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PackageHub®

PackageHub BUSINESS CENTERS®
686 OFFICIAL STORES OPEN,
154 IN THE PIPELINE

 

National Store Network

Strength In Numbers | United We Thrive

The PackageHub Business Center® (PBC) national store network is a non-traditional franchise model that unites the best-of-the-best Retail Shipping Associates (RSA) Premium Members into a nationally-branded network. This network will help entrepreneurs like you take your business to the next level and profit from new opportunities in the digital economy.

To become a PBC member, store owners must first meet the network requirements, successfully complete the membership application and approval process, agree to the terms of the PBC Franchise Agreement, and pay monthly membership fees.

NOTE: PackageHub Business Centers® (PBC) is NOT a Retail Shipping Associates (RSA) program. PBC and RSA are two separate business entities. When you become a PBC, the agreement you sign will be with PBC, LLC., and is separate from your RSA membership.

What is a Non-traditonal Franchise?

All the good stuff, none of the bad!
  • NO Initial Franchise Fee*
  • NO Royalties (% of Revenue)
  • NO Long Term Contracts (30-day Out)
  • NO Restrictions on products or services offered
  • NO Store Name Change Required
  • NO Store Remodeling Required

Key Program Benefits

Why Be A PBC?

PackageHub Business Centers® has a lot more to offer than just a brand name...

  • National advertising, promotions and PR
  • Local advertising and PR support
  • Branded marketing materials and signage
  • PBC website with “Find a Store” feature
  • Negotiated discounts with carriers and suppliers
  • New products & services to bring in more customers
  • Free or low-cost operations and sales training
  • Online Resource Center of tools, training, and best practices


Get Automatic

UPS ASO Status

PackageHub Business Centers® (PBC) has successfully formed an alliance with UPS on behalf of all PBC franchisees. PBC locations in good standing are automatically approved for Authorized Shipping Outlet (ASO) status, and for those locations that are already ASOs, they will benefit from even deeper discounts*!

The partnership between PBC and UPS has been two years in the making, and it has been over 15 years since UPS has formed an ASO alliance such as this. All PBC franchisee members will profit from the new benefits and opportunities this exciting and significant partnership brings.

ASO Program Benefits

  • Deeper Discounts*
  • Drop-Off Compensation
  • UPS Locator
  • UPS Rewards Program

Getting Your Account...

What If I am already a PBC & ASO?
You would need to apply to become a PBC location, get approved, then apply for your PBC UPS ASO status.

Your discounts and new compensation rates automatically apply to your existing account*!

(Upon completing the PBC UPS ASO Application process)

What if I am already a PBC, but not an ASO?
Apply to be an ASO, and you will be automatically approved!

(Minimum turnaround time is approximately 14 business days)

I am not a PBC, how do I get ASO status?
You would need to apply to become a PBC location, get approved, then apply for your ASO status.

* PBC Members in Alaska & Hawaii receive regular ASO rates.


National Store Locator

reach new customers

PackageHub Business Centers® has the most robust and comprehensive online store locator in the industry — including "Search-by-Service" function. It has been fully optimized for mobile use so customers can find you on-the-go. Check out the LIVE locator by clicking the button below.


In-Store Marketing & Branding

Look Professional. Be Professional.

PBC Marketplace, the official ecommerce platform for members of PackageHub® to buy all the PBC gear they’ll need in order to successfully co-brand their store — exclusively for members of PackageHub®. Whether you're sporting the PBC apron, polo, or hat, you are representing the PackageHub® name connects us all.


MEMBERSHIP REQUIREMENTS

Does your store make the cut?

STORE AESTHETICS

Maintain a clean, organized, professional, and secure store environment, and agree to adhere to the PackageHub® policies and procedures for in-store branding.

Store Offerings & Operations

Offer standard products and services including mailbox rentals, domestic and international shipping, professional packing, printing, and basic office services (at a minimum).

RS Premium Member

Maintain RSA Premium Membership in good standing throughout the PBC Membership term.

