RS Academy Training

Shipping 101

Basics of Small Package Transportation

Designed for new store owners and staff, this course covers the basics and the essential rules, requirements, science, and best practices for small package shipping in the United States. Subjects covered: specific carrier (DHL, FedEx, UPS, USPS) rules and terms of carriage, shipment size and weight limitations, insurance and shipment value protection, packaging requirements, package processing, pricing, shipping product options, service guarantees, automation options, and carrier account setup.

Shipping 102

International Shipping

International shipping is a substantial profit center for retail shipping centers, but remembering every detail, procedure, and regulation can be a challenge. Rules and services can change every day - and knowing how to adjust to those changes can mean the difference between great profits and great losses! Course curriculum includes:

Shipping 103

Freight & Air Cargo

Large freight is an increasingly important menu item for today's successful Retail Shipping Store. As a high-potential profit center, freight can be complex and certainly has risk, so understanding the rules, options, and opportunities is crucial. This course covers the details-National Motor Freight Classification, trade lanes, carriers, Full Truckload, Less Than full Load (LTL), Air Cargo, Sea Container, shipment preparation (crating, palletizing, specialty packaging/handling), pickup and delivery options, and pricing. Become your neighborhood freight expert and start packing the profit pounds on your bottom line.

Packing 101

Packing Essentials

Find a box in the nearest dumpster, throw your stuff in, slap some duct tape on, mark it "Fragile", then ship it. Simple, right? Wrong. Many Retail Shipping Store operators make a grave mistake in thinking that packaging is simple. But in order to properly prepare your packages to survive the rigors of the transportation network, you must follow very specific carrier rules and the physics of packaging dynamics. This class covers both the science and rules; containers, packaging/cushioning materials and how to use the "right" one for the job, packaging techniques, sealing, carrier rules, and tricks of the trade that will make you a true packaging expert. Topics include:

Packing 102

Advanced Packing

Stock box sizes don’t always fit items being shipped or sent via freight.  Custom box/container design and construction is an art, and the product can be a significant profit center with extraordinary margins.  Learn – and practice - professional techniques for custom box building for fragile, large, awkward and valuable items. Become your neighborhood Packaging Expert. The lab-based course curriculum includes:

Topics Covered:

• Understanding Your Customers
• Gain & Retain Customers
• Professionalism
• Elicit & Utilize Feedback
• Positive Language

Operations 101

Outstanding Customer Service

This course is designed to help develop industry-specific, superior customer service skills. Learn about positive language, relationship building, and why customer service is more than just a smile. This course examines various scenarios, such as dealing with difficult customers and eliciting customer feedback. The learning outcome of this class is critical to the success of your business. Topics include:

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Topics Covered:

• CMRA Guidelines
• Compliance Issues
• Mail Center Security
• Aviation Security and Hazardous Materials
• USPS Approved Shipper Program

Operations 102

CMRA Mailbox Rental Management
& USPS Approved Shipper Program

If postal services are a part of your product mix, the United States Postal Service plays a vital role in your day-to-day operation. As a regulator, the USPS requires compliance with the rules and regulations imposed on private mail box rental services through the Commercial Mail Receiving Agent (CMRA) program. And as a business partner, the USPS Approved Shipper Program provides marketing tools and operational support for reselling USPS products and services in your center. This three-hour operations course covers all the basics – and all the bases. Topics include:

RS BootCamp

Owners & Managers Seminar

Class Time: 9:00a to 5:00p

RS Boot Camp was developed by RS Academy for both new store owners and veteran operators and staff. As the seminar title indicates, this 8 hour intensive program provides a comprehensive overview of what it takes to thrive in the retail shipping and business services industry. Store owners will learn all the right steps, but of equal importance, we also show you how to avoid the costly mistakes many owners make. Veteran owners and staff will fine-tune and get their stores ‘back in fighting shape’. Our goal is to help you build a Million-Dollar-Store.

This seminar is presented by Brandon Gale, RS Associates President and 30+-year industry veteran and multi-store owner along with industry suppliers, carriers and service providers.

Whether you are just getting started or a 10-year industry veteran, BootCamp will get you into “fighting form” so you can compete at the highest level.
 

BootCamp Pricing

Upcoming BootCamp Classes:

NOTICE: Some RS BootCamp training events are presented as part of the 2023 Road Show training weekend series — tandem events with PostalMate^® point-of-sale system User Training. There is a separate fee for RS BootCamp and PostalMate User Training. Additionally, these events run concurrently on Saturday afternoon, so if you register for both RS BootCamp AND the PostalMate User Training, you will need to choose to miss the end of BootCamp or the beginning of User Training.