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| Establishing
a CMRA |
The procedures for establishing
a commercial mail receiving agency (CMRA) are as follows:
(USPS Domestic Mail Manual - 1.9 Commercial Mail Receiving
Agencies; 1.9.1 Procedures) |
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Each CMRA must register
with the post office responsible for delivery to the CMRA. Any
person who establishes, owns, or manages a CMRA must provide Form
1583-A to the postmaster (or designee) responsible for the
delivery address.
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The CMRA owner or manager must complete
all entries and sign the Form
1583-A. The CMRA owner or manager must furnish two items of
valid identification; one item must contain a photograph of the
CMRA owner or manager. The identification presented must be current.
It must contain sufficient information to confirm that the applicant
is who he or she claims to be and is traceable to the bearer.
The postmaster (or designee) may retain a photocopy of the identification
for verification purposes and must list and record sufficient
information to identify the two types of identification on Form
1583-A (block 10). Furnishing false information on the application
or refusing to give required information is reason for denying
the application.
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When any information required on Form
1583-A changes, the CMRA owner or manager must file a revised
application (write "revised" on the form) with the postmaster.
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Social Security cards or credit cards
and birth certificates are unacceptable as identification. The
following are acceptable identification:
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Valid driver's
license or state non-driver's identification card. |
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Armed forces, government,
university, or recognized corporate identification card.
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Passport, alien registration
card, or certificate of naturalization. |
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Current lease, mortgage, or
deed of trust. |
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Voter or vehicle registration
card. |
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Home or vehicle insurance
policy.
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The postmaster (or designee) must
verify the documentation to confirm that the CMRA owner or manager
resides at the permanent home address shown on Form
1583-A; witness the signature of the CMRA owner or manager;
and sign Form 1583-A.
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The postmaster must provide the CMRA
with a copy of the DMM regulations relevant to the operation of
a CMRA. The CMRA owner or manager must sign the Form
1583-A acknowledging receipt of the regulations.
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The postmaster must file the original
of the completed Form
1583-A at the post office and provide the CMRA with a duplicate
copy.
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A CMRA is authorized to accept the
following accountable mail from their customers for mailing at
the post office: insured, COD, Express Mail, Certified Mail, Delivery
Confirmation, and Signature Confirmation mail. The sender (CMRA
customer) must present accountable mail items not listed to the
post office for mailing. |
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Customers
(addressee) mail
delivery to a CMRA |
The procedures for delivery
to a commercial mail receiving agency (CMRA) are as follows:
(USPS Domestic Mail Manual - 1.9 Commercial Mail Receiving
Agencies; 1.9.2 Delivery to a CMRA) |
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Mail delivery to a CMRA
requires that the CMRA owner or manager and each addressee complete
and sign Form 1583. Spouses may complete and sign one Form
1583.
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Each spouse must furnish two items
of valid identification. If any information that is required on
Form 1583 is different for either spouse it must be entered in
the appropriate box. A parent or guardian may receive delivery
of a minor's mail by listing the name(s) of each minor on Form
1583 (block 12).
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The CMRA owner or manager, authorized
employee, or a notary public must witness the signature of the
addressee.
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The addressee must complete all entries
on Form
1583. The CMRA owner or manager must verify the documentation
to confirm that the addressee resides or conducts business at
the permanent address shown on Form
1583. The address is verified if there is no discrepancy between
information on the application and the identification presented.
If the information on the application does not match the identification,
the applicant must substantiate to the CMRA that the applicant
resides or conducts business at the address shown. A document
from a governmental entity or recognized financial institution
or a utility bill with the applicant's name and current permanent
address may be used for such purpose. If the applicant is unable
to substantiate the address, the CMRA must deny the application.
Furnishing false information on the application or refusing to
give required information is reason for withholding the addressee's
mail from delivery to the agent and returning it to the sender.
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When any information required on Form
1583 changes, the addressee must file a revised application
(write "revised" on the form) with the CMRA.
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The addressee must furnish two items
of valid identification; one item must contain a photograph of
the addressee. The identification presented must be current. It
must contain sufficient information to confirm that the applicant
is who he or she claims to be and is traceable to the bearer.