Owner/Operator Professionalism

Follow the PBC Code of Ethics, policies and procedures, be dedicated to highest standards of professionalism and customer service, and be loyal to the PBC brand.

Store Hours

Must maintain minimal days and hours of operations. Requirements may vary based on market size and/or unique location.

Staffing & Training

Agree to hire and train staff who are professional, courteous, and knowledgeable—as proven though certification training.


The RS Advisory Council

Why PBC Is The Future For Independents

As we built PackageHub®, the RS Advisory council was there every step of the way — helping to shape the future of the industry. These 20 dedicated store owners come from all corners of the country and their locations run the gambit from urban and metro to suburban and rural. Without their input and unfiltered feedback PackageHub® would not be where it is today. Watch the video to hear why these veteran independent store owners think this model is the future for all independents.


Solving the

Final Mile/Final Yard

A unique advantage of being owner-operated is the outstanding customer experience our stores offer. The PBC team plans to actively educate customers, carriers, and online retailers about our service advantage and use it to monetize e-commerce package handling to the benefit of member stores.

Plans are in the works for a universal package receiving service that can eliminate porch piracy, save carriers a truckload in residential stops, and deliver a seamless “final yard” experience.

As a PBC member, your store can become the local HUB where neighbors “get all their stuff” and “get all their stuff done” while helping make e-commerce both economically and environmentally sustainable.


* For stores that have voluntarily dropped out of the PackageHub® network, there will be a $100 reinstatement fee to rejoin.

PBC Franchisee Requirements

Store is Open For Business
  • Minimum of 3 months of operating as a retail shipping location
  • Operate a pack-and-ship store as your primary business with a retail storefront and a designated customer counter for receiving packages.
  • Permanent Store Front Sign.

Core Services Offered

DOMESTIC & INTERNATIONAL SHIPPING

  • USPS checked – Approved Shipper or Not
  • FedEx or UPS checked or DHL – Authorized Accounts

MAILBOX RENTAL/PACKAGE RECEIVING USPS

  • Mailbox Rental or Digital Mailbox Rental

PROFESSIONAL PACKING

  • Packing-Basic

BASIC OFFICE SERVICES

  • Copies B&W or Copies Color or Printing Digital or Printing Large Format
  • FAX Services

POS System
  • PostalMate (including CashMate)

STORE HOURS
  • OPENS no later than 9:00am Monday - Friday
  • CLOSES no earlier than 6:00pm weekdays
  • OPEN for at least 4 hours on Saturday (Must correlate between 9am - 6pm)

STORE PROFESSIONALISM – STORE PICTURES
  • Outside Front of Store
  • Retail and Entry Area
  • Counters
  • Mail and Package Storage Areas

TRAINING REQUIREMENTS
  • Packing 101 - Basic Packing
  • Shipping 101 - Domestic
  • Shipping 102 - International
  • Operations 101 - Outstanding Customer Service
  • Operations 102 – Commercial Mail Receiving Agency (CMRA)

STORE WEBSITE
  • Must obtain a PBC Store Website

BUSINESS INSURANCE REQUIREMENTS
  • Must meet the PBC Business Insurance Requirements – See attached document under the Resources Tab.

Getting Started is Fast and Easy

We invite all U.S. independently-owned retail shipping and business centers to apply for PBC membership. The process of applying to become a PBC member includes the following:

Step 1

Complete the PBC First Step Application at www.rscentral.org/pbcrequest

 

Step 2

Within 3 weeks, you will be notified via email if you have met the minimal initial requirements to proceed to the next step in the application process. You will be asked to provide additional information including:

  • Store & Owner Details
  • Store Photos
  • POS System Reports
  • Past Training & Certifications
 

Step 3

Your application will be reviewed in the order received and you will be notified if you have been approved or if further action is needed in order to qualify.

 

Step 4

Agree to the terms and sign the PBC Member Agreement. (Term: 1 year. You may cancel any time with 30 days written notice.)

