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RS Freight

What is a Freight Class?
What is freight class based on?
Who can use RS Freight?
Can I estimate the weight of my shipment?
Why freight shipping?
Do I have to schedule the pickup with the freight carrier?
What if I am a Premium Member of RS Associates?
How do I quote and book Air Freight?
What is a NMFC number?
What is a lift-gate (Tailgate - No Dock) and when would I need to order one?
Can I schedule a shipment and have it picked up on the same day?
How do I purchase declared value coverage?
What should I do with the Bill of Lading?
Are transit times guaranteed?
What if a shipment is damaged, how do I file a claim?
What happens if my shipment isn't ready when the driver comes?

RS Store Websites: Setup

I have an existing website, can I continue to use my domain name with my new RS Store Website?
Do I need to pay for hosting when I buy my domain name?
If I DO NOT have email attached to my domain name, how do I configure my Nameservers?
If I DO have email attached to my domain name, how do I configure my DNS settings?
Does an RS Store Website come with email?

RS Store Websites: Editing

Can I edit my website myself?
Can I add custom pictures?
Can the color scheme of my website be a custom color?
Can I add/remove/re-order “Service” pages
How do I update my logo?
Can I add more “Carrier Partner” logos?
Can I add/remove “Industry Partner” logos from my website?
Can I add a link to another website I own or partner with?
Can I add a video clip to my website
If I own multiple stores, can I use one RS Store Website for all my locations?
Can I add a blog to my website?
If I need custom design work, is that available?

RS Store Websites: SEO

Will my new website be “Search Engine Optimized”?
How do I get my store in the local business listings on Google, Yahoo! and Bing?
My site is LIVE, when will it show up in search engine results?

RS Store Websites: Social Media

Can I add a Facebook/Twitter/Pinterest links to my website?

RS Store Websites: General

If I own multiple stores, can I use one RS Store Website for all my locations?
Can my website traffic be tracked?
Is there a discount for paying annually vs. monthly?
What if the domain name I want is not available?
Does my domain name have to end with “.com”?

RS Store Websites: Troubleshooting

A customer uploaded a print file through my website the other day, but now I can’t download it…
The “pin” in my Google Map is in the wrong location, how do I fix this?
My website just went live and now my package tracking and Google Map features are not working…

RS Classfieds

How do I post an item for sale?
How do I contact/make offer to the seller?
How many items can I list at one time?
How long will it take for my listing to appear in the Classifieds?
How long will my item be listed in the Classifieds?
How do I delete my listing once it's been sold?
Can I upload pictures with my listing?

RS Package Insurance

Do I get free signature service from FedEx if I declare a value of $500 or greater?
What Is cargo Insurance?
Are there any monthly fees for RS Package Insurance?
What Is an "All Risks" Policy?
What Happens If I Under-Value a Shipment for Insurance Purposes?
How do I get approval to insure commodities that require pre-approval?
What Do I Do When I Discover a Loss or Damage to a Shipment?
What Should the Recipient do in the Event of a Claim for Loss or Damage?
Is a Valued Inventory List Required?
Why Do I Need War Risks Insurance?
How do I handle shipments that have a value that is less than or equal to the carrier's free declared value amount?

USPS

What is the USPS® Approved Shipper Services Program?
What’s In It for the USPS ® Approved Shipper?
What Services Will USPS® Approved Shippers Offer?
What happens if My Location is selected to Participate in this Program?
What Does My Location Need To Do To Participate in this Initiative?
How Quickly Can I Get Started?
Will I Receive USPS Supplies?
What Kind of ‘Secure Environment’ is Required for Items Awaiting Postal Collection?
When Will My Items Be Collected?
Who Can I Contact if I Have Questions or Issues?

Office Depot Discount Program

Is there a contract to join the Office Depot Discount Program?
What happens to my current account with Office Depot?
How long does it take for my discounts to take affect?
What happens to my current business account with Office Depot?
I currently have a Office Depot retail account, can I still get the discount?

Next Pay Merchant Services

How do I apply for a merchant account?
How long will it take to get approved?
What credit cards will I be able to accept?
Can I accept international credit cards?
What information is required to complete the application?
Why do swiped rates differ from manually entered rates?
Once approved, how long before I can process credit card transactions?
When do the funds show up in my bank account?
How secure is the transaction?
Will I need to purchase additional equipment to accept credit cards?
Who is the back end service provider?
What rate will I be charged for American Express transactions?

