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UPS Authorized Shipper Program

UPS was the first carrier in the US to create a program specifically to support the retail shipping network. The UPS Authorized Shipping Outlet (ASO) program allows retail shipping stores to offer the full line of UPS products and service to the general public.

ASO locations receive program-specific pricing and benefits and are required to offer all UPS products and service to their customers. ASOs are expected to represent the UPS brand in a professional manner and provide excellent service to all UPS customers.

ASO Retail Drop-off

In order to receive compensation for your UPS drop-offs; scan or manually enter these packages into the UPS Access PointTM system using the following link: https://ap.ups.com/REAP

For inquiries regarding drop-off scanning and compensation, please send an email to accesspoint@ups.com or call 1-855-404-0585, Option 3

© 2007 - 2021 Retail Shipping Associates. All rights reserved. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc.

ASO Program Highlights

UPS provides specific benefits and resources to stores that qualify for the ASO program.  Following are some of the program benefits and requirements.

Benefits
  • Volume-based, tiered discounts — There are 10 tiers with the same discount percentage for all zones and all weights.
  • Listing on UPS.com ASO store locator
  • Marketing materials and in-store signage provided
  • You are entitled to receive quarterly incentive checks for shipments dropped off at your locations but not billed to your UPS account number
  • ASO rates and rules are integrated in shipping POS systems-PostalMate, ReSource and ShipRite
Requirements

In order to be eligible for ASO status, the following requirements must be met:

  • Operate a pack-and-ship store as your primary business with a retail storefront and a designated customer counter for receiving packages.
  • Provide regular business hours of operation, Monday through Friday. Saturday hours are optional.
  • Have a calibrated scale that accepts at least 100 lbs.
  • Sell packaging and shipping supplies to the public and provide packing expertise.
  • Provide UPS packaging at no charge.
  • UPS packages dropped off by ups account holders at no charge
  • Maintain an account in good financial standing with UPS.

© 2007 - [DateTime:Now|yyyy] Retail Shipping Associates. All rights reserved. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc.

How to apply for ASO Status

Authorized Shipping Outlet (ASO) accounts are provided to all Annex Brands, PostNet, Pak Mail and The UPS Store franchises as part of the franchise national account contracts. To apply, you will need to send an email to asoawards@ups.com and provide the following:

Necessary information when requesting the UPS ASO account:

  • Owner Full Name
  • Store Name
  • Store Address
  • Store Phone Number
  • Store Fax Number
  • Store Email Address

 

ASO New Requests

ASO status is granted by exception only. Approval by UPS Corporate ASO Program Management is required.

If interested in becoming a UPS ASO location, please send an email to (asoawards@ups.com); please include your company name, address, email address and phone number.

If you believe your store should be considered for an exception, contact RS Associates for assistance once you have applied and been denied via email.

ASO Move Requests

Please contact the UPS ASO Department at asoawards@ups.com with your UPS ASO account number if you are planning to move your location.

Provide your existing store address as well as the proposed new store address when submitting your UPS ASO Move Request.

© 2007 - [DateTime:Now|yyyy] Retail Shipping Associates. All rights reserved. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc.

UPS ASO Customer Service Support

ASO Program Support

ASO Hotline (877) 543-4207 or asoawards@ups.com

UPS Customer Service

(800) 742-5877

UPS 3rd Party Collections

(866) 341-8884

UPS Accounts Receivable

(877) 869-7502

UPS Hazmat

(800) 554-9964

UPS Billing Inquiries

(800) 811-1648

UPS ASO Program Contact Numbers

Sales Support: (800) 550-4184
ASO Awards Fax: (404) 828-6340
ASO Hotline: (877) 543-4207
UPS Worldship Tech Support: (888) 553-1118
ASO Email: asoawards@ups.com

© 2007 - [DateTime:Now|yyyy] Retail Shipping Associates. All rights reserved. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc.

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2018 Year-End Holiday Schedule

Holiday Shipping with UPS

UPS has been hard at work to ensure a smooth 2018 holiday season and to provide the reliable service that you trust us to deliver year-round. The speed and variability of online ordering creates exceptional complexity for our network. To address this opportunity, we are committed to expanding our global smart logistics network, which will provide increased capacity, real-time technology and operational efficiencies.

2018 UPS Holiday Shipping Schedule