 

Step 5

Pay PBC Membership Fees. (Monthly $75).*

*Special promotions may include waivers of membership fees for specified periods of time.

 

Frequently Asked Questions

General PBC Questions

What Does PBC stand for?

I’ve heard about PBC and the PackageHub™ Business Center network. What is it?

Who is eligible to become a member of the PBC Network?

My store is already part of a franchise. Can I still apply to be a PBC?

What are the mandatory services I have to offer to qualify to be a PBC?

What if a store very near to mine also wants to be a PBC, or open a new store and become a PBC? Are there protected territories?

Are RS Premium Membership fees collected separately from PBC Membership fees?

I’m an RSA Basic Member. Do I have to be a “Premium” Member before I apply to be a PBC?

Product Offerings

My store doesn’t offer private mailbox rentals Does this disqualify me from becoming a PBC?

I don’t offer FAX service. We only get a couple of requests a month so it’s not worth the expense. Does that disqualify me?

Will the PBC Member Agreement restrict what products and services I offer at my store(s)?

What services am I required to offer to qualify as a PBC? And do I need to have them all in place before I apply?

What qualifies as offering mailbox rentals?

What qualifies as package receiving?

Training & Certification

In the requirements to become a PBC, it talks about hiring and training staff who are knowledgeable—as proven through certification training. What else do I need to know about that?

I’ve heard mention of a PBC Knowledge Exam. What is it?

Who needs to be trained and certified in order to qualify as a PBC?

Do my employees need to take certification training or pass the exam?

What classes qualify as demonstrating my knowledge about the postal and shipping business?

What if I don’t pass the PBC Knowledge Exam?

Store Professionalism

What kinds of things will you be looking for in terms of the ”look” of my store?

Are we required to have employee uniforms? And what qualifies as a “uniform”?

Will I be able to order PackageHub Business Center branded uniform shirts and or other apparel like aprons, vests, jackets, hats?

Negotiated Agreements

If PBC negotiates a “master account” with a carrier, will I lose my individual relationship with that carrier?

What if I decide to discontinue my membership as a PBC, will my relationship with carrier and suppliers change or be restricted? Or can I go back to my previous arrangement/status?

PBC Requirements

In the PBC Launch presentation you mentioned that there would be two different standards for store hours—urban and rural. What’s the distinction between the two? How are exceptions made?

Do I need to extend my store hours before I complete the PBC Membership Application?

What are the minimum business insurance requirements for PBC members?

The PBC Membership Agreement

How can I trust that the PBC management team will act in my best interest?

Do I, as a store owner. get a “vote” in how PBC is run and how it changes over time?

Is the PBC Network a separate business entity or part of RSA?

Is the PackageHub Business Center (PBC) network a franchise?

The PackageHub Brand Name

Can I change my store name to PackageHub Business Center?

I’m opening a new store. Can I just name it PackageHub Business Center?

Do I need to create a new Fictitious Name or change the legal registration of my business in any way when I become PBC?

UPS ASO Program

How can I determine if my UPS User Account can be used for PBC UPS Billing Management?

Resource Files


 TitleDescriptionModified DateSize
BloomBerg News - PBC ArticleMailbox Stores’ New E-Commerce Plan Fights ‘Porch Pirates’9/17/2019Unknown
PBC Business Insurance DefinitionsPBC Business Insurance Definitions10/31/202217.99 KB
PBC Business Insurance RequirementsPBC Business Insurance Requirements10/31/2022122.67 KB
UPS ContactsASO Contact Numbers and Email Addresses9/30/2022293.69 KB

