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UPS Authorized Shipper Program

UPS was the first carrier in the US to create a program specifically to support the retail shipping network. The UPS Authorized Shipping Outlet (ASO) program allows retail shipping stores to offer the full line of UPS products and service to the general public.

ASO locations receive program-specific pricing and benefits and are required to offer all UPS products and service to their customers. ASOs are expected to represent the UPS brand in a professional manner and provide excellent service to all UPS customers.

ASO Retail Drop-off

ASOs must meet the required average weekly revenue shipping spend to receive compensation for drop-offs. Drop-off tracking information must be entered in UPS’s Retail Drop-off (RPDO) system by clicking on the button below.

Please remember to manifest your drop-offs entered in the UPS RPDO system daily.

© 2007 - 2018 Retail Shipping Associates. All rights reserved. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc.

ASO Program Highlights

UPS provides specific benefits and resources to stores that qualify for the ASO program.  Following are some of the program benefits and requirements.


Benefits
  • Volume-based, tiered discounts — There are 10 tiers with the same discount percentage for all zones and all weights.
  • Listing on UPS.com ASO store locator
  • Marketing materials and in-store signage provided
  • You are entitled to receive quarterly incentive checks for shipments dropped off at your locations but not billed to your UPS account number
  • ASO rates and rules are integrated in shipping POS systems-PostalMate, ReSource and ShipRite

Requirements

In order to be eligible for ASO status, the following requirements must be met:

  • Operate a pack-and-ship store as your primary business with a retail storefront and a designated customer counter for receiving packages.
  • Provide regular business hours of operation, Monday through Friday. Saturday hours are optional.
  • Have a calibrated scale that accepts at least 100 lbs.
  • Sell packaging and shipping supplies to the public and provide packing expertise.
  • Provide UPS packaging at no charge.
  • Meet the minimum-established shipping volume for program eligibility
  • UPS packages dropped off by ups account holders at no charge
  • Maintain an account in good financial standing with UPS.

© 2007 - [DateTime:Now|yyyy] Retail Shipping Associates. All rights reserved. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc.

How to apply for ASO Status

Authorized Shipping Outlet (ASO) accounts are provided to all Annex Brands, PostNet, Pak Mail and The UPS Store franchises as part of the franchise national account contracts. To apply, you will need to send an email to asoawards@ups.com and provide the following:

Necessary information when requesting the UPS ASO account:

  • Owner Full Name
  • Store Name
  • Store Address
  • Store Phone Number
  • Store Fax Number
  • Store Email Address

ASO Exception Status

ASO status is granted by exception only. Approval by UPS Corporate ASO Program Management is required.

If there is a UPS Store or ASO account holder within a 15-mile radius, your request will more than likely be denied.

If you believe your store should be considered for an exception, contact RS Associates for assistance once you have applied and been denied via email.

ASO Move Requests

Please contact your assigned UPS Sales Representative at 1-800-550-4184 with your UPS ASO account number if you are planning to move your location.

© 2007 - [DateTime:Now|yyyy] Retail Shipping Associates. All rights reserved. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc.

UPS ASO Customer Service Support

ASO Program Support

(877) 543-4207 or asoawards@ups.com

UPS Claims

(877) 869-7502

UPS 3rd Party Collections

(866) 341-8884

UPS Accounts Receivable

(888) 877-5667

UPS Hazmat

(800) 554-9964 or Contact your UPS Rep

UPS Billing Inquaries

(866) 811-1648 or Contact your UPS Rep

UPS ASO Program Contact Numbers

Technical Support (RPDO): (800) 247-9035
Sales Support: (800) 550-4184
ASO Awards Fax: (404) 828-6340
ASO Hotline: (877) 543-4207
ASO Email: asoawards@ups.com

© 2007 - [DateTime:Now|yyyy] Retail Shipping Associates. All rights reserved. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc.

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2017 Year-End Holiday Schedule

Thanksgiving

Tuesday, Nov. 21

  • Normal pickup and delivery service. All UPS 2nd Day Air® packages picked up today will be delivered on Friday, Nov. 24.

Wednesday, Nov. 22

  • Normal pickup and delivery service. All UPS Next Day Air® packages picked up today will be delivered on Friday, Nov. 24. UPS 2nd Day Air packages picked up today will be delivered on Monday, Nov. 27 (except those processed and labeled for delivery on Saturday, Nov. 25).

Thursday, Nov. 23, Thanksgiving Day (UPS Holiday)

Friday, Nov. 24

  • Normal pickup and delivery service in all areas.

Saturday, Nov. 25

  • Delivery of UPS Worldwide Express®, UPS Next Day Air and UPS 2nd Day Air packages processed and labeled for Saturday Delivery. 
  • Pickup service available for UPS Air and international Air packages* for regular Saturday pickup customers. UPS On-Call Pickup® service is available to all customers for UPS Air and international Air packages. Pickup and delivery of UPS® Ground on Saturday** packages will be available in many metro area ZIP codes.

Christmas

Monday, Dec. 18

  • Normal pickup and delivery service. This is the last day to ship UPS 3 Day Select®service for delivery before Christmas Day (delivery on Friday, Dec. 22).

Tuesday, Dec. 19

  • Normal pickup and delivery service. UPS 3 Day Select shipments picked up today will be scheduled for delivery on Tuesday, Dec. 26.

Wednesday, Dec. 20

  • Normal pickup and delivery service. This is the last day to ship UPS 2nd Day Air packages for delivery before Christmas Day (delivery on Friday, Dec. 22).

