in this ever changing industry. Don't be out there in your own little world — come, if you can, to Orlando for th RS Expo 2018."


Rajan Dorasami

Box & Ship — Fort Worth, TX

"There is no better place to be inspired than at RS Expo — where hundreds of other store owners are excited to share their successes, failures and innovations in order to improve our industry and your business."


Evan Keller

Super Postal Center— Boca Raton, FL

"They say that Expo’s, conventions and conferences are just for the newbies. I beg to differ. I have been in the industry for nearly 26 years, and continue to attend as many of them as I can. Times they are a changing, and the ONLY way to keep up is to attend the RS Expo. It’s the best investment of time and money you will make all year. Don’t become stale and stagnant. Make an effort to attend the Expo! You can thank me later."


Rita Warren

Beach Mailbox and Gifts — San Diego, CA

“I attended RS Expo only a few months after buying my store. It was by far the best thing I did as a new store owner. I came away with literally pages and pages of notes on how to improve my store and make more money. There were so many ideas, I thought I’d never be able to implement them all. Now, 18 months later, I’ve incorporated most of the ideas and added new services and products that I’d learned about at the RS Expo. The result has been a 35% increase in revenues since I bought my store. Thank you RSA!”

Hyatt Regency Dallas

 300 Reunion Blvd | Dallas, Texas | 75207 PH: (214) 651-1234| WEB: www.HyattRegencyDallas.com

An Iconic Hotel In
Downtown Dallas

Located downtown next to an iconic Dallas landmark Reunion Tower, Hyatt Regency Dallas is a gateway to the best of the city. Live, work and be yourself at our inviting, contemporary hotel near the Dallas Convention Center and within walking distance of many tourist attractions, including Dealey Plaza and the Historic West End. Whether you are here to work or play, Hyatt Regency Dallas is designed to meet all of your needs. Enjoy complimentary wifi in spacious rooms and suites with prime views overlooking downtown Dallas or the Trinity River Greenbelt.
 

Room Rates

$129Per Night