Recorded Events

  • Event
    Date Recorded
  • State of the Hub
    State of the Hub - November 8 2022
    11/08/22
  • State of the Hub
    State of the Hub - September 20 2022
    09/20/22
  • PackageHub Webinar
    PackageHub - What's In It For You?
    07/28/22
  • State of the Hub
    State of the Hub - June 20 2022
    06/20/22
  • State of the Hub
    State of the Hub - May 13 2022
    05/13/22
  • State of the Hub
    State of the Hub - April 27 2022
    04/27/22
  • State of the Hub
    State of the Hub - April 8 2022
    04/08/22
  • State of the Hub
    State of the Hub - March 24 2022
    03/24/22
  • State of the Hub
    State of the Hub - March 10 2022
    03/10/22
  • State of the Hub
    State of the Hub - February 11 2022
    02/11/22
  • State of the Hub
    State of the Hub - January 21 2022
    01/21/22
  • State of the Hub
    State of the Hub - January 7 2022
    01/07/22
  • State of the Hub
    State of the Hub - December 3 2021
    12/03/21
  • State of the Hub
    State of the Hub - Novenber 19 2021
    11/19/21
  • State of the Hub
    State of the Hub - Novenber 4 2021
    11/04/21
  • PBC UPS ASO Program Details
    PackageHub® UPS Authorized Shipping Outlet (ASO) Program Details
    10/21/21
  • State of the Hub
    State of the Hub - September 24 2021
    09/24/21
  • State of the Hub
    State of the Hub - September 10 2021
    09/10/21
  • State of the Hub
    State of the Hub - August 31 2021
    08/31/21
  • State of the Hub
    State of the Hub - August 12 2021
    08/12/21
  • State of the Hub
    State of the Hub - July 29 2021
    07/29/21
  • State of the Hub
    State of the Hub - July 15 2021
    07/15/21
  • State of the Hub
    State of the Hub - July 1 2021
    07/01/21
  • State of the Hub
    State of the Hub - June 17 2021
    06/17/21
  • State of the Hub
    State of the Hub - June 4 2021
    06/04/21
  • State of the Hub
    State of the Hub - May 20 2021
    05/20/21
  • State of the Hub
    State of the Hub - May 6 2021
    05/06/21
  • State of the Hub
    State of the Hub - April 22 2021
    04/22/21
  • State of the Hub
    State of the Hub - April 8 2021
    04/08/21
  • State of the Hub
    State of the Hub - March 24 2021
    03/24/21
  • State of the Hub
    State of the Hub - March 10 2021
    03/10/21
  • State of the Hub
    State of the Hub - February 25 2021
    02/25/21
  • State of the Hub
    First edition of State of the Hub, a bi-weekly video covering essential and up-to-date information about all matters related to PBC.
    02/04/21
  • PBC Update Webinar
    PackageHub Business Centers Update Webinar
    01/21/21
  • PackageHub Business Centers® Update
    PackageHub Business Centers® Status and Latest news
    10/20/20
  • PackageHub Business Centers® Update Webinar
    PBC Update—Status, Policies, & Changes
    03/26/20
  • PackageHub Business Centers™ Webinar
    PackageHub Business Centers™ Introduction Webinar
    11/21/19
  • RS Expo 2019 Friday General Session
    Featured Speaker Gina Schaefer and the PackageHub™ Business Center Reveal by RS Associates President Brandon Gale
    08/23/19
  • RS Expo 2019 Thursday General Session
    Keynote Speaker Jim Cochrane and the The State-of-the Industry General Session by RS Associates President Brandon Gale
    08/22/19

This website and all information located on this website do not represent an advertisement or offer to sell a franchise and are for information purposes only. Any offer of a franchise from us can only be made directly by us (or our authorized representatives) outside of this website and with delivery of a franchise disclosure document as required by federal and some state laws. Certain states in the United States regulate the offer and sell of franchises within their respective states. Registration states include California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Oregon, Rhode Island, South Dakota, Virginia, Washington, and Wisconsin (“Registration States”). We will not offer or sell any franchises to any residents of any Registration State until we have filed and received approval of our franchise disclosure document from that specific Registration State. If you are a resident of any Registration State or any state that requires approval of our franchise disclosure document, then you will not be offered a franchise until we can deliver to you a franchise disclosure document that has been registered and approved according to the laws of your state.

© 2022 PBC, LLC. All rights reserved. PackageHub Business Centers® is a registered trademark of PBC, LLC.