Thursday, Dec. 21

  • Normal pickup and delivery service. UPS 2nd Day Air service is available for delivery before Christmas Day (delivery on Saturday, Dec. 23). Please note that these packages must be processed and labeled for Saturday Delivery. Saturday Delivery is not available to all ZIP codes. All UPS Next Day Air packages picked up today will be delivered on Friday, Dec. 22.

Friday, Dec. 22

  • Normal pickup and delivery service. This is the last day to ship UPS Next Day Air packages to be delivered before Christmas Day (delivery on Saturday, Dec. 23). Please note that these packages must be processed and labeled for Saturday Delivery. Saturday Delivery is not available to all ZIP codes.

Saturday, Dec. 23

  • Delivery of UPS Worldwide Express, UPS Next Day Air and UPS 2nd Day Air packages processed and labeled for Saturday Delivery.
  • Pickup service available for UPS Air and international Air packages* for regular Saturday pickup customers. UPS On-Call Pickup service is available to all customers for UPS Air and international Air packages. Pickup and delivery of UPS Ground on Saturday** packages will be available in many metro area ZIP codes.

Sunday, Dec. 24, Christmas Eve

  • No UPS pickup or delivery service. UPS Express Critical service available.

Monday, Dec. 25, Christmas (UPS Holiday)

  • No UPS pickup or delivery service. UPS Express Critical service available.

Tuesday, Dec. 26

  • Normal pickup and delivery service resumes. UPS 3 Day Select packages picked up today will be delivered on Friday, Dec. 29.

New Year's

Wednesday, Dec. 27

  • Normal pickup and delivery service. All UPS 2nd Day Air packages picked up today will be delivered on Friday, Dec. 29.

Thursday, Dec. 28

  • Normal pickup and delivery service. All UPS Next Day Air packages picked up today will be delivered on Friday, Dec. 29. UPS 2nd Day Air packages picked up today will be delivered on Tuesday, Jan. 2 (except those processed and labeled for delivery on Saturday, Dec. 30). Saturday Delivery is not available to all ZIP codes.

Friday, Dec. 29

  • Normal pickup and delivery service. UPS Next Day Air packages picked up today will be delivered on Tuesday, Jan. 2 (except those processed and labeled for delivery on Saturday, Dec. 30). Saturday Delivery is not available to all ZIP codes.

Saturday, Dec. 30

  • Delivery of UPS Worldwide Express, UPS Next Day Air and UPS 2nd Day Air packages processed and labeled for Saturday Delivery.
  • Pickup service available for UPS Air and international Air packages* (excludes UPS Worldwide Express Freight) for regular Saturday pickup customers. UPS On-Call Pickup service is available to all customers for UPS Air and international Air packages. Pickup and delivery of UPS Ground on Saturday** packages will be available in many metro area ZIP codes.

Monday, Jan. 1, New Year’s Day (UPS Holiday)

  • No UPS pickup or delivery service. UPS Express Critical service available.

Tuesday, Jan. 2 

  • Normal UPS pickup and delivery service resumes.

 

 

*References to “UPS Air and international Air packages” in the schedule include the following UPS service options: UPS Next Day Air® Early, UPS Next Day Air®, UPS Next Day Air Saver®, UPS 2nd Day Air A.M.®, UPS 2nd Day Air®, UPS Worldwide Express Plus®, UPS Worldwide Express®, UPS Worldwide Saver®, UPS Worldwide Expedited® and UPS Worldwide Express Freight®.

** UPS 3 Day Select® service, UPS Ground, UPS Ground with Freight Pricing, UPS Hundredweight® Service UPS 3 Day Select and UPS Hundredweight Service Ground shipments are included.

Time-in-transit notes: On UPS holidays — Nov. 23, Dec. 25 and Jan. 1 — there is no movement of any packages tendered to UPS. UPS Express Critical® service is available for urgent packages every day of the year, including on UPS holidays. Call 1-800-714-8779 or visit upsexpresscritical.com.

Additional time-in-transit: From Nov. 20 to Dec. 30, a limited number of UPS® Ground and UPS®Standard packages, with transit times of three or more days, and with specific origins and destinations, will require an additional day in transit. Visit ups.com/holidays to use the Holiday Ground Impact Tool to identify changes by ZIP code pairs. All UPS 2nd Day Air and UPS 3 Day Select packages tendered Dec. 18-19 will require an additional day in transit. UPS 3 Day Select packages tendered on Dec. 19 will be delivered after Christmas.

The most up-to-date time-in-transit details will be available at ups.com/ctc at the time of shipping.

Holiday season service guarantees: UPS Air and international Air packages* picked up or delivered within the United States are guaranteed throughout the holiday season. Commitment times for Air and international Air packages scheduled for delivery Nov. 24 and Dec. 18 - Dec. 23 will be extended as follows: UPS Next Day Air Early and UPS Worldwide Express Plus services will be extended by 90 minutes and all other Air and international Air services will be extended to end-of-day. The guarantee is suspended for all UPS Ground shipments, including shipments to and from Alaska, Hawaii and Puerto Rico, and UPS Standard shipments picked up or scheduled for delivery between Nov. 27 - Dec. 24. Visit ups.com for the UPS Tariff/Terms and Conditions. Service guarantees are subject to change.

Peak charges: To learn more about peak charges and when they apply, visit ups.com/rates.