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UPS Authorized Shipper Program

UPS was the first carrier in the US to create a program specifically to support the retail shipping network. The UPS Authorized Shipping Outlet (ASO) program allows retail shipping stores to offer the full line of UPS products and service to the general public.

ASO locations receive program-specific pricing and benefits and are required to offer all UPS products and service to their customers. ASOs are expected to represent the UPS brand in a professional manner and provide excellent service to all UPS customers.

Get Automatic

UPS ASO Status

PackageHub Business Centers® (PBC) has successfully formed an alliance with UPS on behalf of all PBC franchisees. PBC locations in good standing are automatically approved for Authorized Shipping Outlet (ASO) status, and for those locations that are already ASOs, they will benefit from even deeper discounts*!

The partnership between PBC and UPS has been two years in the making, and it has been over 15 years since UPS has formed an ASO alliance such as this. All PBC franchisee members will profit from the new benefits and opportunities this exciting and significant partnership brings.

PBC/ASO Program Benefits

  • Deeper Discounts*
  • Drop-Off Compensation
  • UPS Locator
  • UPS Rewards Program

Getting Your Account...

What If I am already a PBC & ASO?
You would need to apply to become a PBC location, get approved, then apply for your PBC UPS ASO status.

Your discounts and new compensation rates automatically apply to your existing account*!

(Upon completing the PBC UPS ASO Application process)

What if I am already a PBC, but not an ASO?
Apply to be an ASO, and you will be automatically approved!

(Minimum turnaround time is approximately 14 business days)

I am not a PBC, how do I get ASO status?
You would need to apply to become a PBC location, get approved, then apply for your ASO status. Complete the PBC First-Step Application to get started.

* PBC Members in Alaska & Hawaii receive regular ASO rates.

UPS Access Point

ASO Retail Drop-Offs

In order to receive compensation for your UPS drop-offs; scan or manually enter these packages into the UPS Access PointTM system using the following link: https://ap.ups.com/REAP

For inquiries regarding drop-off scanning and compensation, please send an email to accesspoint@ups.com or call 1-855-404-0585, Option 3

© 2007 - 2025 Retail Shipping Associates. All rights reserved. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc.

ASO Program Highlights

UPS provides specific benefits and resources to stores that qualify for the ASO program.  Following are some of the program benefits and requirements.

Benefits
  • Volume-based, tiered discounts — There are 10 tiers with the same discount percentage for all zones and all weights.
  • Listing on UPS.com ASO store locator
  • Marketing materials and in-store signage provided
  • You are entitled to receive quarterly incentive checks for shipments dropped off at your locations but not billed to your UPS account number
  • ASO rates and rules are integrated in shipping POS systems-PostalMate, ReSource and ShipRite
Requirements

In order to be eligible for ASO status, the following requirements must be met:

  • Operate a pack-and-ship store as your primary business with a retail storefront and a designated customer counter for receiving packages.
  • Provide regular business hours of operation, Monday through Friday. Saturday hours are optional.
  • Have a calibrated scale that accepts at least 100 lbs.
  • Sell packaging and shipping supplies to the public and provide packing expertise.
  • Provide UPS packaging at no charge.
  • UPS packages dropped off by ups account holders at no charge
  • Maintain an account in good financial standing with UPS.

© 2007 - [DateTime:Now|yyyy] Retail Shipping Associates. All rights reserved. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc.

How to apply for ASO Status

Authorized Shipping Outlet (ASO) accounts are provided to all PackageHub®, Annex Brands, PostNet, Pak Mail and The UPS Store franchises as part of the franchise national account contracts.

Independent stores that are not a part of a Franchise system will need to apply with UPS directly (instructions below), however, chances of approval are slim unless your store is in a very rural location not yet covered by one of the previously mentioned franchise systems or and existing ASO location.

Applying as a PBC

What if I am already a PBC, but not an ASO?
Apply to be an ASO, and you will be automatically approved!

(Minimum turnaround time is approximately 14 business days)

I am not a PBC, how do I get ASO status?
You would need to apply to become a PBC location, get approved, then apply for your ASO status. Complete the PBC First-Step Application to get started.

Applying as a NON-PBC

To apply, you will need to send an email to asoawards@ups.com and provide the following:

Necessary information when requesting the UPS ASO account:

  • Owner Full Name
  • Store Name
  • Store Address
  • Store Phone Number
  • Store Fax Number
  • Store Email Address

ASO status is granted by exception only. Approval by UPS Corporate ASO Program Management is required.

If you believe your store should be considered for an exception, contact RS Associates for assistance once you have applied and been denied via email.

ASO Move Request

Please contact the UPS ASO Department at asoawards@ups.com with your UPS ASO account number if you are planning to move your location.

Provide your existing store address as well as the proposed new store address when submitting your UPS ASO Move Request.

© 2007 - 2025 Retail Shipping Associates. All rights reserved. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc.

UPS ASO Customer Service Support

ASO Program Support

ASO Hotline (877) 543-4207 or asoawards@ups.com

UPS Customer Service

(800) 742-5877

UPS Access Point
( Drop-Off Compensation )

(855) 404-0585 Option 3 or accesspoint@ups.com

 

UPS Pick-Up Issues

800.PICK-UPS (800.742.5877)

UPS 3rd Party Collections

(866) 341-8884

UPS Accounts Receivable

(877) 869-7502

UPS Hazmat

(800) 554-9964

UPS Billing Inquiries

(800) 811-1648

UPS ASO Program Contact Numbers

Sales Support: (800) 550-4184
ASO Awards Fax: (404) 828-6340
ASO Hotline: (877) 543-4207
UPS Worldship Tech Support: (888) 553-1118
ASO Email: asoawards@ups.com

In-Store Promo Posters

UPS International Shipping

UPS is deepening discounts on International Shipping until February 3, 2024, so you can earn additional margins on all UPS International Shipping through peak season. Print out and display this poster to show your customers how you can help with their international shipping needs.

Download UPS Poster

© 2007 - [DateTime:Now|yyyy] Retail Shipping Associates. All rights reserved. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc.

2024 Year-End Holiday Schedule

Holiday Shipping with UPS

UPS has been hard at work to ensure a smooth 2024 holiday season and to provide the reliable service that you trust us to deliver year-round. The speed and variability of online ordering creates exceptional complexity for our network. To address this opportunity, we are committed to expanding our global smart logistics network, which will provide increased capacity, real-time technology and operational efficiencies.

2024 UPS Holiday Shipping Schedule