Frequently Asked Questions
What is the benefit or advantage to offering LSO/ Lone Star Overnight package delivery?
LSO provides better service at rates that are up to 40% less expensive and a lot easier to do business with than FedEx or UPS.
How does LSO provide better service?
LSO ships to all points in Texas and most areas of Oklahoma and Louisiana. Because of this, shipments are not flown out-of-state and then back in, resulting in more on-time deliveries and fewer weather-related delays, as well as fewer damages because packages are not touched as much.
Why is LSO up to 40% less expensive than FedEx or UPS?
LSO doesn’t have a fleet of airplanes to deliver your shipment from 1 part of TX/OK/LA to another part. LSO doesn’t have a multimillion-dollar advertising budget or company name on sports arenas nor does the company sponsor huge sporting events. These costs have to be paid by someone, and therefore are part of the FedEx/UPS rates. LSO invests in technology to continually improve the overall experience for people sending packages.
Why is LSO easier to do business with?
LSO is a Texas company, with both headquarters and customer service in Austin. There’s no off-shoring of customer service. When you call, you talk with a real person, not a computerized voice. The organization is flat, and executives running the business are easily accessible. Their email address and phone numbers are on the LSO website. FedEx and UPS do not provide that information nor is it accessible in a Google search. As important, LSO offers a money-backed guarantee.
What is LSO Express service?
LSO Express service is next business day delivery to most destinations in the service area with 3-time options: 8:30 am, 10:30 am, 3:00 pm. There is also a 2nd day delivery, generally delivered by end of day.