RS Academy Training


RS Academy Training Weekend
Get All Your Training In ONE Weekend!

The only certification training event that kicks time restraints to the curb—RS Academy Training Weekend, hosted by Retail Shipping Associates, is your chance to take RS BootCamp and/or ALL FIVE Certification Courses in just FOUR DAYS.

This event is all about receiving training on the most important topics in our industry over a four-day period, with no distractions. The RS Academy Training Weekend really is the best way to accelerate training for both owners and staff.

Start planning your trip to Dallas, TX, we look forward to seeing you there!

Available Courses

Thursday - May 4th
  • RS BOOTCAMPOwners & Managers Seminar
Friday - May 5th
  • OPERATIONS 102CMRA Mailbox Rental Management (MEETS PBC REQUIREMENT)
  • PACKING 101Packing Essentials (MEETS PBC REQUIREMENT)
Saturday - May 6th
  • SHIPPING 101Basics of Small Package Transportation (MEETS PBC REQUIREMENT)
  • SHIPPING 102International Shipping (MEETS PBC REQUIREMENT)
Sunday - May 7th
  • OPERATIONS 101 Outstanding Customer Service (MEETS PBC REQUIREMENT)

Event Pricing




$375 for additional
attendees from the
same store



$290 for additional
attendees from the
same store



$275 for additional
attendees from the
same store

RS BootCamp
Owners & Managers Seminar







RS Academy
Certification Training Courses

A Note Regarding Meals...

If you attend morning class your lunch is included. If you attend an afternoon class, a dinner or reception is included. The complimentary breakfast is for hotel guests only. The Thursday lunch is for BootCamp attendees only. There is no dinner on Thursday and no lunch on Sunday.

Cancellation Policy

For a full refund, you must cancel all classes by APRIL 24, 2023.

RS Academy Training
Agenda & Course Descriptions

NOTE: All Event Times are Central Time Zone

Thursday | May 4th
10:00A - 6:00P

Owners & Managers Seminar

Developed specifically for new, prospective, and veteran owners, this 8-hour seminar takes a deep dive into what it takes to be a retail shipping store owner/operator. From store operations, to store design, to hiring & training—we talk about everything you need to know to get your store on the right track.


Friday | May 5th
8:30A - 11:30A

CMRA Mailbox Rental Management (MEETS PBC REQUIREMENTS)

Did you know that CMRA stands for Commercial Mail Receiving Agency? This is what you are categorized as when you are a private business that accepts mail from the Postal Service for recipients. As a CMRA you need to know about guidelines, compliance issues, aviation security, hazardous materials, and more! This 3-hour operations course covers all the basics—and all the bases.

11:30A - 1:00P

Sponsored by ShipRite™

1:00P - 5:00P


There’s more to packing than filling a box, taping it up, and marking it as “Fragile”. You need to have the right tools, know packaging dynamics & design, and practice the professional packaging techniques you learn right here, in Packing 101. If you’re not already, it’s time to become your neighborhood Packaging Expert.

5:30P - 7:00P

Sponsored by PostalMate®


SATURDAY | May 6th
8:30A - 11:30A

Basics of Small Package Transportation (MEETS PBC REQUIREMENTS)

Knowing the basics is a necessity in any industry. For us, this includes essential rules, requirements & limitations, science, and best practices—do you know them all? Designed for new store owners and staff, this course brings you up-to-speed with everything you need to know about the basics of shipping.

11:30A - 1:00P

Sponsored by FotoZoomer

1:00P - 4:00P

International Shipping (MEETS PBC REQUIREMENTS)

Knowing the most current rules and regulations can be the difference between great profits and great losses. As a substantial profit center for your retail shipping center, you should be well-versed in international shipping and everything that goes with it—and we’re here to help you with all of it.

5:00P - 6:30P

Sponsored by PackageHub Business Centers®


SUNDAY | May 7th
8:30A - 11:30A

Outstanding Customer Service (MEETS PBC REQUIREMENTS)

Our challenge to you: be outstanding! Designed to elevate the customer service skills of you and your staff, Operations 101 helps you find better ways to communicate with your customers, elicit & utilize feedback, and maintain professionalism—even in difficult situations.

RS Academy Training Event

Brandon Gale

PresidentRS Associates & PackageHub®

President of RS Associates (RSA) and PackageHub Business Centers® (PBC), Brandon got started in the industry in 1984 as co-founder of Eagle Postal Centers, a 38-store chain of licensed and corporate retail shipping centers located in Texas. In 2007, Brandon founded and developed Retail Shipping Associates, the largest trade organization for retail shippers. Brandon is also responsible for developing PackageHub Business Centers®, a franchise with over 750 members across the United States.

Brandon’s commitment to the retail shipping industry is unwavering. He believes that both RSA and PBC play a critical role in the success of its members by providing programs, training, support, advocacy, and resources that make the difference between mediocrity and excellence.

COURSE: RS BootCamp, Operations 101


Rut Scarborough

IT DirectorRS Associates & PackageHub®

An industry veteran of 23 years, Rut brings to RS Associates a truly unique set of talents. A mechanical engineer by degree, he spent over 21 years with Duke Energy as a Nuclear Plant Test Engineer and an IT Consultant in Nuclear Information Technology. At the same time, he and his wife Fran owned and operated a chain of six retail shipping stores.

As IT Director for RS Associates, Rut is responsible for the company’s operation through automation. His knowledge of best industry practices provides the backbone for the company’s e-identity. From online Associate registration to drop-off payment administration, his activities ensure the smooth operation of all RSA programs.

In addition, Rut is a Senior Instructor and content developer for RS Academy.

