UPS Peak Season Service Guarantees-2008

·         Day in and day out, delivering an average 15.8 million packages every day, UPS is widely recognized for its reliability throughout the year.

·         UPS traditionally makes some adjustments each year to its delivery guarantee commitments in the period running up to Christmas.  In recent years, those adjustments have involved not issuing the money-back guarantee for ground shipments in the weeks leading up to Christmas.

·         This year, UPS as in prior years is adjusting its operational plan during the month of December to continue to manage the volume increases that come with peak season. 

·         We are implementing our peak season operating changes earlier this year to better manage peak season volume fluctuations. UPS Service Guarantee refunds will not be issued for UPS Ground and UPS Standard to Canada packages picked up or scheduled for delivery between Dec. 1 and Dec. 31.

·         Similar to last year, delivery time commitment for all air and international packages delivered within the U.S. and Puerto Rico will be extended by 90 minutes on the following days:  Nov. 28; Dec. 18-Dec. 26; and Dec. 31.

·         With the exception of the 90 minute delivery time commitment extension, international air packages picked up or delivered in the U.S. are guaranteed as usual throughout the holiday season.

·         Also this year, money-back guarantee refunds will not be issued for air shipments picked up during the three days immediately before Christmas, Dec. 22-to-24.  All air packages manifested and tendered before Dec. 22 will be guaranteed as normal.

·         While Service Guarantee refunds for air services packages picked up Dec. 22-24 will not be issued UPS is committed to delivering all holiday express packages as per the committed scheduled day and time recognizing that peak volume spikes may cause some delays.

Note:  Air services included:  UPS Next Day Air Early AM, UPS Next Day Air, UPS Next Day Air Saver, UPS 2nd Day Air AM, UPS 2nd Day Air, UPS 3 Day Select and UPS Air Hundredweight Service.  International services included: UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Saver, UPS Worldwide Expedited.