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DHL Express

 

the world leader in international shipping

DHL Express is the world’s largest package transportation company, delivering to more addresses and to more countries than any other carrier. One of the fastest-growing segments of the Retail Shipping business model is international shipping and, as such, offering DHL service to your customers is key to fully capitalizing on the opportunity.

Since DHL focuses on international shipments (and because of their global reputation), DHL Express represents [potentially] one of your more robust profit centers. Over 40 million foreign-born residents in the US “think DHL” when it comes to international shipping. The DHL ServicePoint Partner Program is important to offering a convenient footprint for customers in the US, so as a participant in the program, you can expect to have customers visiting your location and asking for DHL services.

DHL SERVICEPOINT PARTNER PROGRAM HIGHLIGHTS

As an international-only carrier, DHL has tailored the program specifically for the needs of retail shippers. Deeply discounted rates, fee waivers, special services and a dedicated support structure to ensure your success as a DHL provider for your customers.

  • Deeply Discounted Rates
  • Industry leading on time undamaged delivery performance
  • 24/7 Access to DHL training, supplies, and support team via DHL Retail Hub
  • NO cost account setup
  • NO weekly pickup fees
  • NO Remote Area Surcharge
  • NO account maintenance fees
  • Highest drop-off compensation in the industry
  • Listing on the DHL Store locator locator.dhl.com
  • Marketing materials provided
  • Monthly user training webinars
  • Fully integrated in industry POS software (PostalMate and ShipRite)
 

DHL SERVICEPOINT PARTNER PROGRAM

The DHL ServicePoint Partner program is designed to grow and support a nationwide network of professional retail packing and shipping centers in order to provide consumers with convenient access to DHL products and services. As a retail shipping center, partnering with DHL positions you to compete at the highest level when it comes to international shipping. No other carrier goes to more countries than DHL, and with the rates and services available only to the approved stores, DHL represents one of the highest margin products in your offering.

PROGRAM BENEFITS
  • DHL ServicePoint Partners receive either a 63% or 60% discount off DHL's already competitive rates.
  • Your store will be listed on the locator.dhl.com and 1-800-CALL-DHL store locators so customers looking for DHL products and services will be able to easily find you.  These locators can be one of the most effective methods for you to build your customer base.
  • You will be provided with Point-of-Purchase marketing materials to show your customers that your store is a DHL ServicePoint Partner
  • You will receive compensation for every DHL package and letter that is charged to an account other than yours and is dropped off at your location.  DHL pays the highest drop-off package compensation in the retail industry – $1.40 per item.
  • DSPP pay NO pickup fees or weekly/monthly account fees.
  • DSPP are never charged Remote Area Surcharges.
  • DHL rates and services are integrated in the recognized Point of Sale software systems for the retail shipping industry (PostalMate and ShipRite).
 
PROGRAM REQUIREMENTS

As the globally-recognized leader in transportation, customers look specifically for DHL service when it comes to international shipping. DHL refers and directs customers to locations via both Internet and telephone store locators, so it’s imperative that a positive customer experience is provided by the store.

To be eligible for DSPP status, the following requirements must be met by the retail center:

  • The location must be able to properly package and ship any items that are within DHL acceptable weight and size limits and comply with all rules regarding international shipments.
  • The location must be a retail store front with safe and convenient public access.
  • The location must be open during retail business hours.
  • Store must ship a minimum of 1 shipment per month via your DHL account
  • Store must agree to be listed on the DHL Internet and phone store locators.
  • Store must agree to accept for shipment packages and letters charged to an account other than the store’s account (drop-off packages) without charging the drop-off customer any fees other than those associated with additional packaging materials and/or items necessary to properly prepare a package for shipment.
  • Certain areas of the United States are not currently serviced by DHL. Stores must be within the covered service area in order to be eligible for status.
 

HOW TO GET AN ACCOUNT

 

To become a DHL Service Point Partner and get your own DHL account, you must Sign Up for review at https://retail.dhl.com

To contact the DHL Retail Team directly, please email USRetail@dhl.com.

DHL Resources & Contact Information

Below is detailed contact information for various DHL departments and services.

DHL Contacts

DHL ServicePoint Partner Retail Team Contact Numbers:
 

Please utilize the appropriate contact below based on your state:

Shannon Hudson

Serving the following states: AL, CT, DE, FL, GA, KY, LA, ME, MD, MA, MS, NH, NJ, NY, NC, OH, PA, RI, SC, TN, VT, VA, WV, DC, PR

 

Joseline Galeas Chavez

Serving the following states: AK, AZ, AR, CA, CO, HI, ID, IL, IN, IA, KS, MI, MN, MO, MT, NE, NV, NM, ND, OH, OK, OR, SD, TX, UT, WA, WI, WY, GU

 

DHL ServicePoint Partner Retail Team Email Address:
USRetail@dhl.com

DHL ServicePoint Partner Retail Team Website:
https://retail.dhl.com

DHL Billing: 
(800) 722-0081

DHL Customer Service
1-800-225-5345 (800-CALL DHL)

DHL Technical Support:
For Shipping Automation (e.g. MyDHL+) Call 1-800-527-7298

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 TitleDescriptionModified DateSize
2019 Service & Rate GuideThis guide shows you how DHL EXPRESS can help with your international shipping needs. It also helps you determine which of our wide range of products and services best fits your needs.1/3/20191.93 MB
DASC Quick GuideIncluded in this document are common questions/challenges new stores experience such as, “what are duties and taxes?” and “what is needed for an international shipment?”8/14/2018891.70 KB
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DHL MyBill GuideDHL MyBill allows you to efficiently manage and pay your DHL invoices online. There is no cost to enroll, view or pay your bills online.7/30/2018Unknown