RS Postal Rates

Why do I need 2 Endicia accounts?
Is there any additional cost for me to get these rates if I am already a RS Premium Member with an Endicia account?
Why do I have to be a Premium Member to get these rates?
If I already have an Endicia account, why do I need to get a new one?
When I apply for the new Endicia accounts, will I be charged for 2 account fees?
I still have a postage balance on my old Endicia account. What happens to that money?
What are my Insurance Options for RS Postal Rates?
How do I use Priority Mail Cubic Rates?
Do I need to be a USPS Approved Shipper to get these rates?
Can I still ship "Surface Only" shipments since Standard Post is not available?
What IS Priority Mail Cubic Pricing?
Do we have to use Dymo/Endicia Printable Postage?
I am a USPS Approved Shipper, don't I already get these same discounts?
Is RS Postal Rates integrated into PostalMate?
Is RS Postal Rates integrated into ShipRite?

RS Store Signs

Who do I contact for special requests?
Can grommets be added to my signs?
Can my signs be shipped to me on my own account?
How soon can I get my new signs?
Can my signs be printed on other materials?
Can I add my store logo?
Can I get a custom size sign?
Can I download the sign artwork and print it myself?
Can I use my own pictures?

PBC: General Questions

What Does PBC stand for?
I’ve heard about PBC and the PackageHub™ Business Center network. What is it?
Who is eligible to become a member of the PBC Network?
My store is already part of a franchise. Can I still apply to be a PBC?
What are the mandatory services I have to offer to qualify to be a PBC?
What if a store very near to mine also wants to be a PBC, or open a new store and become a PBC? Are there protected territories?
Are RS Premium Membership fees collected separately from PBC Membership fees?
I’m an RSA Basic Member. Do I have to be a “Premium” Member before I apply to be a PBC?

PBC: Product Offerings

My store doesn’t offer private mailbox rentals Does this disqualify me from becoming a PBC?
I don’t offer FAX service. We only get a couple of requests a month so it’s not worth the expense. Does that disqualify me?
Will the PBC Member Agreement restrict what products and services I offer at my store(s)?
What services am I required to offer to qualify as a PBC? And do I need to have them all in place before I apply?
What qualifies as offering mailbox rentals?
What qualifies as package receiving?

PBC: Training & Certification

In the requirements to become a PBC, it talks about hiring and training staff who are knowledgeable—as proven through certification training. What else do I need to know about that?
I’ve heard mention of a PBC Knowledge Exam. What is it?
Who needs to be trained and certified in order to qualify as a PBC?
Do my employees need to take certification training or pass the exam?
What classes qualify as demonstrating my knowledge about the postal and shipping business?
What if I don’t pass the PBC Knowledge Exam?

PBC: Store Professionalism

What kinds of things will you be looking for in terms of the ”look” of my store?
Are we required to have employee uniforms? And what qualifies as a “uniform”?
Will I be able to order PackageHub Business Center branded uniform shirts and or other apparel like aprons, vests, jackets, hats?

PBC: Negotiated Agreements

If PBC negotiates a “master account” with a carrier, will I lose my individual relationship with that carrier?
What if I decide to discontinue my membership as a PBC, will my relationship with carrier and suppliers change or be restricted? Or can I go back to my previous arrangement/status?

PBC: Requirements

In the PBC Launch presentation you mentioned that there would be two different standards for store hours—urban and rural. What’s the distinction between the two? How are exceptions made?
Do I need to extend my store hours before I complete the PBC Membership Application?
What are the minimum business insurance requirements for PBC members?

PBC: The Membership Agreement

How can I trust that the PBC management team will act in my best interest?
Do I, as a store owner. get a “vote” in how PBC is run and how it changes over time?
Is the PBC Network a separate business entity or part of RSA?
Is the PackageHub Business Center (PBC) network a franchise?

PBC: The PackageHub Brand Name

Can I change my store name to PackageHub Business Center?
I’m opening a new store. Can I just name it PackageHub Business Center?
Do I need to create a new Fictitious Name or change the legal registration of my business in any way when I become PBC?