The CMRA owner or manager may retain a photocopy of the identification
for verification purposes. The CMRA owner or manager must list
and record sufficient information to identify the two types of
identification on Form
1583 (block 8) and write the complete CMRA delivery address
used to deliver mail to the addressee on Form
1583 (block 3). Social Security cards or credit cards and
birth certificates are unacceptable as identification. The following
are acceptable identification:
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Valid driver's
license or state non-driver's identification card. |
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Armed forces, government,
university, or recognized corporate identification card.
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Passport, alien registration
card, or certificate of naturalization. |
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Current lease, mortgage, or
deed of trust. |
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Voter or vehicle registration
card. |
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Home or vehicle insurance
policy.
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A CMRA must not modify or alter Form
1583 or Form
1583-A. Modified or altered forms are invalid and the addressee's
mail must be returned to sender in accordance with USPS regulations.
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The CMRA must provide the original
of completed Forms
1583 to the postmaster. This includes revised Forms
1583 submitted by an addressee based on information changes
to the original Form
1583 (write "revised" on form).
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The CMRA must maintain duplicate copies
of completed Forms
1583 on file at the CMRA business location. The Forms
1583 must be available at all times for examination by postal
representatives and postal inspectors.
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The postmaster must file the original
Forms
1583 first by CMRA and then alphabetically by the addressee's
last name at the station, branch, or post office. The postmaster
files the original Forms
1583 without verifying the address of residence or firm shown
on Forms
1583. The postmaster is required to verify only when the postmaster
receives a request by the Postal Inspector in Charge, or when
there is reason to believe that the addressee's mail may be, or
is being, used for unlawful purposes.
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When the agency relationship between
the CMRA and the addressee terminates, the CMRA must write the
date of termination on its duplicate copy of Form
1583. The CMRA must notify the post office of termination
dates through the quarterly updates (due January 15th, April 15th,
July 15th, and October 15th) of the alphabetical list of customers
cross-referenced to the CMRA addressee delivery designations.
The alphabetical list must contain all new customers, current
customers, and those customers who terminated within the past
6 months, including the date of termination. The CMRA must retain
the endorsed duplicate copies of Forms
1583 for at least 6 months after the termination date. Forms
1583 filed at the CMRA business location must be available
at all times for examination by postal representatives.
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A CMRA must represent its delivery
address designation for the intended addressees by the use of
"PMB" (private mailbox) or the alternative "#"
sign. Mailpieces must bear a delivery address that contains at
least the following elements, preferably in the following format:
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Line 1: |
Intended addressee's
name or other identification.
Examples: JOE
DOE or ABC CO. |
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"PMB" and number
or the alternative "#" (pound sign) and number.
Examples: PMB 234 or #234. |
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Street number and name or
post office box number or rural route designation and
number.
Examples: 10 MAIN ST STE 11 or PO
BOX 34 or RR 1 BOX 12. |
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City, state, and ZIP Code
(5-digit or ZIP 4).
Example: HERNDON VA 22071-2716 |
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As an alternate to the format presented
in e., the following format may be used:
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Line 1: |
Intended addressee's
name or other identification.
Examples: JOE
DOE or ABC CO. |
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Street number and name or
post office box number and "PMB" and number
or the alternative "#" (pound sign) and number.
Examples: 10 MAIN ST PMB 234 or #234 or PO BOX
34 PMB 234 or #234. |
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City, state, and ZIP Code
(5-digit or ZIP 4).
Example: HERNDON VA 22071-2716.
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As an exception to the formats presented
in e. and f., when the CMRA's physical address contains a secondary
address element (e.g., rural route box number, "suite,"
"#," or other term), the CMRA customer must use "PMB"
in the three-line format. It is not permissible to combine the
secondary address element of the physical location of the CMRA
address and the CMRA customer private mailbox number, e.g., 10
MAIN ST STE 11-234.
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The CMRA must write the complete CMRA
delivery address used to deliver mail to each individual addressee
or firm on the Form
1583 (block 3). The USPS may return mail without a proper
address to the sender endorsed "Undeliverable as Addressed,
Missing PMB or # Sign." The three-line format must be as
follows:
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JOE DOE
10 MAIN ST STE 11 PMB 234
HERNDON VA 22071-2716 |
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JOE DOE
RR 12 BOX 512 PMB 234
HERNDON VA 22071-2716 |
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The CMRA must be in full compliance
with 1.9.1 through 1.9.3 and other applicable postal requirements
to receive delivery of mail from the post office.
