Frequently Asked Questions
Is there any contract or long term obligation?
None at all! There is no long-term obligation. We work on a month-to-month basis. If you do not like our services at just call (800-441-8085) or email
(brian@refundretriever.com) at any time
Will this upset the FedEx or UPS?
No, the agreement made to you by FedEx and UPS includes this on-time delivery guarantee in the service agreement. When not met, they promise to refund
your shipping costs. This is part of their commitment to you for using their services. The carriers will never know Refund Retriever is monitoring your packages.
They would rather keep 100% of your money, but they will honor the guarantee.
How is Refund Retriever different?
We manually call in FedEx ground disputes. FedEx automated disputes within online billing do not give valid accepted and denied disputes, we have noticed
that we get a much higher refund rate with customer service calls. If your FedEx account is setup on automatic credit card draft, we can get refunds. Credit card
accounts do not stop Refund Retriever.
We at, Refund Retriever, write all of our own software and reporting. Our reporting includes accessorial fee charges, unauthorized third party packages, possible
overcharged packages, and many more.
Do I send weekly invoices to RR?
No, all you need to do is provide access to your FedEx and/or UPS online billing. We download your invoices each week, process and dispute without any
involvement on your end. We make the process entirely hands off on your end!
When and where do I get the refund credits?
FedEx: If you've already paid for the shipment that was credited, FedEx will either send you a check for the refund amount or, if you paid by
credit card, issue a credit back to that card. If you haven't paid for the shipment yet, please under-pay the invoice by the amount of the refund.
UPS: UPS issues a credit to your next invoice.
Who is Refund Retriever?
Refund Retriever was established in 2006 in Houston, TX. Brian Gibbs was a member of AMPC (now AMBC) when he started his first company and saw the
need for a different type of parcel auditing company. Refund Retriever is a technology company that specializes in auditing FedEx and UPS packages, that is our
core competency.
We are members of the Better Business Bureau and were awarded the 18th spot on Texas A&M University's Fastest Growing Companies in 2016 (Aggie 100).
Yes, we do have a dog named Refund.
What if my customer wants a refund?
Before you issue a refund to your customer, call FedEx or UPS to make sure the package is eligible for a refund. If the delay was no fault of the carrier, they will
not issue a refund and you will have to make a decision as to refunding your customer. If the carrier issues a refund, our system will see the refund on file and
will not charge you. No need to call us, our software is designed to look for credits we did not inititate.
If we found the late delivery already and initiated a refund, give us a call or email (brian@refundretriever.com) with the tracking number and we will remove it
from the invoice. No need to send us proof of a customer refund.
How do you pay Refund Retriever?
We invoice customers on a monthly basis, and many of our customers prefer to have a credit card on file for auto payment, which is charged at the end of the
month. Some customers prefer to send their payments by US mail. We also accept PayPal.