Other Contacts
Drop-Off Payout Inquiries (Status Updates Only):
1-800-496-9310 – Option 3
This phone number is only to check on the status of drop-off payout inquiries previously submitted via the Payout Inquiry Form on FASCnet.
FedEx Authorized ShipCenter® Marketing Materials:
1-888-238-1147
Obtain FASC marketing materials.
Correct Incorrect Driving Directions:
support@fascnet.com
To correct incorrect driving directions, send an email to FASCnet Support
FedEx Express & FedEx Ground U.S. Customer Service:
1-800-GoFedEx (1-800-463-3339)
Schedule a pickup, get shipment-status updates, find drop-off locations, get a rate, order supplies, submit a claim.
FedEx International Customer Service:
1-800-GoFedEx (1-800-463-3339)
Schedule a pickup, get shipment-status updates, find drop-off locations, get a rate, submit a claim, and confirm countries and cities served.
FedEx Express® Freight & International Services:
1-800-332-0807
Confirm availability, book space, schedule a pickup, get shipment-status updates, find drop-off locations, get a rate.
Customer Revenue Services:
1-800-622-1147
Handle credits and refunds, request invoice copies, resolve billing inquiries, and get duty and tax information.
Customer Technology Support Solutions:
1-877-339-2774
Get assistance for FedEx proprietary shipping solutions.
Regulatory Information:
1-800-851-3336
Check U.S. export documentation and customs requirements worldwide.
Packaging Design & Development:
1-800-633-7019
Get free packaging advice and send in your own packaging for testing.
Telecommunications Device for the Deaf (TDD):
1-800-238-4461
7:00 a.m. to 8:00 p.m. CST, weekdays.
Marketing Material Order Inquiries:
1-888-238-1147
Handle credits and refunds, request invoice copies, resolve billing inquiries, and get duty and tax information.