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The postmaster may, with the next
higher level approval and notification to the Postal Inspector-In-Charge,
suspend delivery to a CMRA that, after proper notification, fails
to comply with 1.9.1 through 1.9.3 or other applicable postal
requirements. The proper notification must be in writing outlining
the specific violation(s) with a reasonable time to comply.
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With the approval of suspension of
delivery, the postmaster must provide the CMRA with written notification
of the effective date and the reason(s). If the CMRA fails to
comply by the effective date, return mail to the sender endorsed
"Delivery Suspended to Commercial Mail Receiving Agency." |
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Customers
(addressee) and
CMRA procedural agreements |
In delivery of the mail
to the CMRA, the addressee and the CMRA agree that:
(USPS Domestic Mail Manual - 1.9 Commercial Mail Receiving
Agencies; 1.9.3 Addressee and CMRA Agreement) |
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When the agency relationship
between the CMRA and the addressee terminates, neither the addressee
nor the CMRA will file a change-of-address order with the post
office.
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The CMRA must remail mail intended
for the addressee (customer) for at least 6 months after the termination
date of the agency relationship between the CMRA and addressee.
Mail that is remailed by the CMRA requires new postage. This remailing
obligation need not be fulfilled if the CMRA customer provides
written instructions to the CMRA that the mail (or specific types
of mail) not be remailed upon termination of the relationship.
This instruction may be provided in an internal service agreement
between the customer and CMRA or by a separate document. Written
instructions from the customer regarding the handling of this
mail must not stipulate that the CMRA refuse mail or return it
to sender, or hold the mail during the 6-month remail period and
return it to the post office, or redeposit mail in the mails without
new postage. At the end of the 6-month remail period the CMRA
may return to the post office only First-Class Mail, Priority
Mail, Express Mail, accountable mail, or Parcel Post received
for the former addressee (customer). The CMRA must return this
mail to the post office the next business day after receipt with
this endorsement: "Undeliverable, Commercial Mail Receiving
Agency, No Authorization to Receive Mail for this Addressee."
This mail is returned to the post office without new postage.
The CMRA must not deposit return mail in a collection box. The
CMRA must give the return mail to the letter carrier or return
it to the post office responsible for delivery to the CMRA. Upon
request, the agent must provide to the USPS all addresses to which
the CMRA remails mail.
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If mail is remailed by the CMRA to
the address of a former customer during the 6-month remail period
and returned by the USPS endorsed "Moved, Left No Address,"
then the CMRA may return that mail to the post office with the
approval of the postmaster or station manager. The approval is
subject to evidence that the mail was remailed with new postage
to the former customer at the address provided when the relationship
was terminated and/or the verified home or business permanent
address provided on the customer's Form 1583. Upon approval, the
CMRA may return to the post office only First-Class Mail, Priority
Mail, Express Mail, accountable mail, and Parcel Post received
for the former customer. The CMRA must return this mail to the
post office the next business day after receipt without new postage.
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The CMRA must provide to the postmaster
a quarterly list (due January 15th, April 15th, July 15th, and
October 15th) of its customers in alphabetical order cross-referenced
to the CMRA addressee delivery designation. The alphabetical list
must contain all new customers, current customers, and those customers
who terminated within the past 6 months, including the date of
termination.
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A CMRA may not refuse delivery of
mail if the mail is for an addressee who is a customer or former
customer (within the past 6 months). The agreement between the
addressee and the CMRA obligates the CMRA to receive all mail,
except restricted delivery, for the addressee. The addressee may
authorize the CMRA in writing on Form 1583 (block 5) to receive
restricted delivery mail for the addressee.
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If the CMRA has no Form 1583 on file
for the intended addressee, the CMRA must return that mail to
the post office responsible for delivery with this endorsement:
"Undeliverable, Commercial Mail Receiving Agency, No Authorization
to Receive Mail for this Addressee." This mail is returned
to the post office without new postage. The CMRA must return misdelivered
mail the next business day after receipt.
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The CMRA must not deposit return mail
in a collection box. The CMRA must give the return mail to the
letter carrier or return it to the post office responsible for
delivery to the CMRA. |
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