COURSE: Packing 101


Rajan Dorasami

Operations DirectorPackageHub®

OwnerBox & Ship | Ft. Worth, TX

Rajan has owned Box & Ship in Fort Worth, Texas since 2002. During that time, Box & Ship has experienced phenomenal growth and continues to improve year after year. Rajan has taken part in numerous industry forums, educational classes and conventions and is proud to serve on the RSA Member Advisory council. Rajan is part of the RS Advisory Council and his store, Box & Ship, is a proud member of the PackageHub Business Centers® franchise.

COURSE: RS BootCamp, Shipping 101, Operations 101

Charlie Bournis

OwnerOffice 11211 | Brooklyn, NY

Charlie Bournis is the owner and operator of Office 11211 in Brooklyn, New York. Office 11211 started as a cell phone store in 2001 and eventually morphed into a full-fledged packing and shipping store. In 2013 Charlie bought out his competition and expanded to the other side of the neighborhood opening a second store which he successfully sold in 2022. Charlie is part of the RS Advisory Council and his store, Office 11211, is a proud member of the PackageHub Business Centers® franchise.

COURSE: Operations 102, Shipping 102


2023 Exhibitors


Chubb is the world’s largest publicly-traded property and casualty insurance group of companies serving consumers and companies of all sizes with traditional and specialty insurance products and industry-leading claims and risk engineering services.  

RS Premium Member Discount >>

FotoZoomer is a walk-up, self-service, standard picture to poster-size, full color printing system. The system has the ability to print digital pictures that are stored on DVDs, CDs and standard digital camera storage media. Using a simple to use interface the customer can walk-up to the system and load their images.

RS Premium Member Discount >>

Partner with the #1 Digital Mailbox service worldwide to gain more new virtual mailbox customers and create a new recurring revenue stream. Our industry-leading technology will save you time and money to maximize profit. Free training and no cost to get started.

RS Premium Member Discount >>
Mutual Of Omaha

For more than 100 years, Mutual of Omaha has been one of America’s most trusted brands. Growth in financial strength over the years has helped Mutual of Omaha earn consistently high ratings from leading, independent ratings agencies and fulfill our promises to policyholders to pay benefits.

RS Premium Member Discount >>

OLSON & IVES is 100% focused on Point-Of-Sale hardware for retail shipping centers. We’ve been in business for over 20 years and are proud of the relationships we have established with customers all over the USA. We’re located in the small mountain town of Twisp, in the Cascade Mountains of Washington State. We don’t even have a stop light! But we do have a talented staff with great computer skills. Our service is what makes us different. We’ve received numerous customer service awards including “Supplier Of The Year” several years in a row.

RS Premium Member Discount >>

Pictamail evolves your physical mailboxes to meet the challenges of a digital world. This solution provides a mail management system that can help monetize incoming parcels along with upcoming PBC’s PUDO setup. The easy and compatible PictaMail also provides you the ability to offer your own digital mailbox service.

Visit PictaMail Website >>

PostalMate® is a powerful shipping application used by thousands of retail shipping centers throughout the United States. PostalMate's® comprehensive rate comparison screen allows the shipper to see the date and time of delivery for packages carried via DHL, FedEx, and UPS. This information is updated in real-time to give you the most accurate information available.

RS Premium Member Discount >>
Refund Retriever

Refund Retriever monitors the packages you send to ensure you're not losing money on shipping efforts. Through our easy-to-set-up and easy-to-use services, Refund Retriever monitors your invoices, shipping disputes and any expenses billed to your shipping account... ultimately identifying if late packages have been delivered as well as if any billing mistakes have been made. Through this process, Refund Retriever then identifies what refunds you are due to be credited for and processes these to ensure you are refunded accordingly.

RS Premium Member Discount >>

ShipRite™ Software is the leading developer of Point of Sale systems for the retail shipping industry. Our flagship product, ShipRite™ Global Connect, is used in retail shipping centers throughout the U.S. (including Hawaii and Alaska), Canada, Puerto Rico, Guam and the US Virgin Islands. ShipRite Global Connect™ is in use in many different types of retail shipping outlets:

RS Premium Member Discount >>
Shred America

Shred America was founded on the premise of being the premier on-site document destruction company in every state area we service! We’ve combined best practices, and are implementing and enhancing a proven shredding industry business model promoting the highest quality customer satisfaction and simple solutions to fit your needs.

RS Premium Member Discount >>



 1655 N Central Expressway | Richardson, TX | 75080 PH: (972) 238-1900| WEB: www.HolidayInnRichardson.com

A Business-Friendly
North Dallas Hotel

Thanks to the Central Expressway (US-75), connecting to Plano, Frisco, and Dallas, our Richardson location is easy to get to from anywhere in North Dallas — and just minutes from the RSA & PBC Offices.  You can stay productive with free Wi-Fi and business center. DFW Airport is 25 miles, and Hwy 75 makes the Dallas Convention Center and downtown Dallas 30 minutes away. The University of Texas at Dallas is just a short 7 minute walk away from our hotel. Leisure guests also appreciate the convenience of our location. Shoppers love that our hotel is near five different malls, including North Park, the Galleria, and Allen Outlet., Live, work and be yourself at our inviting, contemporary hotel near the Dallas Convention Center and within walking distance of many tourist attractions, including Dealey Plaza and the Historic West End. Whether you are here to work or play, Hyatt Regency Dallas is designed to meet all of your needs. Enjoy complimentary wifi in spacious rooms and suites with prime views overlooking downtown Dallas or the Trinity River Greenbelt. With excellent dining, a gorgeous outdoor pool and a well-equipped fitness center, you'll see why we're tops among North Dallas hotels.

Room Rates

$89Per Night